테라스/파티오

어로프트 찰스턴 에어포트 & 컨벤션 센터 여행 후기

3 out of 5
어로프트 찰스턴 에어포트 & 컨벤션 센터
4875 Tanger Outlet Blvd, North Charleston, SC

이용 후기

6.4
평점 10 - 훌륭해요. 638개 이용 후기 중 176개" "
평점 8 - 좋아요. 638개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 638개 이용 후기 중 119개" "
평점 4 - 별로예요. 638개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 638개 이용 후기 중 131개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet. Clean. Good bed & pillows.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Debra, it warms our hearts to learn about your excellent experience at Aloft Charleston Airport & Convention Center. We're thrilled that you enjoyed the peaceful atmosphere, top-notch cleanliness and comfortable accommodations. We look forward to welcoming you back for more restful stays.

2/10 - 너무 별로예요

NEIL

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
RESERVATION WAS NOT HONORED....HAD TO BOOK ANOTHER HOTEL - MORE EXPANSIVE TOO
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
We appreciate the feedback, Neil.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 - 너무 별로예요

roberto

가족 여행
별로예요: 편의 시설/서비스
I called to ask if the indoor swimming pool was available then I showed up with my daughter and the water was super dirty, mega cold and I complained, they said it was still usable, I even took pictures to send complaining and nothing
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Roberto, it's unfortunate to hear about your recent experience with our pool facilities. It's always our aim to ensure every guest has a pleasant visit and it seems we missed that mark during your stay. We want to assure you that we take all feedback seriously, as it helps us improve our ongoing maintenance procedures. Should you decide to give us another chance, we hope to provide a better experience in the future.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and proximity to airport.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Andrew, we're glad you appreciated Aloft Charleston Airport & Convention Center's convenient location and overall aesthetics. We hope your travels bring you back our way soon!

4/10 - 별로예요

Beverlee

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful hotel but staff could be more friendly and attentive/helpful. A 24hr airport shuttle and In room phones would be greatly appreciated
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Beverlee, we value your feedback and understand your concerns about the level of attention and helpfulness you hoped to experience. Our team always aims to provide top-notch service, and it's disappointing to hear that we missed the mark during your stay. Your suggestions regarding the shuttle service and in-room amenities have been taken into account. We hope to have another opportunity to enhance your experience with us in the future.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was beautiful, see through wall in the bathroom is weird, cleaning staff were amazing, front desk lady acted like it would hurt to smile.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Melissa, we're thrilled to know that you found Aloft Charleston Airport & Convention Center to be beautiful. We appreciate your positive words about our cleaning team. We understand your comment about the unique transparency features of our bathroom walls. Your comments about our front desk professional will be discussed to ensure we constantly project a welcoming atmosphere. We hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

Quantasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Kayshia was delightful when she checked me in and quite helpful in getting me into my room early. My room had been through a lot... there were holes and chipped paint coupled with no working phone.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Quantasha, we appreciate your high praise for Kayshia and her outstanding service. We're thrilled that she could expedite your check-in process at the Aloft Charleston Airport & Convention Center. However, we acknowledge your comments about the room condition. We'll certainly look into the matters of room damage and the non-functioning phone, as ensuring a comfortable stay for our guests is our priority. Thank you for staying with us and providing this feedback.

6/10 - 괜찮아요

Tara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tara,Thank you for taking the time to rate your experience at the Aloft Charleston Airport & Convention Center. If there are any specific areas where we could improve, we would greatly appreciate your suggestions to enhance future stays. We hope to welcome you back in the future.

2/10 - 너무 별로예요

Any

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was very dirty I would say too much for a relatively new place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Any, we're concerned to read about your recent experience. Cleanliness is one of our primary focuses, and it sounds like we did not meet your expectations in this area. We appreciate your feedback and will address your concerns with our housekeeping team. We hope you'll give us another chance to make a better impression in the future.

6/10 - 괜찮아요

Janae

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Janae, we see you've left a rating without any specific feedback. We encourage our guests to share their experience in detail so we can understand how we could improve. We're committed to the satisfaction of our guests, and we aim to exceed expectations in every area. Your thoughts on your stay are valuable to us.

