โWorld class service Worth the upgrade to Gold. Cannot say enough about the welcome team and their relationship building. We werenโt there for long but easily felt like part of the familyโ
โHighly recommend. If I return to Banff, will definitely stay at Otter again. If you have a lot of luggage, space in the room is a bit tight, but not a deal breaker still. Overall had a great experience. โ
โFirst of all, how is this not the highest rated hotel in Banff? At the price point, this place is incredible. I understand if you like a dusty old chalet style lodge, but thatโs not for everyone. Staff were incredible and accommodating, underground parking included, everything was meticulously clean, and no detail was spared in the cohesive aesthetic of this amazing location. The hydrotherapy area was top notch, rivaling many paid spa experiences elsewhere. I will recommend to friends, and I...
โI stayed here for two nights with my family. This resort is located five minutes by bus (route 2, every 20 mins) from the downtown and a bus stop is in front of the hotel office. The staffs are super kind. They booked buses to Lake Louise for our family and gondolas at a discounted rate (with a promotion). I completed our trip plan with their help. The best, the most kind staffs!โ
โThe rooms were quiet and comfortable and had excellent views of the mountain (either direction). We very much enjoyed the amenities, including the free ebikes(!), the hot tub that overlooked the valley, and the restaurant with some of the best views in Banff. Would go back all over again. Great option if you want to be away from the crowds and bike/walk into town!โ
