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홀리데이 인 익스프레스 스위트 찰스턴, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 스위트 찰스턴, IHG 호텔
95 Rhl Blvd, Charleston, WV

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 282개 이용 후기 중 106개" "
평점 8 - 좋아요. 282개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 282개 이용 후기 중 45개" "
평점 4 - 별로예요. 282개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 282개 이용 후기 중 23개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Tricia 님, Columbus

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a really bad time for the hotel. They had damage due to a storm. Pool was down, weight room was down, they had limited parking becuse they had 20 shipment containers in their parking lot. Room was slightly dirty, no one cleaned inbetween nights and the body wash was empty. Wasnt pleased with this stay.
2024년 4월에 2박 숙박함

4/10 - 별로예요

J. Patrick

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
People should be told when they rent a place that it is a construction zone. It is terrible customer service when you like basic honesty.
2024년 4월에 1박 숙박함

8/10 - 좋아요

pamela

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

CATHY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
excellent remodeled room. only issue was water in the line and bedding smelling musty (left in washer too long).
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bonnie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Friendly Staff
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Vinson 님, Talpa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Vinson 님, Talpa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Tammy

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was some type of spill from the 1st floor lobby to the elevator and then to the ice machine on the 3rd floor. When reported to the staff, they waited for the cleaning crew (two days later) to clean it up. I couldn't go get ice because it was sticky and gross. I did not have a bath towel. When I asked the front desk, they were very fast and took it to my room but left it on the floor outside. I was gone for 9 hours at work.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lavora

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to my destination, convenient shopping and restaurants. Staff was courteous, good information feedback. QUIET AND SAFE!
2024년 2월에 2박 숙박함
답변 제공: Kera 님, 2024년 2월 18일
Thank you for all of your feedback, we appreciate all of your kind feedback and hope to see you again with your next stay.

10/10 - 훌륭해요

Kari

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was clean and comfortable. I would recommend
2023년 12월에 1박 숙박함
답변 제공: Kera 님, 2024년 2월 18일
Thank you for all of your feedback. We hope to see you again for your next stay.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Ok stay
The stay was ok. The room is a bit outdated and not the cleanest. The room did not have a hair dryer and there was only one trash can in the room. I believe they are remodeling due to the amount of trailer bins in the back. You cannot circle the parking lot. Overall ok.
2024년 1월에 1박 숙박함
답변 제공: Kera GM 님, 2024년 1월 14일
Thank you very much for your feedback, I have partnered with Housekeeping to ensure that these issures were corrected for the next stays. Yes, we are currently under a renovation, thank you for your understanding.

10/10 - 훌륭해요

Mary 님, Curtice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It seems the building is cared for. The staff was very pleasant and helpful. Two things. You have a large property here and I’m sure it gets filled often. But the space allocated to get a breakfast is ridiculously small. We had people standing trying to eat standing. One family loaded into their van. Maybe they were leaving. There is a conference room just adjacent. Perhaps making that into over flow. Number 2. And it is temporary but the storage containers on the property really take up the parking! I know that it will be temporary. So I’m not complaining. Just sharing insight to anyone who reads these.
2024년 1월에 1박 숙박함
답변 제공: Kera GM 님, 2024년 1월 14일
Thank you for your kind feedback. The meeting room is allowed for overflow from the Breakfast area, I am sorry that was not communicated while we had such a large crowd. Thank you for understanding the renovation containers in the parking lot.

2/10 - 너무 별로예요

David

2024년 1월에 1박 숙박함
답변 제공: Kera 님, 2024년 2월 18일
Thank you for all of your feedback.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a perfect, clean, and friendly environment for what we needed with out elderly mother.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stewart

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor pool was heated and relaxing. Breakfast was delicious (i had waffles). The room was clean and comfortable. Highly recommend and ill stay again.
2023년 12월에 1박 숙박함
답변 제공: Kera GM 님, 2024년 1월 2일
Thank you for this feedback, we strive to provide the perfect experience for our guests.

8/10 - 좋아요

James

2023년 11월에 1박 숙박함
답변 제공: Kera 님, 2024년 1월 5일
Thank you for all of your feedback, we strive to maintain a perfect guest experience for all of our guests.

