"Checked in, initially given the wrong room key, room was occupied! Glad they weren’t there. Went back to the front desk, lady was apologetic and gave us the right room keys. Hallways reeked of weed and trash. Trash was overflowing in the elevator lobbies on 2nd and 3rd floors. Got into our room to find it barely cleaned. Floor appeared clean and bed made but that was about it. Kitchen had residue all over the cabinets, broken cabinets, refrigerator and other surfaces covered in a layer of greasy dust. Office chair had food residue all over it. Bathroom was disgusting, no toilet paper. Folded out the sofa bed for the kids and found leftover pizza crust and food in the bed and the bed dropped dirt and food onto the floor as well. Went to call the front desk but the phone cord was cut. My one son has a bad cat allergy and was suffering bad. Looked at the sofa bed to find it covered in animal hair. I didn’t realize this place was all pet friendly, nothing during check in or booking indicated that at all nor was there an option for a non-pet room. Went back down to the front desk and was told they were out of rooms and no cleaning available so she let us out of the booking. 2 days later I still haven’t been refunded, called the hotel general manager and he was apologetic, stated a refund was made that night now it’s up to hotels.com to refund. I recommend staying away from third party booking sites as this is the fourth time I’ve had to fight to get a refund."
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