Dear Valued Guest, Thank you for leaving us a rating. We sincerely apologize for any inconvenience caused by our local festival. We do hope we were able to make up for it thru our service and facilities. We hope to still you on your future travels to Cebu. Sincerely,

Dear Yanggook, Thank you for taking the time to leave us a rating. We sincerely apologize for the inconvenience caused by the noise levels from Ayala Mall. We do hope the rest of your stay was pleasant. We hope you will visit us again soon and we look forward to being of service in the near future. Sincerely,

Dear Valued Guest, Thank you very much for the great review! We are glad you found the food, pool and the allgood! We hope you visit us again soon and we look forward to your next visit. Sincerely,

Dear Valued Guest, Thank you for leaving us a generous rating! We are glad you enjoyed the close proximity to the mall. We hope you enjoyed the rest of your stay and we look forward to your next visit. Sincerely,

Thank you for your review! We hope you enjoyed your stay and we look forward to your next visit. We wish you all the best for the New Year!

Thank you for leaving us a rating!

Thank you for leaving us a great rating! We are glad you enjoyed your stay! Best Regards,

Thank you for the great rating Seungwoo! We look forward to your next visit!

Thank you for the great feedback and generous rating! We are glad you enjoyed your stay! We hope to see you again on your next visit. Best Regards,

Thank you for taking time to leave us a rating. We hope you enjoyed your stay!

Thank you for your rating! We hope you enjoyed your stay and we look forward to your next visit.

Dear Coco, I would like to express my sincerest apologies for the unfriendliness of the staff and the way your reservation was handled upon check-in and check-out. I will personally address this and ensure our processes are in place to avoid any inconvenience for our guests. While we train all our staff to be pleasant and helpful, we have unfortunately fallen short of your expectations and for this, we sincerely apologize. We will do another round of service trainings to ensure a seamless and pleasant experience for all our guests. We do hope you will give us another chance, and we hope you will see the improvements the next time you visit. Until then, we wish you safe and happy travels! Yours Sincerely,

Dear Eun Kyung, Thank you for taking the time to leave us a review. We sincerely apologize for the inconveniences you encountered during your stay. We have addressed the shower drain issue you mentioned. We are also continuously training our staff to ensure they are pleasant and helpful while delivering efficient service. Rest assured, we will work on their enthusiasm and professionalism. Thank you again for bringing these concerns to our attention. We hope you will see the improvements the next time you travel to Cebu. We wish you safe and happy travels!

Dear OH, Thank you for taking the time to leave us a review. We would like to extend our sincerest apologies for the inconveniences you encountered during your stay especially for the way our Front Desk receptionist handled your concern. It is our goal to extend warm and genuine hospitality to all our guests and unfortunately, we fell short this time. Rest assured we are continuously re-training our associates to ensure a pleasant guest experience. We also apologize for the pest issue you encountered. We have immediately addressed this to ensure it does not happen again. We hope you we have another opportunity to be of service. Again, our sincerest apologies in behalf of the team and we wish you safe and happy travels!

Dear Jaehyoung, Thank you for leaving us such a generous rating! We are so glad you enjoyed your stay, especially being so close to Ayala Mall! We hope to see you again on your next visit!

Hi! Thank you for taking time to leave us a review. We do hope you enjoyed your stay and if there was anything we could have done to improve our services, please send us a note. We hope to see you on your future visits to Cebu! All the best!

Dear Mr./Ms. Haerim, Thank you for taking time to leave us your feedback. We are truly very sorry for all the inconveniences you encountered during your stay. We are continuously training our associates to ensure a seamless experience for all our guests and we hope you see these improvements the next time you visit. We are glad you enjoyed our location next to Ayala Mall. We wish you safe travels!

Hi! Thank you very much for taking time to leave us a review! We are glad you found our location next to Ayala Mall convenient. Our staff are always happy to help and we are thankful for your kind words. We are always happy to create meaningful memories with our guests. We hope to see you again on your next visit to Cebu!

Thank you for staying with us! We really appreciate your feedback and were glad you enjoyed our location next to the mall! We hope to see you again soon!

Dear Valued Guest, We are very sorry for your unpleasant experience at our hotel and we hope we can make it up to you on your future visits. Rest assured, we are continuously training our staff to deliver friendly and efficient service. We hope you will see the improvements the next time you visit Cebu. Best Regards, Best Regards,

Dear JiEun, thank you for taking time to leave us a review. We apologize for the inconveniences you encountered during your stay. Rest assured we have noted your concerns and we will discuss this with the concerned departments for improvement. We are glad you enjoyed the hotel's cleanliness and proximity to the mall. We hope you will see the improvements we are working on the next time you travel to Cebu. Best Regards,

Dear Yongseok, thank you for taking time to leave us a feedback. We are glad you like our location next to Ayala Mall. Your comments on the swimming pool, bed size, water and amenities, water pressure and breakfast spread are all very well noted. We are continuously improving our services to ensure you have a memorable stay. We hope you will see the improvements on your next visit. Best Regards,

Thank you for your feedback! We are glad you found the rooms clean and pleasant. We are also happy you enjoyed shopping at Ayala Mall! We hope to see you on your next visit!