숙박 시설 정면 - 저녁/밤

컨트리 인 & 스위트 바이 래디슨, 섬머빌, 사우스캐롤라이나 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 323개" "
평점 8 - 좋아요. 1001개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 171개" "
평점 4 - 별로예요. 1001개 이용 후기 중 141개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 133개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

David

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it wasnt terrible but wasnt the best. Bathroom smelled like mildew, and tbere was hair all over the tub and door. Rooms needed to be fixed in some areas from damage.
2024년 4월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 23일
Thank you for the feedback David. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the housekeeping department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 - 괜찮아요

Connie

Carpet was very dirty and roaches in the room
2024년 4월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 22일
Thank you for the feedback Connie. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the housekeeping department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 - 훌륭해요

Luisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 22일
Thank you for the review, Luisa. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 - 좋아요

Clair

좋아요: 청결 상태, 직원 및 서비스
Problems with reservations, but were resolved
2024년 4월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 22일
Thank you for the review, Clair. We strive to perform better and we are so glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 - 괜찮아요

Lezza

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 11일
Thank you for the review Lezza. Please let us know how we can make your stay more comfortable and memorable. We hope to see you again next time you are town.

2/10 - 너무 별로예요

Ruth E

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
In all my years of traveling both personally and professionally, this is by far the worst hotel I have ever stayed with. Typically Country Inn and Suites is consistently reliable for its price point. There was no ability to fully cover the window behind the shears. Typically there is always something like a “blackout” shade that can be pulled so that the lights from the surrounding hotels are not shining through your window all night. And I had the extra special treat of being startled awake by flashing lights from several emergency vehicles at the hotel behind this one. I could never cool the room down well enough to be comfortable. The bathroom had cracked tile and a dirty toilet. The carpet in the hallways almost appeared to have some spots that I assume in an attempt to clean a stain just appeared as a bleach spill. In my two nights there, I only saw one employee. The area is nice and convenient but, never again! I will not even trust other Country Inn and Suites locations due to this experience.
2024년 4월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 10일
Thank you for your feedback Ruth. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the management to immediate actions. We strive to perform better and we hope that you would give us another chance the next time you are in town.

10/10 - 훌륭해요

Viktoriya

2024년 3월에 3박 숙박함
답변 제공: Branden 님, 2024년 3월 25일
Thank you for the review, Victoriya. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Victoria

2024년 3월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 4월 9일
Thank you for the review, Victoria. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Marcus

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When we entered our room there was roaches everywhere and wasn’t very clean! We showed the front desk assistant pictures of the roaches and he says he will talk to his manager and give us a refund but now the manager is not cooperating so we can’t get our money back!!! We will never book another stay at country inn and suites!!!
2024년 3월에 1박 숙박함
답변 제공: Branden 님, 2024년 3월 25일
Thank you for your review. Please continue to let us know how we can improve to provide a better customer experience.

6/10 - 괜찮아요

Björn

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean but the whole hotel is kind of old and you can see and smell it everywhere. The gym is not really a gym , it’s a room with three equipment but shouldn’t be called “gym”.
2024년 3월에 5박 숙박함
답변 제공: Branden 님, 2024년 3월 25일
Thank you for your review. We are glad that you enjoyed your stay with us. Please continue to let us know how we can improve to make your future stays more comfortable.

10/10 - 훌륭해요

albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 2박 숙박함
답변 제공: Branden 님, 2024년 3월 25일
Thank you for the review Albert. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 - 좋아요

Sian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 28일
Thank you for the review Sian. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, great people working there & guess what ???? They have breakfast from 7@m until 10@m.so that mean you save money for gas,or whatever.thanks
2024년 2월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 28일
Thank you for the review Keith. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 28일
Thank you for the review Barbara. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

8/10 - 좋아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 28일
Thank you for the review Laurie. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

6/10 - 괜찮아요

Robert

2024년 2월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 25일
Thank you for your review. We are glad that you enjoyed your stay with us. Please let us know how we can improve to make your stay more comfortable.

2/10 - 너무 별로예요

Brianna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room had bed bugs. Enough said.
2024년 2월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 25일
Thank you for your feedback Brianna. We are extremely apologetic for any inconvenience caused. We strive to perform better and we hope you would give us another chance the next time you are in town.

4/10 - 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 25일
Thank you for the review Ashley. Please let us know how we can improve to provide better and comfortable stay.

