6/10 - 괜찮아요
Anthony
2019년 4월 2일
좋아요: 숙박 시설 상태 및 시설
feel so disappointed on the service
my first impression is great but I changed my mind on the check in process. The front desk staff asked my check in information. then I gave him the booking number from Hotels.com and he said thats not available. However, I gave my Passport and my I.D. card for him for checking my booking status. He replied me that is not match information. It is because he didnt use my first name to check it. It made me so mad and feel disappointed. wasted my 15 mins to find my booking. this is not acceptable. a four stars hotel hired a fools front desk staff. Also I asked some travel information of the city, the staff seem like he doesn't want to answer me. End!
Anthony
2019년 3월에 1박 숙박함