외관

힐튼 가든 인 찰스턴 워터프론트/다운타운 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 467개" "
평점 8 - 좋아요. 1001개 이용 후기 중 322개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 117개" "
평점 4 - 별로예요. 1001개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view of the water and boats were awesome. The outdoor fire pit area was relaxing and room was nice and clean.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Cathi

연인과의 여행
좋아요: 청결 상태
Never would come back! So hard to get to. Not worth the trouble.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Cathi, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely, Donna McHughGeneral Manager

8/10 - 좋아요

Edgardo

좋아요: 청결 상태, 직원 및 서비스
the shower floor makes noise when you bathe and the restaurant is expensive
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Edgardo, Thank you for sharing your feedback about Hilton Garden Inn Charleston Waterfront/Downtown. We appreciate your insight and apologize for any inconvenience regarding the shower noise. We strive to offer value through our amenities and dining experience. Your comments help us improve, and we hope to host you again for a seamless stay.Sincerely, Donna McHughGeneral Manager

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We visited from out of state and since the name is ‘downtown’ we expected it to be closer to the main downtown tourist area but the view was incredible! The only negative I felt was the restaurant doesn’t serve lunch. There was severe weather one day and we were stuck in the room and not having lunch options other than overpriced snacks was frustrating. Other than that I highly recommend this hotel.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Tracy, Thank you for taking the time to provide feedback about your stay at Hilton Garden Inn Charleston Waterfront/Downtown! Although we are glad you had a pleasant stay with us, we apologize for any inconvenience regarding the limited lunch options during severe weather. Your feedback is valuable, and we will certainly take it into consideration to enhance our guest's experience. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good location
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Mike, Thank you for your gracious review of Hilton Garden Inn Charleston Waterfront/Downtown. We are glad you thoroughly enjoyed your time with us and that our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 21일
Dear Robert, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Jerome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Jerome, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn Charleston Waterfront/Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Donna McHughGeneral Manager

8/10 - 좋아요

Gretchen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We had booked a room with water view and balcony. When we got there we were shown a room overlooking the AC units and told we rooms we booked with Expedia was not available but if it was it would be $900! Not so, I went to Hilton's website and found the view/balcony room available for $389. What's up??
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Gretchen, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your room booking with the water view and balcony and even more so for how it was handled. Thank you for bringing this to our attention; we will review your comments with our team to ensure we are well-poised to serve you. We are grateful for your patience and hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Thanks again for being our guest and sharing your feedback. Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

William

2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear William, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely, Donna McHughGeneral Manager

6/10 - 괜찮아요

Michael

출장 여행
Hotel lost internet connection thus no Wifi from one afternoon until check out the next day. All computers (even check in desk) were down. Ice machines were empty. Bathroom shower and ceiling had black mold.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Michael, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to learn about the challenges you faced with the internet connection, ice machines, and cleanliness issues in your room. Please know that your feedback is invaluable, and we are taking immediate steps to address these concerns to ensure a more seamless experience for our guests in the future. We hope to welcome you back and provide you with the exceptional service you deserve.Sincerely, Donna McHughGeneral Manager

6/10 - 괜찮아요

Kim

별로예요: 직원 및 서비스
The room was clean, a little dated; shower door leaked. The balcony waterfront view room had a wonderful view of Ashley River and was the best part of the stay there. Breakfast buffet a bit pricey for what it was and who needs a waiter to hand you a plate and put the bill on the table? But, yes a reason for a tip. This room was over $850 for two nights, can’t really say it was worth it.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Kim, Thank you for sharing your experience with us. We're glad you enjoyed the cleanliness of the room and the beautiful waterfront view. Your feedback regarding the dated aspects of the room and the breakfast buffet pricing is duly noted. We appreciate your input as it helps us to continually improve our services. We strive to provide value for our guests and will take your feedback into consideration for future improvements. We appreciate your patronage and hope to welcome you back for a more satisfying experience in the future.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 편의 시설/서비스
I found everything to be great however I feel robed at paying such a high rate for a water view room with a balcony for one night during the week on a Tuesday. The room we got looked over a building with a messy back deck hidden from site at ground level but fully in view from our room . We had to look at the water from the side of the building and right next to highways that pass by the building previously mentioned . Whmyoayo g such a price we expect water view to be water view. A great location excellent parking but just too expensive for us to return.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Peter, We are pleased you found several aspects of your stay at Hilton Garden Inn Charleston Waterfront/Downtown enjoyable, including our convenient location and ample parking. However, we regret any disappointment regarding the view from your room and the associated rate. Your feedback is invaluable, and we'll take it into account as we continuously strive to enhance our guests' experiences. Thank you for staying with us, and we hope to welcome you back and exceed your expectations in the future.Sincerely, Donna McHughGeneral Manager