10/10 - 훌륭해요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Allowed us to check in early.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thanks, Emily! It's outstanding your time at Aloft Charleston Airport & Convention Center was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Michell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The mall being by the hotel was very convenient!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thanks for the perfect rating, Michell!We're pleased to hear that you have fully enjoyed your stay at Aloft Charleston Airport & Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Bernadette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Bernadette, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Aloft Charleston Airport & Convention Center!

10/10 - 훌륭해요

Ernestine

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Ernestine, thank you for choosing Aloft Charleston Airport & Convention Center. It's wonderful to see such a high rating, indicating you enjoyed your stay with us. We hope your experience encourages you to visit us again in the future. Safe travels!

8/10 - 좋아요

jacenta 님, Summerville

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady up front was courteous. The room was very clean and even smelled fresh when we arrived.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Jacenta, it's great to hear that your stay at Aloft Charleston Airport & Convention Center was enjoyable. We take pride in the cleanliness of our guestrooms, and we're thrilled you noticed the freshness of our accommodations. We're also glad our front desk team member provided courteous service, aligning with our commitment to hospitality. Looking forward to welcoming you back to our hotel for another satisfying experience!

6/10 - 괜찮아요

Lucien

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Lucien, it seems you've left a rating without any specific feedback. We would greatly appreciate hearing more about your stay at the Aloft Charleston Airport & Convention Center to understand how we could have improved your experience. Feel free to share any comments. We hope to have an opportunity to serve you better in the future.

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely young lady named Angel at the desk.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Donald, we're thrilled to hear that you had a delightful experience at Aloft Charleston Airport & Convention Center. Your kind words for Angel, one of our team members, will definitely be passed along. We appreciate your feedback and hope to welcome you back soon.

6/10 - 괜찮아요

ASIA

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very rude, specifically Kendra. Peoperty is being renovated and so there are exposed wires, the part of the room doors where you tap your key card were missing covers on every door. Much less of a comfortable experience than expected.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Asia, your feedback is appreciated. It's disconcerting to hear about your experience with our team member and recent temporary enhancements. We strive to maintain a safe and comforting environment, so your comments are taken seriously and will be used to improve our guest experience. We hope you'll give us a chance to better meet your expectations in the future.

2/10 - 너무 별로예요

Dasani

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn’t available
답변 제공: Customer Service 님, 2024년 2월 19일
We appreciate the feedback, Dasani.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 - 괜찮아요

Justin

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
My stay was great. Downfall of all amenities currently closed due to hotel renovations. The hotel is very near to the Airport which is great but located on the path of the runway therefore you will not get the best of sleep with the engine noise.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Justin, it's great to know that you had a good overall experience during your stay. We understand the lack of amenities due to ongoing improvements was a bit of a let-down. Being located close to the airport certainly offers convenience, but we acknowledge there can be drawbacks too. Thank you for your understanding and patience. We're confident our enhancements will make future stays even better.

8/10 - 좋아요

Rattanatorn

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Rattanatorn, thank you for favorably rating your stay at Aloft Charleston Airport & Convention Center. It's pleasing to see that you had a positive experience with us. We look forward to being your choice of accommodation in Charleston in the future.

6/10 - 괜찮아요

Jeffrey

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Jeffrey, it seems you had a fair experience during your stay. We acknowledge every feedback as an opportunity to sharpen our services, making each visit better than the last. We hope to have another opportunity to serve you again in the future, possibly exceeding expectations next time.

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
David, thank you for staying at Aloft Charleston Airport & Convention Center. We appreciate your supportive rating on Hotels.com and hope to welcome you back in the future for an even more splendid stay.

6/10 - 괜찮아요

Robert

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Robert, thank you for taking the time to rate your recent stay. We notice it was a neutral experience, and we're keen to improve. We hope to have the opportunity to extend an even more enriching experience next time.

