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"Great value and nice clean and quiet and upbeat environment with art and open space. "

"Very clean. Free parking on premises. Wide variety of hot and cold breakfast options in the morning and a free drink and snacks at night all included. We’ve stayed here three times over the last 2 years and this hotel is very consistent in its quality. Highly recommended."

"My husband grew up seeing this place and always wanted to stay here. So when he had to go back up to Michigan I thought it would be a nice surprise to book him a room here. First of all they said they had no rooms available. This was after booking the reservation (through Expedia). They all of a sudden managed to come up with a room - room 330 which was apparently akin to the janitor's closet. I *specifically* paid extra for a city view. He was on the third floor and his view was of the building across the street. Many areas of the room were dirty such as the table and counter spaces. The refrigerator only went down to 50 degrees. And was missing a leg. A guy came up to look at it, 'reset' it and it still only had 3 legs and went down to 50 degrees. The first night he only slept under the blanket but the second night he went under the sheets and spent most of the night not sleeping and scratching himself raw. He is covered in itchy bites of some sort. After the lack of responsiveness on the refrigerator issue he felt there was absolutely no point in taking this up with the front desk, especially since he was checking out this morning anyway. I spent quite a bit of money to do this for him and he could have stayed at the Super 8 and had a better experience and saved me a pile of money."

"Clean room, allowed for early check in, there was a limited hot breakfast though, but we were informed at check in about that"

"Very nice hotel and super friendly staff. The drinks at the rooftop bar were unique & very good. The meat tray- not so much."

"The hotel itself is fine, especially for the price. We had a major issue with the front desk staff. My son and I were attempting to purchase an ice cream from a freezer in the lobby. The desk clerk accused my son of stealing an ice cream and placing it in the pocket of his swim trunks. It was absurd. It did not happen. But he insisted and even made my son turn his pockets inside out in the middle of the lobby with others around. It was completely false, baseless, and humiliating. I was furious but just kept my cool and paid for our two $3 ice cream bars and left. My 11-year-old son was upset and embarrassed. I have no idea what the young man was thinking. He seemed a bit awkward during the check in process, but I didn't think much of it. But the ice cream episode was totally unacceptable. It's unfortunate because it totally tainted a good weekend for our family and an otherwise pleasant experience."

"My stay at Holiday Inn downtown Grand Rapids was great and very comfortable. They offered a breakfast buffet for $16.99, but we did not check it out. This hotel was clean, the staff was great, and they offered a free shuttle bus to downtown events. I recommend this hotel and I will stay here again. "

"Check in was satisfactory. There’s a $50 deposit even when you pay at booking. The location is great right off 28th Street which is the main road through Grand Rapids. There’s no carpet on the floors in the rooms which is a requirement for me. I’d recommend removing the fabric office chair and sofa and replacing with leather type cover. The room was mostly clean. It was refreshed vs fully cleaned the other days. Staff were friendly and attentive. Continental breakfast provided with addition of waffle maker. Waffle batter was sour the one day I made them on this visit but excellent throughout previous stay. Coffee was not piping hot may need a machine for it or different storage vessel. Juice machine was out of service but there was a pitcher of OJ provided in the cooler. Overall experience was good. There were several sporting events in town this weekend so lodging was scarce."

"Awsome"