8/10 - 좋아요

yoselyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good installation Not so many amenities
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear yoselyn, Thank you for your recent stay at Hilton Garden Inn Charleston Waterfront/Downtown and for posting such a generous rating. It is a pleasure to know that we met most of your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest and hope to see you again soon. Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear donna, We are delighted you enjoyed your stay at Hilton Garden Inn Charleston Waterfront/Downtown. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Charleston.Sincerely, Donna McHughGeneral Manager

6/10 - 괜찮아요

ELIZABETH

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
There were no shuttles downtown, the garage parking leaked in the rain even though the car was underneath. Upon check-in staff took too long to resolve a mistake on the type of room I was given putting the blame on Expedia. We were highly disappointed after driving so many hours to get there and get a room with one bed instead of 2.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear ELIZABETH, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, and we regret that we fell short of your expectations. Please know that we take your concerns seriously and will address them promptly with our team to ensure we enhance our future guest's experience. We appreciate your understanding and hope you will return for the exceptional experience we are known for providing.Sincerely, Donna McHughGeneral Manager

6/10 - 괜찮아요

Donna

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was put in a room with the view of the rooftop equipment which was not very appealing. The television did not work.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Donna, Thank you for your stay at our hotel and your comments. We apologize for the inconvenience you experienced. It's regrettable that the view from your room and television functionality did not meet your expectations. Please rest assured that we will address these matters to ensure a more enjoyable experience for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Charles W. Bethea,

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was most excellent. The only issue was on the 2nd day of our stay the door key wouldn't work. After several trips to the front desk, they had someone from maint. to trouble shoot the problem. He was able to get the door open and discovered the batteries were failing. He replaced them and the keys worked properly. We ended up waiting around 30 mins to get inside our room. The front desk gave us gift card to use at the restaurant. Other than that, there were no other issues.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Charles, We are delighted to hear about your positive interaction with our front desk staff at Hilton Garden Inn Charleston Waterfront/Downtown! While we apologize for the inconvenience with the door key, we're pleased our maintenance team resolved the issue promptly. Your patience is appreciated, and we're glad to know that you were satisfied with our gift card, which made up for the delay. Thank you for choosing to stay with us, and we're pleased that aside from this, your stay was enjoyable. We look forward to welcoming you back for a seamless experience.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Trenton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Concierge staff was wonderful. They provided an early checkin several hours before the promised time… on our wedding day! Big win. Really helped relieve stress before the ceremony.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Trenton, We're delighted to hear you had a wonderful experience with the concierge staff at Hilton Garden Inn Charleston Waterfront/Downtown! Our team takes pride in providing exceptional service, and we're thrilled we could accommodate your early check-in and help alleviate any stress before your wedding ceremony. Your satisfaction is our priority, and we're honored to have been a part of your special day. Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Jerri

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Jerri, Thanks for taking the time to share your rating about your recent stay. We are glad you enjoyed everything at Hilton Garden Inn Charleston Waterfront/Downtown. We can't wait to host you again!Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Shelly

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very nice
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Shelly, We're delighted you had a wonderful experience at Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is our top priority, and we hope to welcome you back again soon for another fantastic stay!Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Lauren

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Lauren, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Charleston Waterfront/Downtown.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Claudia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Claudia, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely, Donna McHughGeneral Manager

6/10 - 괜찮아요

Michelle

Lovely team, fine hotel
The team was truly excellent—warm and hospitable. We told them we were celebrating and they took fantastic care of us. Great parking options. However the hotel itself has some issues. The doors aren’t well done and you can very clearly hear conversations from the corridor. The bed was very uncomfortable.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Michelle, Thank you for your review of our hotel. We love it when people include us in their special occasions; therefore, we are glad we could help make your celebration memorable. We endeavor to go above and beyond to ensure our guests have a fantastic experience. Your compliments are not only rewarding but also encouraging. However, we're sorry for your concerns about our accommodations and bedding. We appreciate knowing where we have room for improvement. Please accept our apologies. We will share your feedback with our team and hope to welcome you back for a much-enhanced stay.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was excellent! Close to Hospital for my appointment.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Rebecca, We are thrilled about your positive experience with the excellent staff at Hilton Garden Inn Charleston Waterfront/Downtown! It's wonderful that our location met your needs for a convenient stay close to the hospital. Thank you for your kind words, and we hope to welcome you back for another comfortable visit in the future!Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Carla B