10/10 - 훌륭해요

Samantha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Samantha, it's wonderful to hear that your stay at Aloft Charleston Airport & Convention Center met your expectations! We're delighted to have been a part of your journey and appreciate you choosing us for your accommodation needs. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Vicki

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property appears to be upgraded but with minimal modifications. The ceilings are cracking and falling, the shower door is a mirror, but is coming off the hinges(not safe), the light to the bathroom is turned on by the same light for the room(you can’t use one without the other), the shower has a glass window in it that faces the room( completely see through). We checked in on Saturday afternoon with a booking through Monday morning, not once did the staff advise that the water will be turned off from 11pm-7am until the day of and just by a paper under the door with a disconnected number to contact the assistant manager(Unacceptable) I did not pay for a room to have running water, especially when this was a planned repair that should’ve taken place the week prior and was changed. Management had plenty of time to prepare and advise consumers upon arrival, instead just took our money with no remorse. To top it off I have two pending charges for $100 for which I have no clue why and when I called to acquire information I was provided a number to Canada to have it fixed. For the record, that number doesn’t even work. This is the most ridiculousness I’ve ever experienced in a hotel. We will not be staying again.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Vicki, we appreciate your candid feedback. We apologize for any inconvenience regarding the bathroom facilities and understand the importance of transparency about major maintenance such as the water issue. Your comments will play a crucial role in our continuous effort to enhance our services. In relation to the pending charges, these sound unusual and we would certainly advise connecting with our management to resolve this. Understandably, your experience didn't match your expectations, and we respect your decision. Thank you for taking the time to share your thoughts.

8/10 - 좋아요

Natasha

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Natasha, thank you for choosing to stay at Aloft Charleston Airport & Convention Center and taking the time to rate your experience. It's heartening to know we were able to provide you with a satisfying visit. We hope your next stay with us will be even more enjoyable.

4/10 - 별로예요

Janell

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovations need to be finished ASAP
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Janell, thank you for sharing your perspective. We acknowledge your concerns about the ongoing upgrades at our establishment and appreciate your patience during this time. We are striving to minimize any disruption to our guests and we certainly look forward to delivering an enhanced experience once the improvements are completed. We hope you'll consider a return visit to witness the transformation.

8/10 - 좋아요

Robbin

좋아요: 청결 상태, 직원 및 서비스
Needs a renovation i think
답변 제공: Customer Service 님, 2024년 1월 13일
Robbin, we appreciate your feedback and interest in keeping our property updated. Our team is frequently reviewing possible improvements and guest feedback is paramount to this process. We hope to welcome you back in the future, possibly even following an update based on your suggestion.

4/10 - 별로예요

Aimee

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Aimee, we notice your rating and understand your stay may not have met your expectations. We value your feedback and assure you we continuously strive towards enhancing our guest experience. Any details you could provide regarding your stay would be immensely helpful for our improvement. We hope for another chance to deliver a more satisfying experience in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New year's eve
They are under construction however I will have to say you wouldn't know it. I absolutely love this hotel.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Patricia, it's wonderful to hear that you've had a delightful experience at Aloft Charleston Airport & Convention Center, even while renovations are ongoing. We're thrilled you've expressed such positive sentiments about your stay. It's our goal to provide a high-quality experience, whether our facilities are undergoing transformations or not. We're looking forward to welcoming you back in the future!

6/10 - 괜찮아요

Emily

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff members are incredibly friendly and accommodating. 10/10 on that. The property itself is just okay. Upon arrival, there was a homeless man and woman with a shopping cart out front trying to argue with a gentleman that was probably telling them to get off the property and they were around there later as well but in the back of the hotel. The hotel room needs updating, which they were also renovating the 2nd floor so hopefully they’re going to update the rest.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Emily, it's splendid to hear your positive words about our accommodating team members. We strive to offer excellent service. On the other hand, we understand your concerns about the condition of the property and rest assured, we're keen on making continuous improvements. We're currently refreshing some of our rooms and we look forward to you enjoying these enhancements when they're complete.

10/10 - 훌륭해요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Jennifer, it's fantastic to see your perfect score for Aloft Charleston Airport & Convention Center! We sincerely appreciate you choosing us for your stay. We'd be delighted to welcome you back anytime!

