The staff were very friendly and really tried to help. Our hot water was not working, and they came up to fix it, but they only have so much to work with. It only worked for a few minutes. There were multiple cockroaches, but having travelled in South east Asia, that is kind of par for the course, but I am not sure if would be rated a 4 star. Probably more 2-3 star. The breakfast was very good, and the place was child friendly.