Hola Robert, thank you for taking the time to leave your comments. We are happy you enjoyed your stay with us. Kind regards

Julia, muchas gracias por sus comentarios. Esperamos que vuelvan pronto. Saludos cordiales.

Hola Charles,Thank you for taking the time to leave your comments. We are glad you enjoyed our breakfast menu. We ask all travelers to please, please read the hotel information and read your reservation details thoroughly. You can find very specific and detailed information at any time by reading the information provided here and on our website. We are also available and happy to assist and answer all of your questions and accomodate your needs before and after you book, please do not hesitate to read and/or contact us at any time :) We have excellent reviews across all booking platforms because we work very hard to provide the best possible amenities and services within reasonable rates and because we are very clear and upfront with our information about location, contact information, services, amenities, etc. Still, it is the travelers responsibility to read, ask questions, compare and choose the hotel and room type they prefer to have a great stay.We wish you would have told us about these complaints at some point during your 3 nights stay with us. Then we would have been able to do something about it.Most of our rooms have AC and all our room types are thoroughly described and available for booking here, you chose to book our smallest most basic room without AC. If you have expressed to us your preference for AC and a more spacious room we could have offered you to upgrade to a larger room with AC and a terrace as soon as you checked in. Same situation with the ants, thank you for letting us know. We will now make sure to fix it as we could have done immediately if we had known about it right away. We are located in the shores of the lake and these things happen from time to time, we do our best to take care of it immediately. We offer streaming services, Netflix and Youtube in all of our rooms in order to accommodate most our guests from all over the world with a great amount of content in a variety of languages. It is the best option we have as local cable TV content is mostly Spanish only, since we are in Mexico. Being a touristic area with great weather and lots of activities to do outside and sites to see within walking distance, most of our guests do not even care about TV honestly, still we aim to provide the best service possible.Our hotel listing clearly specifies there is free parking on the streets surrounding the hotel and there is also an independently owned, secure, gated parking option with a small extra cost of 120 pesos/24hrs. Located exactly 1 block and a half down (150 meters) on the same street as the hotel, less than 2 minutes walk from the hotel entrance.We hope that you enjoyed your visit to our beautiful Lake Chapala area.Kind regards, Noemi B.Owner

Marcelo, agradecemos mucho sus comentarios y estamos felices por que disfrutaron su estancia en La Casona Chapala. Vuelvan pronto! Saludos

Hola Janette, Gracias por sus comentarios. Nos alegra que hayan disfrutado su estancia con nosotros. Saludos cordiales :)

Hola Eugene, Thank you for taking the time to write a review. We are very happy you enjoyed your stay as much as we enjoyed having you here.Kind regards from all the staff at La Casona Chapala :)

Hola Alicia, Thank you for taking the time to write a review. We are very happy you enjoyed your stay with us.Kind regards :)

Hola Sergio, gracias por su reseña. Nos alegra que haya disfrutado su estancia con nosotros. Saludos cordiales!

Hola Greg, thank you for taking the time to leave a review. We are happy you enjoyed your stay with us. Kind regards.

Gracias por su reseña. Sus comentarios son valiosos para nosotros. Saludos.

Hola Isidro, Thank you for your amazing review and your kind words. We are very happy you enjoyed your stay as much as we enjoyed having you staying here with us. Hope to see you back soon. Kind regards from all the staff at La Casona Chapala :)

Hola Daniel, Thank you for taking the time to write a review. We are very happy you enjoyed your stay as much as we enjoyed having you here. We hope you come back soon. Kind regards from all the staff at La Casona Chapala :)

Hola Ana, Gracias por su reseña. Esperamos que vuelvan pronto.

Hola Yolanda, Gracias por su reseña, esperamos recibirlos de nuevo pronto. Saludos de parte de todo el staff de La Casona Chapala.

Hola Ilia, Thank you for your wonderful review and kind words. We look forward to having you staying here with us again soon. Kind regards from all the staff.

Hola Alejandro, Gracias por tomarse el tiempo de escribir esta reseña de nuestros servicios. Estamos muy contentos porque disfrutó su estancia en La Casona Chapala. Esperamos que vuelvan pronto, esta es su casa. Saludos de parte del staff.

Hola Kathy, Thank you for your wonderful review. We look forward to welcoming you again soon. Kind regards from all the staff.

Hola Marysabel,Gracias por tomarse el tiempo de escribir una reseña de nosotros. Estamos muy contentos de que disfrutara su estancia en La Casona Chapala. Son bienvenidos cuando gusten, esta es su casa. Saludos de todo el staff.

Hola Carolyn, Thank you for taking the time to write a review. We are very happy you enjoyed your stay as much as we enjoyed having you here. Welcome back soon. Kind regards from all the staff at La Casona Chapala :)

Hola Qianhong, We appreciate you taking the time to leave a review and put in a good word for us. We are very happy you enjoyed your stay with us, we enjoyed having you as a guest and hope to welcome you again in the future. Kind regards from all the staff at La Casona Chapala

Hola Yessenia, We appreciate you taking the time to write a review for us. It was our pleasure having you here and we are very happy you enjoyed your stay. Kind regards from all the staff at La Casona Chapala :)

Hola Brian, Thank you for taking the time to write a review. We are very happy you enjoyed your stay as much as we enjoyed having you here.Kind regards from all the staff at La Casona Chapala :)

Hola Arturo, We appreciate you taking the time to write a review for us. It was our pleasure having you here and we are very happy you enjoyed your stay. Kind regards from all the staff at La Casona Chapala :)

Hola Marisol, We appreciate you taking the time to write a review for us. It was our pleasure having you here and we are very happy you enjoyed your stay. We recommend reserving a space in the gated, secure parking lot just 100 meters from the hotel entrance for a minimum adittional cost of 120 pesos per night. Simply ask our staff about this service, we are happy to assist. Kind regards from all the staff at La Casona Chapala :)

Muchas gracias por tomarse el tiempo de dejarnos sus comentarios. Estamos muy contentos porque disfrutó su estancia con nosotros. Esta es su casa cuando gusten regresar.

Hola Jeff, Thank you for taking the time to leave a comment. We are happy you enjoyed your stay as much s we enjoyed having you with us. Please come back soon. :)

Thank you for taking the time to leave a review for us. We are happy you enjoyed your stay at La Casona Chapala. Hope to see you back here soon. :)

Hola Judie and Ed. Thank you for your kind words. It was truly a pleasure having you both with us. And yes, we finished installing AC in 5 of the rooms yesterday! YAY! Safe travels, looking forward to having you back here soon. Kind regards from all the staff at La Casona Chapala

Hola Marite, We appreciate you taking the time to write a review, It was our pleasure to have you staying with us. Please do come back soon. Saludos