2/10 - 너무 별로예요

Jennifer 님, Cambridge

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought there was a minimum viable standard if you’re going to carry the Marriott brand. I know alofts are not the top of the line but this was gross. Rooms and hallways were dated and dirty. I didn’t feel safe as the key thing on the door was an exposed computer chip (not by design -it looked like someone started installing the lock the quit) The front desk attendant upon checkin took a few min to show up but at least he was present in our interaction. From there on out the person at the desk (when out there) was on her cell phone the whole time and seemed bothered by guests asking questions. The one bright spot was the airport shuttle driver when I returned for my car (after my return flight). He was pleasant and accommodating. I had booked another night to stay on my return to avoid a long drive home in the dark. I ended up canceling my reservation and paying the full Cxl fee to stay somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jennifer, it's disappointing to hear you experienced some issues during your stay. We strive to provide clean and comfortable accommodations, so we regret that this wasn't your impression. Your feedback about the security aspects and the cleanliness of the rooms and hallways is concerning to us and definitely taken into account. We also aim to offer professional and warm service from our team members, so regret if this wasn't fully experienced during your interactions at the front desk. On a positive note, we're glad to hear our airport shuttle driver provided pleasant and accommodating service. This feedback is valuable and will be shared with our team to help us make improvements. Your satisfaction is our top priority and we hope to have another opportunity to better serve you in the future.

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 청결 상태, 객실의 편안함
Restaurants were under renovations and the indoor pool was freezing. Huge disappointment.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Heather, we regret to hear about your disappointment due to the ongoing renovations and your experience with the indoor pool. We appreciate your patience as we strive to improve our amenities. Our goal is to ensure every guest has a relaxing and enjoyable stay. We hope you will reconsider a future stay during which we can provide a more satisfying experience.

2/10 - 너무 별로예요

Ting

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Anna Short
The lobby will fool you. The place is under construction. We were supposed to stay for 3 nights, but it was so loud during the construction that we left a day early. The manager told us she couldn't refund us for the last day because we booked through a 3rd party, so we contacted hotels.com. but we end up with no refund.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Ting, it's regrettable to hear about the disturbances you experienced due to ongoing construction and that your interactions with our team members did not meet expectations. We hope you consider giving us another chance in the future to show our improvements.

10/10 - 훌륭해요

Rise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thanks for the outstanding rating, Rise!We're delighted your time at Aloft Charleston Airport & Convention Center was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Diane 님, lake lure

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Room was clean and comfortable. Location to airport and convenience of the prompt shuttle service were a plus
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Diane, it's fabulous to hear that you found the cleanliness and comfort of our rooms at Aloft Charleston Airport & Convention Center up to the mark. It's also encouraging to know you were pleased with our team members' friendliness and the convenience of our prompt shuttle service. Thanks for your positive remarks; we look forward to hosting you again soon!

6/10 - 괜찮아요

Romon

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilities was not maintained to the “standard” of IHG.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Romon, your feedback regarding the condition of the property is greatly appreciated. It allows us to continuously improve to meet our guests' standards. We strive to achieve a high level of maintenance and service, and we understand if your experience did not meet your expectations. Our team is working diligently on improvements and we hope to have the pleasure of hosting you in better circumstances next time.

2/10 - 너무 별로예요

Yootha

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Yootha, it's disappointing to learn that your stay did not meet your expectations. We always aim to deliver a positive experience and it's regrettable to know we missed the mark this time. We hope to have another chance to better serve you in the future.

10/10 - 훌륭해요

Ronnie

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Ronnie, thank you for leaving your rating for Aloft Charleston Airport & Convention Center. We're glad to learn that you enjoyed your stay and we look forward to welcoming you back on your next visit.

8/10 - 좋아요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. You can see it has been under renovation. The ceiling in our room had been scraped but not freshly repaired. The toilet was an older toilet that is really short.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Melissa, thank you for highlighting aspects of your recent stay. We're delighted you found the room agreeable and appreciate your understanding during our ongoing enhancement initiatives. We have noted your remarks about certain room details and will utilize your feedback to continue improvement efforts. We value your viewpoints and hope to ensure an even more enjoyable experience when you next visit Aloft Charleston Airport & Convention Center.

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel lobby was being used for a photo shoot by some amateur models - loud music, props all over the place, trashy outfits. Room was had strong smell of smoke
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Nicole, we're genuinely sorry to hear about your experience. It seems our lobby was utilized in a way that you found to be less than ideal, and we regret any inconvenience this might have caused. Similarly, we understand you encountered an unpleasant aroma in your room. We prioritize the comfort and satisfaction of our guests, and your feedback is invaluable in helping us improve. We hope to have an opportunity in the future to provide you with the high-quality experience we strive to deliver.