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Carla, Thank you for staying at Hilton Garden Inn Charleston Waterfront/Downtown and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

SCOTT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear SCOTT, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Charleston Waterfront/Downtown and that we exceeded your expectations. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely, Donna McHughGeneral Manager

8/10 - 좋아요

Bridget

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, this was a very nice stay. Appreciated the fact the parking was secure and free as opposed to some of the other nearby hotels. Quite an easy drive from the hotel to downtown Charleston. The only drawback was the room could’ve used a little maintenance. Some of the wallpaper was peeling and there was paint splatter on what appeared to be new tile in the bathroom. But I guess that’s what you get when you get a pet friendly room. Just grateful that we could bring our four-legged family with us.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Bridget, We're delighted you had a pleasant stay at Hilton Garden Inn Charleston Waterfront/Downtown. Your appreciation of our secure, free parking and ease of travel to downtown Charleston is lovely. We value your understanding about the maintenance, and we're grateful to have hosted you and your four-legged family. We look forward to welcoming you back soon!Sincerely, Donna McHughGeneral Manager

10/10 - 훌륭해요

Michael

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear Michael, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your excellent rating is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Rebecca, Thank you for your fabulous rating and for letting us know your stay at Hilton Garden Inn Charleston Waterfront/Downtown was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely, Traci Simmons Task Force General Manager

6/10 - 괜찮아요

Bettina

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The staff was nice the room was clean , no special area for dogs . Was charged cleaning fee of 75$ for each of my dogs and had to.pay for breakfast . I will most certainly nevver stay there again
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Bettina, Thank you for sharing your experience. We appreciate your positive comments about our staff and room cleanliness. We understand your concerns regarding the dog policy and fees. We apologize for any inconvenience caused. If there's anything else you'd like to share or discuss further, please feel free to reach out. We understand your concerns and hope to have the opportunity to regain your trust in the future. Thank you for sharing your thoughts.Sincerely, Traci Simmons Task Force General Manager

6/10 - 괜찮아요

Roy and Carol

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room 233 was outdated and no view
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Roy and Carol, We appreciate your feedback regarding your recent stay at our hotel. We regret that the room did not meet your expectations and apologize for any inconvenience caused. Guest satisfaction is our priority, and we will share your comments with our team to explore opportunities for improvement. We value your insights as they guide us in providing a better experience for our guests. If your travels bring you back to the area, we hope to have another opportunity to better serve you. Thank you for sharing your thoughts.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear james, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and based on your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Charleston Waterfront/Downtown, and we look forward to welcoming you again soon.Sincerely, Traci Simmons Task Force General Manager

4/10 - 별로예요

John

좋아요: 청결 상태, 직원 및 서비스
A hotel at this price should not be charging guests for internet service. I would not go back.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear John, We appreciate your feedback and understand your concern about internet charges. We regret any inconvenience caused during your stay. Guest feedback is valuable to us, and we'll take your comments into consideration as we continually work to enhance our services. We apologize for falling short of your expectations, and we hope you will reconsider giving us another opportunity to provide a more satisfactory experience in the future. Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Raven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is super friendly and accommodating. There were some guests in front of me that had gave them a good run for their money with unusually demanding requests and theu handled.it spectacularly. The hotel is in a good location. Close to downtown but within a quick uber ride away. The free parking garage is amazing. The hotel is clean, well-appointed and restaurant is good for breakfast and dinner. I would definitely stay here again when visiting Charleston
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Raven, We are delighted you chose to stay with us at the Hilton Garden Inn Charleston Waterfront/Downtown. We appreciate your wonderful comments about our location, well-maintained accommodations, and the many amenities we offer. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we look forward to welcoming you soon the next time you are in the area. Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Alison, We are pleased to receive your generous rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely, Traci Simmons Task Force General Manager

8/10 - 좋아요

Anastasia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff is amazing. However, the property is quite old and not very well maintained. It was not terrible but I wouldn’t stay there again
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Anastasia, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and appreciate you highlighting our service. But we are also grateful to learn from detailed comments like yours; hence, we are disappointed knowing you had concerns with the property's overall upkeep. Please be assured we will review your comments with the team. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Sterling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent check in experience from Johnathan. Great property and awesome guest services
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Sterling, Thank you for your kind words! We are delighted you liked our excellent property and had a wonderful check-in experience. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. Thank you for appreciating Johnathan; we would love to share your compliments with him. We look forward to seeing you again soon at the Hilton Garden Inn Charleston Waterfront/Downtown.Sincerely, Traci Simmons Task Force General Manager

