외관

코트야드 찰스턴 워터프론트 바이 메리어트 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 480개" "
평점 8 - 좋아요. 1004개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 131개" "
평점 4 - 별로예요. 1004개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 39개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

YONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은위치. 다소 시끄러윘응
2022년 1월에 4박 숙박함
답변 제공: General Manager 님, 2022년 2월 7일
Dear YONG, thank you for your review. We are pleased you enjoyed your recent stay at Courtyard Charleston Waterfront. We appreciate your comments about our convenient location minutes from downtown. Thank you again, and we look forward to being your host the next time you visit Charleston. Robert Heilman, General Manager

8/10 - 좋아요

DO WON

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
습하고 꿉꿉한 느낌이였고, 조식이 다채롭지 않은 점이 아쉬웠습니다. 매일 있는 방 청소는 그리 깨끗하진 않습니다
2021년 12월에 4박 숙박함
답변 제공: General Manager 님, 2021년 12월 15일
Dear Guest, thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are glad we met most of your expectations, but you were not pleased with the services provided by our housekeeping team. We will share your concerns with them. It was a pleasure having you, and we look forward to hosting you again in the future. Robert Heilman, General Manager

8/10 - 좋아요

Tracey 님, Veazie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Tracey, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Charleston Waterfront. We look forward to welcoming you back on your next visit!Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Bert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was updated, very clean, the front desk staff was very helpful. The shuttle was great, the drivers went out of their way to help.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Bert, Thank you for taking the time to share your experience at Courtyard Charleston Waterfront. We are delighted to hear that you enjoyed your stay with us and that our spotless accommodations and shuttle service met your expectations. Providing exceptional service is our constant goal, and we are also pleased to know that our team made a positive impact during your time with us. We look forward to welcoming you back for another wonderful visit in the future.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Carissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, water front.property. the staff was helpful and kind. Eddie the transport driver was very knowledgeable. Good food at the bistro in the lobby. Close to downtown. Great time!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Carissa, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. It is fantastic to learn that our waterfront location close to downtown added convenience to your visit and that you enjoyed our delectable cuisine at The Bistro. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are also delighted to hear that our staff, including Eddie, went above and beyond to ensure your comfort and satisfaction. We look forward to welcoming you back the next time you are in the area. Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Jay B.

가족 여행
좋아요: 편의 시설/서비스
Clean, great location and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that you found our proximity to the historic plantations and military parks, convenient for your travel plans. We are committed to ensuring that every aspect of your stay with us exceeds expectations, and we are also delighted to know that you enjoyed our spotless accommodations and attentive service. We look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay here often. Beds are super comforty
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Russel, Thank you for choosing Courtyard Charleston Waterfront and for sharing your feedback. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to hear that you found our well-maintained accommodation to your liking. We look forward to welcoming you back again soon.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property that was clean, spacious and comfortable. Staff were polite and helpful. Food was pretty good too...
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear James, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We strive to provide a comfortable atmosphere and wonderful hospitality, and we are delighted to know that you enjoyed our spacious accommodations and impeccable service. It is also wonderful to know that our delectable cuisine exceeded your expectations. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Wilson Smith

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Mr. Smith, Thank you for choosing Courtyard Charleston Waterfront and for your kind rating. We are delighted to know that you enjoyed your experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Robert Heilman,General Manager

8/10 - 좋아요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrific views of the marina and river
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Melody, We are thrilled to hear that you enjoyed the captivating views of the Ashley River and marina at Courtyard Charleston Waterfront. Our serene location provides a tranquil setting for relaxation and exploration. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Mary Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here many times and never been disappointed in the quality of the accommodation or the staff. Highly recommended.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Ms. Jane, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that your expereince was exceptional and that you found our immaculate accommodations and impeccable service to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Renovated property. Staff were great and the free shuttle to downtown was a big bonus
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Mark, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that you enjoyed our well-kept property, impeccable service, and complimentary shuttle service. We look forward to welcoming you back in the future.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nicely decorated rooms and the beds were especially comfortable. Front desk staff was adequate, no waiting and very friendly.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Suzanne, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to know that you enjoyed our immaculate accommodations and courteous front desk service. We look forward to welcoming you back for another seamless experience.Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Theodore 님, Spring Hill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Theodore, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Courtyard Charleston Waterfront, and we look forward to welcoming you back soon. Sincerely, Robert Heilman,General Manager