8/10 - 좋아요

Nancy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kera 님, 2024년 1월 5일
Thank you for all of your feedback, we strive to maintain a perfect experience for all of our guests.

8/10 - 좋아요

Cathy L

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs updating
Hotel needs updated. Not enough room in the breakfast area for people to sit. Water in the room was not hot just warm. Water did not drain in the sink. Lots of little things that added up. No big issues.
2023년 11월에 1박 숙박함
답변 제공: Kera 님, 2024년 1월 5일
Thank you for all of your feedback and we have placed it into our remodel expectation for our guests, we hope you will think of us for your next stay to enjoy the new atmosphere after the renovation at our location.

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kera 님, 2024년 1월 5일
Thank you for the perfect feedback, we strive to maintain a perfect experience for all of our guests.

10/10 - 훌륭해요

Tera

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Bill

2023년 10월에 1박 숙박함

8/10 - 좋아요

Don 님, Clemmons

연인과의 여행
좋아요: 직원 및 서비스
Our room was nice and clean but it is an older property. The good news is , it's being renovated.

10/10 - 훌륭해요

Abigail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, very friendly staff!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Brian

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Amber

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

David

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jessi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Wendell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and it was in a convenient location to restaurants and ahopping centers
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

David

2023년 9월에 1박 숙박함

8/10 - 좋아요

Wanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Cathy L

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Stephen

가족 여행
별로예요: 숙박 시설 상태 및 시설
Poor quality
Our stay with you was very disappointing. The doors to our room were very hard to open, the drains in the shower and sink were very slow to drain water, there was no ice available unless we went down to the lobby, and no wi-fi unless we were in the lobby. We have always been pleased with our stays at a Holiday Inn Express facilities in the past, but this experience with you has given us cause to question our choice in the future. When I mentioned these items to the person at the counter, she said that a major renovation would be happening soon. I would sure hope so.
2023년 9월에 1박 숙박함
답변 제공: robin gm 님, 2023년 9월 6일
yes we are we bought this building in dec2022 and it was in poor shape remodel starts nov

6/10 - 괜찮아요

Charles

2023년 9월에 2박 숙박함

8/10 - 좋아요

Cathy L

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs renovations
Comfortable bedding, clean rooms and friendly staff. Needs renovations desperately. Fridge in room did not work and was not told it did not work so had to throw out what we had in the fridge. No WiFi in the room. Good breakfast however they was out of several breakfast items.
2023년 9월에 2박 숙박함
답변 제공: robin gm 님, 2023년 9월 6일
im so sorry it has been addressed and fixed

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: robin gm 님, 2023년 9월 6일
thank you

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a wonderful time, extended our stay with no issues. The bed was extremely comfortable!
2023년 8월에 1박 숙박함
답변 제공: robin gm 님, 2023년 9월 6일
thank you

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Place To Stay! Room Was Very Clean, Beds Soft And Cozy, Staff Was Absolutely On Point With Fantastic Customer Service And Best Of All Everyone Was Accepting/Nondiscriminatory Of Me Being Transfeminine And They Made Me Feel Right At Home.
2023년 8월에 1박 숙박함
답변 제공: rg 님, 2023년 9월 1일
awww thank you so much we love each and everyone of our guests

6/10 - 괜찮아요

Douglas

가족 여행
좋아요: 편의 시설/서비스
Continental breakfast was excellent, a few things I was disappointed in the bathroom sink didn’t drain properly. The vent in the bathroom did not work when I told the lady at the front desk she said they all were not working. I also inquired about the laundry mat and which was one thing I wanted to use and they said it was out of order.
2023년 8월에 5박 숙박함
답변 제공: rg 님, 2023년 9월 1일
sorry we did take care of the drain and we are getting ready for rehab so new laundry area in about 6 months