10/10 - 훌륭해요

justin

2024년 1월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 12일
Thank you for the review Justin. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Matthew

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arrival we checked in and immediately left for dinner and returned later in the evening to enjoy the room. We were greeted out tye elevator with wet paint signs everywhere, bleached stained carpeting and damaged walls. Our first room had a roach infestation and our second room on a separate floor did as well. It was nearly 11 pm in the evening with 3 kids, leaving the hotel was not an option. Upon check out we requested a manager, whom was not in yet for the day. We called 3 times following check out for a week and never received a return call. We even text their text line requesting a call, crickets!
2024년 2월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 12일
Thank you for your feedback Matthew. We are saddened to hear that your stay was less than satisfying. We apologize for any inconvenience caused. We would have these issues fixed at the earliest. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 12일
Thank you for the review Mary. We are glad to know that you enjoyed your stay with us. We hope to see you next time you are in town.

6/10 - 괜찮아요

William

가족 여행
좋아요: 직원 및 서비스
Came up for a funeral. The clerk would not change payment methods that was used to hold the reservation which seemed to be a very simple process. My room was so musty the carpet was damp. I had to run the heat on high all night just to dry it out. Gym was okay however the water cooler was empty and no towels. The staff was nice and it was good to see that they were painting. All in all it was average.
2024년 2월에 2박 숙박함
답변 제공: Saloni patel 님, 2024년 2월 5일
Thank you for your feedback William. Firstly, we would like to offer you condolences. Secondly, we would like to apologize for any inconvenience caused. We will have our front desk staff retrained and the maintenance issue will be taken care of immediately. We hope to see you again next time under better circumstances.

10/10 - 훌륭해요

Carmela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful
2024년 1월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 2월 2일
Thank you for your feedback Carmela. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
At check in, staff charged a $50 fee to my card for “incidentals”. When I asked for an explanation they told me it was refundable after we checked out and they verified there was no damage. I’ve never been charged this fee at any other Country Inn and Suites. When we entered the room, the couch was ripped, there was ground in food in the carpet, the bathroom obviously had not been cleaned, mold around the rim of the sink, makeup on the counter. The AC was noisy, and shuts off when you sleep, because of a motion sensor. So the room would get hot, we’d wake up, wave at the sensor, and it would restart. Breakfast was very good, and staff were polite, but totally uncaring. The room was terrible. Expedia shouldn’t even list this hotel. At checkout, they explained the $50 fee would take 5 business days to be refunded. There is a construction crew staying here, and there is mud tracked everywhere. The same muddy foot prints were in the hallway the whole time we were there.
2024년 1월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 26일
Thank you for your feedback David. We are saddened to hear that your stay was anything less than satisfying. We will have your issues forwarded to respective departments and necessary actions will be taken. Please know that we strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 - 괜찮아요

Tina

가족 여행
좋아요: 숙박 시설 상태 및 시설
The heat inside the room did not work.
2024년 1월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 24일
Thank you for your feedback. We apologize for any inconvenience caused by the issue. We will have our maintenance department notified about this issue and have it fixed immediately. We hope you give us another chance the next time you are in town.

10/10 - 훌륭해요

corey

2024년 1월에 4박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 24일
Thank you for the review Corey. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 19일
Thank you for the review Robert. We are glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 - 훌륭해요

Ernest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great place to stay.
From the front desk to maintenance, everyone was amazing. I would recommend this location for sure. The desk attendance Monica made us feel so welcome.
2024년 1월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your review Ernest. We are glad that you enjoyed your stay with us. We strive to provide an enjoyable stay to our guests and we hope to see you again next time you are in town.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The heater didn’t really work and wouldn’t get above 69
2024년 1월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your feedback Robert. We are glad that you enjoyed your stay with us. However, we are saddened to hear that you had problems with the heater in your room. We will have this issue forwarded to the maintenance department to have it fixed. We strive to provide a comfortable stay to our guests and we hope that you give us another chance the next time you are in town.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After checking in went to my room. When i got in room i found the refrigerator was not working and smelled bad, also thers was a lamp missing from beside bed,the desk light was broken. The TV did not work and desk chair was broken. Called front desk and they sent the maintence man. He did a great job getting everything changed and he made sure everything was working properly. The staff were all very good.
2024년 1월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your feedback Robert. We are glad to hear that you enjoyed your overall stay. However, we would like to apologize for any inconvenience caused due to the other maintenance issues. We will have these issues forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your review Michael. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 - 훌륭해요

Kerry

2023년 12월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your review Kerry. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

2/10 - 너무 별로예요

Francisco

2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your review Francisco. Please let us know how and in which areas we can improve to provide you with a more comfortable stay.

2/10 - 너무 별로예요

Tara

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 9일
Thank you for your review Tara. Please let us know how and in which areas we can improve to provide you with a more comfortable stay.