10/10 - 훌륭해요

Dawn 님, St Augustine

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There is a University Physical Plant (MUSC) across the street and outside your room it is very loud especially rooms facing that way. I had expected to spend some peaceful tome outside since its on the water but i found it to be unpleasant.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Dawn, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the noise concerns you had during your visit. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Lloyann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with all necessary amenities. Bistro/Starbucks in lobby. View over looking pool/river is gorgeous. Free shuttle to waterfront and back every half hour. Definitely pleased with my stay!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Lloyann, Thank you for being our guest and for your generous feedback. We are glad to know that you enjoyed every aspect of your stay. We are delighted you loved our spectacular views and the amenities we offer our guests. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Allyson H

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get to!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Allyson, Thank you for rating your experience at Courtyard Charleston Waterfront. It is always our goal to provide a comfortable stay for everyone, and we are glad to see we accomplished this while you were here and that you liked our convenient location. We hope to be your hotel of choice whenever you return to the area.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Mark

출장 여행
별로예요: 숙박 시설 상태 및 시설
Room had vents and loud fans running all the time
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Mark, Thank you for choosing Courtyard Charleston Waterfront for your recent stay. We are pleased to know that your overall experience was satisfying. However, we are sorry for the noise concerns you had with the air unit. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Diego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about this hotel👌
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Diego, Thank you for choosing Courtyard Charleston Waterfront for your stay. We are thrilled to read how much you enjoyed every aspect of our hotel and our exceptional Southern hospitality, and we look forward to sharing your feedback with the rest of the team. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Charleston!Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Maxime 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Maxime, Thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are thrilled that you enjoyed your stay, and we will be sure to share your compliments with our team. We look forward to welcoming you back soon!Sincerely, Robert Heilman General Manager

2/10 - 너무 별로예요

Cody

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Cody, Thank you for sharing your feedback regarding your recent visit. We aim to provide exceptional service for every guest, so we are disappointed to see your rating. We value our guests and hope to have the opportunity to welcome you on your next visit to our area.Sincerely, Robert Heilman General Manager

10/10 - 훌륭해요

Rebecca

2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Rebecca,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard Charleston Waterfront by Marriott. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely, Robert HeilmanGeneral Manager

6/10 - 괜찮아요

Sewalita

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location with water front views and balconies. No complimentary breakfast. No free Parking.
2023년 12월에 2박 숙박함
답변 제공: Sincerely, Robert Heilman General Manager 님, 2023년 12월 30일
Dear Sewalita, Thank you for being so specific in your evaluation of our hotel. We are glad to read that our location on the river with beautiful views and accommodations with balconies were to your liking. However, we regret your disappointment due to the lack of complimentary amenities. We hope you enjoyed our breakfast offerings at The Bistro. Thank you again for being our guest, and we hope you will stay with us again the next time you visit our city.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff wqs nice and sweet. The rooms were clean and organized. I personally would prefer a shower than a bathtub, but other than that, we loved the stay
2023년 12월에 2박 숙박함
답변 제공: Sincerely, Robert Heilman General Manager 님, 2023년 12월 30일
Dear Guest, Thank you so much for your review. We are glad that everything went well during your stay and that our hospitality met your expectations. We are also pleased to know that you liked our well-kept accommodations. Thank you again for choosing Courtyard Charleston Waterfront, and we hope to have the opportunity to welcome you back any time you are in the area. Happy Holidays and Happy New Year!

