Cenotes Labnaha Tours

Very disappointing experience. I originally booked an ocean-view room, but my view was essentially a wall! I had to pay an additional $225 to get the ocean view I had already paid for. Even worse, the upgraded room was a connecting room with absolutely no soundproofing. I could hear every conversation, laugh, and noise from the guests next door. This is unacceptable for a hotel of this category. The food was disappointing in every restaurant (5/10 at best), and the staff, although friendly, spoke very little English, making even basic communication difficult. Management did try to resolve my complaints, which I appreciate, but a vacation should be relaxing, not stressful. Unfortunately, I would neither return nor recommend this hotel.

We just got back from this resort The cleanliness and the staff were phenomenal. The food was spectacular and we will definitely be back in March.