10/10 - 훌륭해요

Julianne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 7일
Thank you for your review Julianne. We are glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
One night stay
Clean, basic hotel room. The towel rack in the bathroom kept falling off of the wall and the shower curtain rod was also on its way down. The AC/ heat unit worked when it wanted to, but none of the lights lit up, so there was no way to tell what the actual temp was set at.
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 7일
Thank you for your feedback. We strive to provide comfortable stays to our guests and we are saddened to hear your stay was anything less than satisfying. We apologize for any inconvenience caused. These issues will be forwarded to the maintenance department. We hope you give us another chance the next time you are in town.

6/10 - 괜찮아요

Chris

가족 여행
별로예요: 청결 상태
Family trip
We arrived to our hotel and had to wait on towels for the bathroom. Later at night we realized we had no bath towels so I had to go to the lobby and request towels. This morning I killed 2 roaches in the room. One of which was in the bathroom. The breakfast was good. The hotel itself was nice but the rooms were a bit outdated and dirty.
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for your feedback. We are glad to hear that you enjoyed our breakfast. However, we would like to apologize for any inconvenience caused due to the other issues. We will have these issues forwarded to housekeeping department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태
$121 for a handicap room. That was not a handicap for AMPUTATED leg to get a shower. The room was nasty the flooring was dirty. I would not recommend this hotel and nor Would I stay in it again? And the only reason I stay in. It is because nowhere else to stay that night.
2023년 12월에 7박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for sharing your feedback Robert. We are extremely apologetic for the inconvenience cause to you. Unfortunately we do not have any roll-in showers at the property so according to the ADA, our handicap showers have bars and handles for the support.

8/10 - 좋아요

John & Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dated - Needs work
room nice size etc..... but badly in need of refresh!
2023년 12월에 4박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you James for your feedback. We will have this message passed on to management, but we are glad that you enjoyed our room. We strive to perform better and we hope to see you again next time you are in town.

8/10 - 좋아요

MaryLynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk service was on point and friendly.
2023년 12월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you MaryLynn for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 - 훌륭해요

Jenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!!
This was my second extension and I will be doing so again in the morning. Wonderful hotel! Full, HOT BREAKFAST BAR AND DOG FRIENDLY! BOTH OF US HAVE MET NEW PEOPLE/ POOCHES!
2023년 12월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you Jenna for your feedback. We are glad that you enjoyed your stay with us. We hope to see you you keep extending with us al long as you are in town.

10/10 - 훌륭해요

Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay especially for those on business
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you Diego for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 - 훌륭해요

Jenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dawg Gone Great!!
Awesome suite! Daily maintenance, FULL HOT BREAKFAST BAR-REAL FOOD- EVERY MORNING! Friendly staff, especially the day time manager! Very pet-friendly! I have an ESA pit bull and EVERYONE loves him!!
2023년 12월에 3박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you Jenna for your feedback. We are glad that you enjoyed your overall stay with us. Our main goal is customer satisfaction and we are happy we were able to provide you with it. We hope to see you again next time you are in town.

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful experience
Everything was great for us and our dog. Breakfast was so very good
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you Robert for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 - 별로예요

Lisa 님, Dillon

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for the review Lisa.

8/10 - 좋아요

Stanley

답변 제공: Saloni Patel 님, 2024년 2월 9일
Thank you Stanley for your review. We are glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

8/10 - 좋아요

Kenneth 님, Lexington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was only a 20 minute drive from where I needed to be at less than half of hotels closer to my destination. It's easy to get in and out of and back onto I-26 when travelling to Charleston. The toilet in room 324 kept randomly flushing on its own all night. That's really my only complaint.
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for your feedback. We are glad you enjoyed your overall stay with us. We will have the toilet issue forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Maintenance needed
When we checked in our key was wrong. I went back down for the correct key and then we were in the wrong room. Back downstairs for the correct room. When we got into the correct room, we were greeted by a nasty armrest and torn sofa. The bathroom floor appeared dirty and the sink was separated from the countertop by at least an inch on one side. The bathroom door was striking the toilet seat so you had to maneuver to get in and out of the shower. The bedroom was very tight on one side of each bed and the bedframe came out so much it stuck into my leg when I tried to get in and out of the bed. There was obviously a lack of maintenance at this property.
2023년 12월에 1박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you for your feedback. We would like to apologize for any inconvenience caused. We will have these issues forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located
2023년 12월에 2박 숙박함
답변 제공: Saloni Patel 님, 2024년 1월 4일
Thank you Anthony for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.