8/10 - 좋아요

Douglas

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Douglas, Thank you for choosing Courtyard Charleston Waterfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Robert Heilman,General Manager

4/10 - 별로예요

Jacob

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Jacob, Thank you for leaving your rating. We apologize for any shortcomings during your visit. Your feedback is invaluable, and we would be grateful for the chance to welcome you back and deliver the exceptional stay you deserve. Thank you for choosing us, and we hope to see you again soon.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Dick

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Guest, We are delighted you had a great stay at Courtyard Charleston Waterfront. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Robert HeilmanGeneral Manager

6/10 - 괜찮아요

Jacqueline

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Jacqueline, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😎
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Mike, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard Charleston Waterfront, and we look forward to welcoming you again soon.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Guest, Thank you for your terrific rating of Courtyard Charleston Waterfront. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Sincerely, Robert Heilman General Manager

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice stay!
The stay was really nice. My only complaint is that the bed was not as firm as I would have liked it to be; appear to be really soft; as well as the sitting couch - i sank into the seat, not really firm. Otherwise, the staff was really kind and the stay was nice. Environment clean and clean room.
2023년 11월에 1박 숙박함
답변 제공: Robert Heilman General Manager 님, 2023년 12월 4일
Dear Angela, Thank you for the wonderful review of your stay at Courtyard Charleston Waterfront. It is great seeing how much you loved your room with its beautiful river views, and that you were satisfied with our facilities and service. Our housekeeping team understands that keeping the hotel clean and fresh is the number one expectation of our guests, and they go above and beyond in their service. However, we apologize for your disappointment with the bed and we appreciate your patience. Thank you again for choosing our hotel for your stay, and we cannot wait to see you again!Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

RICARDO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy accesible a las marinas
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Ricardo, Thank you for sharing your feedback. We are thrilled to learn that Courtyard Charleston Waterfront's location made it effortlessly accessible to marinas during your stay. Our commitment to providing a convenient and enjoyable experience is reflected in our waterfront setting. We hope to welcome you back for another delightful visit.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Rebecca, Thank you for choosing Courtyard Charleston Waterfront and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Veronica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff throughout the hotel provide outstanding service.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Veronica, Thank you for sharing your experience regarding your recent stay at Courtyard Charleston Waterfront. Our team takes pride in delivering exceptional service, and we are pleased to know that it resonated with you. We look forward to the pleasure of welcoming you back soon again.Sincerely, Robert HeilmanGeneral Manager

4/10 - 별로예요

Jacob

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Jacob, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

JoeAnne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and would recommend the property to others.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 23일
Dear JoeAnne, Thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are thrilled that you enjoyed your stay, and we will be sure to share your compliments with our team. Thank you again for recommending us to our future guests, and we look forward to welcoming you back soon. Happy Thanksgiving!Sincerely, Robert Heilman

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Guest, We are happy you chose Courtyard Charleston Waterfront for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Robert Heilman General Manager

8/10 - 좋아요

timothy

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
desk staff was accomodating
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Dear Timothy, Thank you for your great review and for taking the time to compliment our team. We are delighted to know you received excellent service from everyone and that the front desk associates far exceeded your expectations and took great care of you. We thank you for choosing Courtyard Charleston Waterfront, and we hope you will make us your home whenever you are in town.Sincerely, Robert Heilman

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Sharon, Thank you for choosing Courtyard Charleston Waterfront and for the perfect rating. We hope you enjoyed our convenient location and immaculate accommodations. We look forward to welcoming you back for another wonderful experience.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Maureen Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle to downtown was a huge plus ! The drivers were so accommodating picking us up and dropping us off at convenient locations outside of the regular pick up/drop off spot. They also helped in recommending restaurants and tourist spots to take in while we were there. It was great that they ran the shuttle from 7am until 10:45pm so that you could plan your day and didn't feel rushed. The only added plus would have been if they did pick up/drop off at the airport !
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Ms. Marie, Thank you for choosing Courtyard Charleston Waterfront and for sharing your feedback. We are delighted to hear that you found our shuttle service to your liking. Our team takes pride in going above and beyond to make your visit as convenient and enjoyable as possible. We appreciate your input, and we look forward to welcoming you back for another memorable visit in the future.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Leigh Ann

