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"I enjoyed my stay but the executive suite didn’t look like an executive suite. Although the staff were really nice and the breakfast buffet was good."

"Lovely hotel, great staff, great pool"

"Staff is great ! The property is old !!! Needs uodatijg ! "

"Room was not ready when we arrived at 8 pm.. We waited 30 minutes to check in and another 30 to get in our room I find this inexcusable.. "

"Fili Hotel is a great hotel. The check-in was smooth with very friendly and polite staff. I gave it a 4 star because of a mishap we encountered during our stay. We initially only booked for an overnight stay but decided to extend our stay for another night. Everything was great. I loved the room set-up and the bathroom. The toilet was a modern, high-tech Japanese toilet bowl with electronic bidets. The bath tub was a good size too. We stayed in a double room with a sea-view. I really loved the view and the sunrise. 💕 There was a couch near the floor to ceiling window and it can turn into a sofa-bed. On our second day, my mother noticed something peaking out of the corner of the sofa. It wasn't easily visible as the color was the same as design on the carpets. When she pulled it out of the sofa, it was a used cond*m. O_O We had little girls staying with us, they saw the item and got nosy right away hence we immediately threw it. I asked for the room to be cleaned. Didn't make a fuss about it and just told the reception staff in person rather than through the phone to avoid miscommunication. The incident was addressed swiftly and the manager on duty apologised for what happened. It was no one's fault. The incident can help with improving the way the cleaning team prepares the rooms for the next guests in the future. I have to admit, when I saw the used item, I was disgusted and my imagination was betraying me. >_< Overall, Fili Hotel is excellent. Not perfect but close enough."

"Will check in again. Room very clean"

"This is an absolutely wonderful hotel, outstanding in every way. We stay here every time we are in Manila."

"Overall I enjoyed my stay. However there were two incidents whicch were of concern. The first involved a man in the smoking area. He approached me to initiate a conversation. As I was leaving the area he requested money from me. I left and went to the mall and it appears that he followed me from the hotel and again requested money. The second also involved the smoking area later at night. I was approached by a woman there. Hotel security appears lax"

"Very nice staff and great customer service."