I had an issue with my first reservation- I booked the wrong date. I asked Expedia and the hotel if I can change the date for a paid reservation to an early one and spoke with May from the hotel on the phone. I would understand if they couldn’t. I was declined so I booked another reservation instead and made sure of the date instead. Then, I tried again, this time physically to the reception whether I can still try. I was tryng to hang by the thinnest string of hope because maybe the hotel can do something about it. It was May again that i spoke with. She called someone from the online department. Then she handed the phone to me. And a lady, without introducing herself, I even did the greeting, reprimanded me. I just landed from Davao and had been awake for 24 hrs, exhausted and here came a lady reprimanding for being too presistent. I apologized if there was a mistake and explained I was just really asking if they could do again because I did not have any money left at all. She was educating me but her tone was condescending and teally rude; she kept verbally colliding with me and was not allowing to talk insisting that I couldn’t understand their system. I shut up and let her talk and it seemed to me that they did not want to let their customers talk. I asked for her name and she hung up on me. I asked May, the rep, who the lady I just spoke with was, and she said it was Aen/Yen something, I was frustrated and feeling scolded. Awn/Yen was among the owners as per May.