2/10 - 너무 별로예요

Ross

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst holiday inn express ever!
Absolutely awful! It was obvious the staff were not happy to be there. There were no trolleys to help with luggage, the bed had collapsed on one side, the bathroom was patched with cement and the ceiling was mouldy, there was a big random metal box in the corner of the room covering cables or something. The fire exit to the stair well didn’t even close. There was a small sign saying that the Wi-Fi only worked via a hotspot in reception. There was no fruit juice at breakfast as the machine was out of order and when asked, we were told they couldn’t put any juice on a jug to serve it. There was a sign for pancakes but no machine. The staff sat at a table and watched everyone eat in between topping up the food, while one guest had to use the reception desk as a table to eat!!! The pool wasn’t open until 10am so we couldn’t swim before checkout with the kids. It was the worst hotel we have ever stayed in! We stayed in at least 3 other holiday inn express’s whilst touring the USA over the last 2 weeks and all the others were pretty much perfect. This one needs a lot of help!
2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 8월 8일
1st the juice machine had a electrical issue and the new one is on order the wifi is being fixed it a process and 3rd we dont do pancakes anymore.. this was over a month ago because we had the pancake machine gone for that long pool states from 10am to 10pm on signs posted on pool door.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fast check in. Only downside is Wi-Fi not available
2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 8월 8일
thank you

8/10 - 좋아요

Belinda

2023년 7월에 1박 숙박함
답변 제공: rg 님, 2023년 9월 1일
thank you so much

4/10 - 별로예요

Kathryn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived after a long day of driving, we wanted to go to our room and make arrangements for our next day and night of travel. Unfortunately, the Internet Wi-Fi was not available in the rooms. We would’ve had to go to the lobby and sit there, which we did not feel like doing at 9:30 at night, it was a pain not having that service. The staff was very nice especially the desk manager. She was there the night we got in and there first thing in the morning. Kudos to her for showing up for work when others don’t. The place is very dated, and the room had a funny smell to it. It needs extreme updating. Would not recommend.
2023년 7월에 1박 숙박함
답변 제공: robin gm 님, 2023년 7월 28일
yes we are being remodeled in nov so that will be alot better and wifi is now being taken care of and thank you for the kindness please come back and see us when we are done with remodel

6/10 - 괜찮아요

DUANE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Most of staff were pleasant and helpful with the exception of the dayshift clerk/mgr. Our room wasn't cleaned for 6 days we complained to night shift and he gave us clean towels/washclothes. On day 6 complained to morning clerk and she told us was supposed to be cleaned every 4 days and we were supposed to bring the dirty towels to the front desk to get clean ones. Told us it was on he paper in our room. I told her to show me on the paper where it said that! It didn't the paper said we were suppose to have a refresh every day. Beds made,towels replaced and trash removed. When we arrived the toilet was constantly running, i reported it to the front desk. Took 2 days for them to get to it after reporting it again. Door handle on main door didn't work properly. There wasn't a good selection for breakfast. There were a lot of knats in the breakfast area. The laundry room was out of order the whole time we were there. Internet was mostly non working. We left 2 nights early due to poor service but still charged for them. Would not recommend this hotel!
답변 제공: gm 님, 2023년 7월 18일
you booked through expedia they have to refund you cause it was prepaid we checked you out early so they was a credit they are the ones that has to refund you not Holiday inn. and yes we did refresh your room we dont give service every 4 days and not on weekends either im sorry for the miscommunication on that part.

4/10 - 별로예요

Anthony

2023년 7월에 2박 숙박함
답변 제공: robin gm 님, 2023년 7월 18일
sorry we didnt meet your standards

8/10 - 좋아요

Ron

2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 18일
thank you

10/10 - 훌륭해요

Belinda

2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 8월 8일
thank you

6/10 - 괜찮아요

Michael

아이를 동반한 가족 여행
This was an Ok place to stay. The only reason we stayed here was to take a daughter to the pool on our way home. Hours listed on website 8-11. We tried swimming at 730 pm it’s closed. And was told by night worker opened at 8am. Didn’t open til 10. Front desk was rude about it too in the morning. No one seemed like they wanted to help. Also when I asked for a bath stopper for our bath the lady said, looks like you’re Outta luck since your room doesn’t have it. Couldn’t even use the bathtub to give kids baths. The room was clean. the elevator felt like a death trap. Overall would not stay here again.
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 21일
well on the board and sign on the door reads 10am to 10pm when it storms outside we have to close pool down for safety precautions. and im pretty sure she didnt say that ill go back and watch and listen to the recordings. also to follow up on that.