8/10 - 좋아요
Lori
단체 여행
2025년 7월 28일
We arrived at 3:30 to discover our room wasn’t ready even though check in was for 3. What was disappointing is that we didn’t get an apology for it, just a “feel free to wait in the lobby it will be another 30 minutes.” I completely understand that things happen and am happy to be flexible and accommodate, but it would have been nice to be offered at least a complimentary drink while we waited. The room was lovely, clean and we were grateful for it. Upon leaving when asked about our stay I mentioned the disappointment for not getting an apology the night before and she was very kind and apologetic. Honestly, an apology goes a long way.
Lori
2025년 7월에 1박 숙박함