8/10 - 좋아요

Dianne Daley

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility and view was amazing! Beautiful view of the harbor! Some of the staff members were very accommodating, but a few were actually kind of dismissive! Overall, we had a good time.
답변 제공: General Manager 님, 2023년 11월 30일
Dear Dianne Daley, We're delighted you enjoyed the breathtaking views at Hilton Garden Inn Charleston Waterfront/Downtown and found some staff members accommodating. Your feedback is valuable, and we'll address your concerns to ensure a more consistent experience. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience soon!Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Aurora

가족 여행
Excellent location
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Aurora, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown, and we look forward to providing you with another exceptional stay.Sincerely, Traci Simmons Task Force General Manager

4/10 - 별로예요

Steven

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton garden
First room stains on floor and mattress second room refrigerator made so much noise couldn't sleep
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Steven, We are truly sorry for the inconvenience you faced during your stay. We strive to provide a comfortable experience, and it's disappointing to hear about the room conditions and noise disturbance. Your feedback is invaluable, and we'll address these issues immediately to ensure they don't recur. Please allow us another chance to offer you the seamless stay you deserve on your next visit. Your satisfaction is paramount to us.Sincerely, Traci Simmons Task Force General Manager

8/10 - 좋아요

Stephanie

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Stephanie, We appreciate your gracious rating about your stay at Hilton Garden Inn Charleston Waterfront/Downtown. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay
Nice hotel. Very clean and quiet. Good service, walking distance to King Street.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Dear Carolyn, We are thrilled to hear you enjoyed your stay at Hilton Garden Inn Charleston Waterfront/Downtown! It is wonderful to know you appreciate our clean and quiet accommodations and the convenient location. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit soon!Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Tracy

2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Tracy, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great View! Friendly Staff. Delicious food!
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Andrea, We are thrilled you had a fantastic experience at Hilton Garden Inn Charleston Waterfront/Downtown. We are pleased you enjoyed the great view, friendly staff, and delicious food during your stay. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Traci Simmons Task Force General Manager

10/10 - 훌륭해요

Doreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole experience was very nice
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Doreen, Thank you for taking the time to leave a review. We are delighted you had a very nice experience at Hilton Garden Inn Charleston Waterfront/Downtown. We hope to have the pleasure of hosting you again in the future for another enjoyable stay.Sincerely, Charles ReedGeneral Manager

8/10 - 좋아요

David

연인과의 여행
좋아요: 편의 시설/서비스
Nice facility, good location. Property is a bit weathered
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Dear David, We are glad you enjoyed our nice facility and appreciated our good location at Hilton Garden Inn Charleston Waterfront/Downtown. Your feedback is valuable to us, and we'll use it to continue improving our property. We hope you will stay with us again, allowing us to provide an even better experience in the future.Sincerely, Charles ReedGeneral Manager

8/10 - 좋아요

Tuanh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Tuanh, We appreciate your gracious rating about your stay at Hilton Garden Inn Charleston Waterfront/Downtown. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely, Charles ReedGeneral Manager

6/10 - 괜찮아요

Carol

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not worth the price
The location is the best thing this hotel has going for it - it's right on the waterfront and super close to downtown. Unfortunately they seem to have neglected this hotel and it is in need of a lot of upgrades and maintenance. For what we paid per night ($380), it's pretty beat up and probably not somewhere I will stay again.
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Dear Carol, Thank you for sharing your experience. We are grateful for your acknowledgment of our excellent and convenient location. We focus on providing our guests an exceptional experience, so we appreciate your comments. We have taken note of the property update concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to have another opportunity to see you soon. Sincerely, Charles ReedGeneral Manager

10/10 - 훌륭해요

Abbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Abbie, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Charleston Waterfront/Downtown. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Charleston; we hope to see you again soon.Sincerely, Charles ReedGeneral Manager

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay with excellent view of harbor
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 12일
Dear Susan, We're delighted you enjoyed a comfortable stay with an excellent harbor view at Hilton Garden Inn Charleston Waterfront/Downtown. It's our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another visit soon. Your satisfaction is our priority.Sincerely, Charles ReedGeneral Manager