6/10 - 괜찮아요

nicole

출장 여행
좋아요: 청결 상태
Front desk lady was not the friendliest. Room needed paint. Tv has minimal channels. There was no microwave in the room. It's not a hotel I would stay at again. I like a homey feel in rooms and this did not have that.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Nicole, thank you for sharing your thoughts. It's regrettable to hear that you found certain aspects of your stay, such as the room amenities and decor, to be less than satisfactory. We always aim to create a welcoming atmosphere and we're sorry it didn't meet your preferences this time. Furthermore, we're disappointed our colleague at the front desk didn't meet your expectations. We're constantly striving to improve our guests' experience, and your feedback plays a big part in that. We hope you'll give us another chance.

2/10 - 너무 별로예요

Ronald 님, Parker

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the first night the room had a black mold curtain in the shower, the water was so weak you could not wash. The water was either hot or cold no happy medium or adjustment While trying to take a shower a black bug came out of the drain. Attempts to repair didn't take place until the next morning. None were accomplished except the removal of the black mold shower curtain.The next day I was moved to another room and the shower still had no water pressure and when I got up to use the restroom I stepped on a 3inch long cockroach I showed the staff the bug the next morning.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Ronald, we regret to hear about the challenges you encountered during your stay, specifically with the bathroom and cleanliness and hygiene concerns. All issues should have been resolved immediately and efficiently, and we regret that this was not your experience. Our team members strive to provide a seamless experience for our guests, and we appreciate you bringing these matters to our attention. We want to assure you that we will look into this immediately and take the necessary steps to prevent these occurrences in the future. Your feedback is important to us and we thank you for sharing your experiences.

2/10 - 너무 별로예요

Kenoya

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst time ever
The walls had minor holes, the carpet was dirty, the shower walls looked rusted
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Kenoya, your feedback is deeply valued. We're genuinely sorry that you encountered issues with the room's cleanliness and maintenance. Rest assured, your remarks will drive us to improve our facilities and upkeep standards. We hope you'll consider giving us an opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful
Friendly staff and lovely hotel.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Patricia, it's wonderful to hear that you found our team members at Aloft Charleston Airport & Convention Center warm and welcoming. We're pleased the charm of our hotel enhanced your stay. Thank you for sharing your feedback, we'd love to welcome you back in the future.

10/10 - 훌륭해요

Robert 님, Chino Hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Robert, thank you for your positive feedback. We're delighted to hear that you had a pleasant stay at Aloft Charleston Airport & Convention Center. We continually strive to provide top-notch service and appreciate your recognition. We hope to welcome you back soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Night and Day!
When I arrived to check in, the two people manning the desk (latin girl/white guy) must have been completely zonked from a long day. There attention to be the face of the front wasn't at all Marriott's brand. I would almost say a stitch of rudeness; however a manager came up and she was very pleasant. She even made a comment regarding their disposition to make it clear that I am not being difficult. The room was very comfortable but it had a very strong smell of bleach. I just took it as being very clean. The next day, the staff was amazing; night and day. Checkout was superb and they seem to enjoy the art of making peoples day more pleasant. Considering I was there for my sisters home going service, they brightened the start of my day. Thank you to them and if I had their names I would say them. You guys can find out and let them know how much I appreciated them.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
We regret to hear the initial interaction did not meet your expectations and appreciate your patience. It's reassuring to know our team members rectified the situation and that subsequent experiences with them improved notably. We're pleased you found your room comfortable, though we apologize if the scent was too strong. It's heartening to hear how our team members contributed positively to your day, especially during such a challenging time. They will indeed receive your gratitude. Thank you for staying with us, and we at Aloft Charleston Airport & Convention Center hope to welcome you back in the future under happier circumstances.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Mark, thank you for leaving a rating for Aloft Charleston Airport & Convention Center. It's great to know you had a satisfactory stay. We're always eager to enhance the guest experience, so please consider sharing more about your visit next time. We hope to see you again!