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 26일
Dear Ms. Ann, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Charleston Waterfront. We look forward to your return and wish you all the best with your future travels.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great stay! loved the shuttle!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Dear Nancy, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience at our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot. Thank you again; we look forward to welcoming you back to Courtyard Charleston Waterfront.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay, spacious room, clean, great amenities. Nice pool although I didn’t use it. Nice views, easy parking.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Jordan, Thank you for choosing Courtyard Charleston Waterfront and sharing your wonderful review. We are truly delighted to hear about your exceptional experience and how much you appreciated our immaculate accommodations and well-equipped amenities. It also brings us great joy to know that you found our outdoor pool with its stunning views of Ashley River and the marina to your liking. We look forward to welcoming you back whenever your travels bring you back to Charleston.Sincerely, Robert HeilmanGeneral Manager

6/10 - 괜찮아요

Gabrielle

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Overall we had a ok experience at this hotel however it was marred by the fact that we spotted a few palmetto bugs in our room late the night before as well as the day of checkout - when I reported this to front desk during checkout they just kind of shrugged and said “we’re doing renovations”. Otherwise, parking was easy, location was good, breakfast was good.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Gabrielle, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay, and that convenient location, along with delicious breakfast, enhanced your time with us. That said, we regret the behavior of one of our associates, as we are committed to providing thoughtful hospitality to all our guests. We will share your comments appropriately as we strive to improve our guest's experience. We are also sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your feedback and hope you will revisit us for the seamless stay that you should always expect from us.Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Bill

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Bill, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Charleston Waterfront. We look forward to your return and wish you all the best with your future travels.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel. Although a bit far from the city center they do provide a shuttle to the Waterfront area which was fantastic. The bathrooms are a bit dated but there was a posting that renovations are in progress so our room was not yet done, but it was still very clean and functional. We did have a light dinner at the Bistro and the food was very good.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Sharon, Thank you for choosing to stay with us at Courtyard Charleston Waterfront. We are glad to know you overall had a pleasant stay and that our beautiful hotel, along with delicious dining options, enhanced your time with us. We also appreciate you mentioning how our convenient shuttle service added to your enjoyment. That said, we have taken note of your additional comments, and we are grateful for your feedback. We would love for you to experience our updated look and hope you will come back and see us. Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The was courtest and accomadating. The Bistrol was excellant.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Brenda, Thank you for the positive feedback! It is truly gratifying to learn that our team's commitment to hospitality resonated with you during your stay at Courtyard Charleston Waterfront. We are also delighted that you found The Bistro to your liking, and we look forward to the pleasure of hosting you again. Sincerely, Robert HeilmanGeneral Manager

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 4일
Dear John, Thank you for taking the time to share your experience at Courtyard Charleston Waterfront. We are thrilled to learn that you had an excellent stay and appreciate the wonderful rating. Our team takes pride in ensuring that guests have an enjoyable visit, and it was our pleasure to accommodate you. We can't wait to welcome you back.Sincerely, Robert Heilman,General Manager.

10/10 - 훌륭해요

Brenda 님, Winchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Dear Brenda, Thank you for being our guest. Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Charleston Waterfront soon.Sincerely, Robert HeilmanGeneral Manager

8/10 - 좋아요

Joey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 28일
Dear Joey, We appreciate you taking the time to leave your rating regarding your recent visit to the Courtyard Charleston Waterfront. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and hope that we will have a chance to serve you again in the future. Sincerely, Robert HeilmanGeneral Manager