"Nightmare service and hospitality. Upon check-in immediately proceeded to check-out. Poor service, poor quality room poor amenities. No answers to any inquiries and no follow-up by management.
Not sure how this hotel is still operational.
Management and ownership invisible, poorly staffed and unqualified personnel to answer inquiries and requests.
Avoid it"
"Very much enjoyed staying at this property. The location was perfect, right on the beach. The food was yummy and the staff was friendly and helpful. Would definitely stay here again. Thanks for everything!"
"Night reception didn't know where rooms were so took us the longest, most complicated way to the rooms. Once there rooms were on different floors.
Front door would only shut if slammed.
Nice breakfast, plenty of sun loungers. Pool was clean and great temperature "
"**Disappointing Experience with "Sea View" Room**
We booked a "Sea View" room, paying extra to ensure we could look directly out onto the ocean, as advertised. However, upon arrival, our room faced a building, and we could only see the sea by looking to the side, which was far from the expectations set by the photos associated with our room category. When we raised this issue with the service desk, they showed us another room, but the view was obstructed by a large palm tree, making it...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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The Noverian Scenic Crete 5 Star Hilltop Villa Resort & Spa
6/10 Okay
"Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children.
Positives:
Remote hill top location in Old Town Malia (10/10).
Villas with private 10m to 15m length pools (10/10).
Overall the teams were very helpful and did their best to support.
Amazing views of Malia from your balcony from the hill top location (10/10).
Notable mentions; Alexia at the front desk,
New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night.
Private pool chemical level being checked.
Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be.
Negatives:
Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights.
Very easy to lock yourself out of the villa because of the safety feature on the doors.
Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location.
Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for.
Nightly disturbances from staffing quarters into the early morning (stayed in villa 407).
No locks on the bathroom or toilet doors.
Hot water in the tap & shower is extremely boiling hot.
Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere."
"Nice facility and very friendly reception and bar staff however, dim/no lighting especially in bathroom had to use our phone torches, rock solid beds, limited utensils with no soap or sponge to wash up so lack of cleanliness aswell as only changing sheets and towels once during a 7 nights stay.
Overall you get what you pay for."
Cave of Psychro is located in an area of Lasithi Plateau that travelers like for its beaches and spas. You'll find 15 hotels and other accommodations within a few miles for a convenient home base.
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Expedia has 15 hotels and other accommodations a few miles from Cave of Psychro.
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