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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Dreams Tulum Resort & Spa - All Inclusive blends tropical vibes with modern comforts. Unwind with a beach massage or relax by the two outdoor pools. The resort boasts an onsite winery and nine restaurants offering international cuisine, including French dishes.
VIP Access

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
The current price is ₩490,717
₩490,717 total
includes taxes & fees
Dec 14 - Dec 15

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Deluxe Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Garden View King

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Adult Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double

Down comforters, in-room safe, individually decorated

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King | Down comforters, in-room safe, individually decorated

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite | Down comforters, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 181 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite | Down comforters, in-room safe, individually decorated

Hacienda Preferred Club Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Swimout Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Down comforters, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Deluxe Junior Garden View King | Down comforters, in-room safe, individually decorated

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Garden View (Deluxe)

Down comforters, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780

What's nearby

  • Jaguar Park - 1 min walk - 0.1 km
  • Tulum National Park - 1 min drive - 1.8 km
  • Tulum Mayan Ruins - 6 min drive - 7.4 km
  • Gran Cenote - 13 min drive - 14.8 km
  • Xel-Há Park - 16 min drive - 11.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪World Cafe - ‬7 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Seaside Grill - ‬8 min walk
  • ‪El Patio Restaurant - ‬8 min walk
  • ‪Playa Pescadores - ‬16 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury all-inclusive property near Tulum National Park
Located close to LabnaHa Ecopark Adventures, Dreams Tulum Resort & Spa - All Inclusive provides a free breakfast buffet, an adjacent golf course, and an attached winery. This property is a great place to bask in the sun with a private beach, free beach cabanas, and beach massages. Treat yourself to hydrotherapy, a body scrub, or a body wrap at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and French cuisine. Enjoy the health club, as well as activities like beach volleyball, scuba diving, and snorkeling. Free in-room WiFi is available to all guests, along with a nightclub and a swim-up bar.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An outdoor tennis court, babysitting (surcharge), and barbecue grills
  • Tour/ticket assistance, ATM/banking services, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All 432 individually furnished rooms boast comforts such as 24-hour room service and free international calls, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, LED light bulbs, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

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  • Spa
  • Kids pool
8.4 out of 10, Very Good, 1,945 reviews
The price is ₩529,318
₩529,318 total
includes taxes & fees
Dec 20 - Dec 21
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (5,460 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of Dec 12, 2025, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on Dec 14, 2025 start from ₩490,717, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Tulum Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Tulum Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Dreams Tulum Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Dreams Tulum Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include yoga classes.

Where is Dreams Tulum Resort & Spa - All Inclusive located?

Located in Tulum, this beachfront property is next to a golf course and within 3 mi (5 km) of Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 mi (10 km).

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Reviews

Dreams Tulum Resort & Spa - All Inclusive Reviews

7.6

Good

8.4

Cleanliness

8.0

Amenities

8.4

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 444 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 171 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 96 out of 1001 reviews

Reviews

10/10 Excellent

Spencer

Liked: Cleanliness, amenities, property conditions & facilities
Clean room good food staff was great
Stayed 3 nights in Dec 2025

10/10 Excellent

Fritzgerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice and plenty if parking space.
Stayed 5 nights in Dec 2025

8/10 Good

NIKIA

Liked: Cleanliness, amenities, property conditions & facilities
The room service and the spa were absolutely wonderful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities
Everything was so good the room, staff,amenities and food too no complaints . Very good atmosphere
Stayed 8 nights in Nov 2025

10/10 Excellent

Lucia Acevedo

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 4 nights in Nov 2025

10/10 Excellent

Shavonte

Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing stay! The staff was very pleasant, friendly and showed you a great time. 100000/10 highly recommend. Very beautiful, private beach, nice, clean, spacious rooms. Food was delicious:)
Stayed 3 nights in Nov 2025

10/10 Excellent

Valentina

Liked: Cleanliness, amenities, property conditions & facilities
Staff is extremely nice, gardens are beautifully maintained. Cocktails are great, food is very good.
Stayed 1 night in Nov 2025

6/10 Okay

Janyah

Great place overall. Food 8.5/10 if that food wasn’t too good. Rooms were okay clean but something sure enough bit us up in that bed.
Stayed 6 nights in Dec 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, a little dated. Restaurants were good & staff at these restaurants were great. However our experience with the staff in the world cafe was hit & miss. The preferred club staff on the beach were amazing — saturnino, Marcos, Laura, Salvador, Guadalupe, all the staff were fabulous
Stayed 7 nights in Nov 2025

10/10 Excellent

Romilio Ernesto Paiz

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Hacienda feel to the Property and the food at World Cafe was amazing!
Stayed 4 nights in Sep 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to Tulum and we will definitely be back! The service at this resort was 5 star (especially Alfonzo at the preferred beach), rooms beautiful and well cared for, the food/drinks were fantastic along with prompt room service on any request. We loved how secluded this resort was with miles of beaches to explore. We look forward to bringing our kids with us next trip!!!
View from our room
Stayed 7 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Recommend!
Stayed 4 nights in Oct 2025

8/10 Good

Valentina

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, friendly! Amenities are nice, food is good and coffee but most of the specialty restaurants are closed. There are few wedding a day so if you are not a part of a Wedding party it could be overwhelming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very friendly. Food was great.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gael

Liked: Staff & service, amenities, property conditions & facilities
Good food and good beds and views
Stayed 4 nights in Aug 2025

10/10 Excellent

Senen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great vacation
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Loved everything about it
Stayed 3 nights in Aug 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA was the best experience I ever had. The entire trip was amazing and everyone was so nice. I did the VIP experience with also Ocean View Room. I felt like I was in paradise.
Stayed 4 nights in Sep 2025

8/10 Good

Tyler Cole Rankin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine trip, wish half the restaurants weren’t closed though.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rolawnda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly and polite. The activity staff was very friendly and provided a fun atmosphere everyday and each night was filled with something to do.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort so tropical!! Food was amazing
Stayed 4 nights in Jul 2025

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful! Specially Edgar and Alejandro from the restaurant side, they made my birthday celebrations amazing, helping my mother and sister create a great surprise for me! Also the animation team was always fun and awesome, Gonzalo, Erick, Rony and Ricky helped us have so much fun! And our waiter Antonio and Salvador from the cabanas gave us some premium service!
Stayed 5 nights in Oct 2025

10/10 Excellent

Snoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. The room was pretty big. Staff were very friendly, helpful. The property was beautiful. Some rooms might be outdated. The food was a disappointment. Wish there’s more authentic Mexican food.
Stayed 3 nights in Oct 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how friendly the staff are. They try to make you feel like family. They are incredibly friendly. Everything is including which makes your stay that much enjoyable. And the entertainment is excellent and fun!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eryka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect.
Stayed 4 nights in Jun 2025