책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

베스트 웨스턴 플러스 파인빌-샬럿 사우스 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 파인빌-샬럿 사우스
9825 Leitner Drive, Pineville, NC

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 408개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 147개" "
평점 4 - 별로예요. 1000개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 107개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 여행
전체적으로 청결도와 서비스 상태가 좋은편이라 생각 됩니다.
2021년 7월에 1박 숙박함

8/10 - 좋아요

Jeong min

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

Amanda

별로예요: 숙박 시설 상태 및 시설
My tub and sink was stopped up and couldn't even get no wash cloths I recommend a refund.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Bruce

가족 여행
별로예요: 숙박 시설 상태 및 시설
Basic. Could be nicer condition
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Our apologies if your accommodations were not excellent. We hope you will try us again so we can ensure you get the best accommodations.

2/10 - 너무 별로예요

Erik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found bed bugs Requesting a refund
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
We exterminate twice monthly and found no reports of your issue. If you would please contact management at the hotel so we can review and follow up with you.

4/10 - 별로예요

Kathleen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 11일
Thank you for your comments and concerns. We apologize for your experience. Our goal is to provide the best service and accommodations to every Guest. We hope you will try us again and give you that exceptional experience.

8/10 - 좋아요

Heitor

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

PRISCILLE

가족 여행
별로예요: 청결 상태
The was not clean at all
2024년 5월에 2박 숙박함

4/10 - 별로예요

Shirley

2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 3일
Thank you for your comments and concerns. We apologize for your experience. Our goal is to provide the best service and accommodations to every Guest. We hope you will try us again and give you that exceptional experience.

8/10 - 좋아요

Jamie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The bathroom floor unfortunately wasnt clean or appear to have been cleaned for quite some time, I ended up cleaning it myself with a washcloth. The bathroom ceiling was also disgusting. The front staff was very nice :)
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for the price. Clean and helpful staff. Believe everything they say about the slow elevator. It is very slow. Take the stairs if you can.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스
Average at best.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Our apologies if your stay was not the best. We hope you will try us again so we can give you the best service and accommodations.

6/10 - 괜찮아요

Bernard

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bien situé et propre; petit déjeuner très bien . Mais la chambre a l’extrémité au quatrième avec un ascenseur très lent ,cafetière défectueuse , Bon , rien de trop grave , rapport qualité prix acceptable .
2024년 4월에 1박 숙박함

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every one nice coffee way to strong elevator very slow stuff spilled all over elevator
2024년 4월에 1박 숙박함

8/10 - 좋아요

Salim

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Victoria

2024년 3월에 3박 숙박함

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Corbin 님, Charlotte

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
The runs are clean and affordable, the breakfast was enjoyable and the options surrounding made it worth it
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nalvis

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Robin

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a pleasant stay while passing thru North Carolina from Ontario, Canada. Hotel was clean, staff were pleasant and friendly and breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 6일
Thank you for your kind words! Were glad to hear your stay was pleasant! We hope you will use us again for your next destination vacation!

2/10 - 너무 별로예요

Alan

They don't clean while you stay. And the filters of the ac is nasty and it's just a dirty environment for the price.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
We do offer full cleaning after the third day. If you should need anything for the room, it is always available. We post this and state this at check in. The AC filters are cleaned after every check out in each room.

10/10 - 훌륭해요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
Customers service was great. My room was clean and the lobby was clean.
2024년 2월에 1박 숙박함
답변 제공: M 님, 2024년 3월 6일
Were very glad to hear you had a good stay! We hope you will use us again for your next destination vacation.

4/10 - 별로예요

Reid

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for your comments and concerns. Things do happen in hotels, and we try our best to resolve the things outside our control. We do post the sign and notify guests at check in to be proactive. The last thing we want is to not have an elevator closed. The elevator is awaiting a part and we ask for patience during this time. We apologize for your experience and will try to solve this situation quickly. Our goal is to provide the best service and accommodations to every Guest. We hope you will try us again and give you that exceptional experience.

6/10 - 괜찮아요

Manuel

출장 여행
별로예요: 청결 상태
Trying to stay positive.
I have stayed at this hotel multiple times and have had good stay and this was not one of them. First for being a non-smoking room it smelled like smoke even the smell wandering from other rooms and there was no towels in the restroom. When I went downstairs to the front desk they said,”They be slipping’ with the towels” I was only able to get a body towel and two wash clothes. secondly the rags in the photo were in the room up against the wall. But the final straw was the shower draining slowly that I had to remove the plug to find a water bottle cap and wades of hair stuck in the drain. I travel for my business and always look for the best deals and have stayed here close to a dozen times over the last six months as I frequent this area quick a bit. I was disappointed to say the least but will be hopeful for my next trip.
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

karen 님, charlotte

연인과의 여행
Elevator did not work. Musty smell in room
2024년 2월에 2박 숙박함

8/10 - 좋아요

Yana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean and close to shopping
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jose

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mackenzie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price and good breakfast.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Christine

가족 여행
별로예요: 직원 및 서비스
The room had almost everything we needed Two things one the lamps didn’t work so the room was somewhat dark They didn’t come pick up the trash daily and there never enough towels Always out of towels Last there were some shady characters staying there including hookers What with that
2024년 2월에 3박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how there were so many dining and grocery options within 2 miles of the property and there was a green loop across the street.
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Dominic

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 12일
Our apologies if your stay was not up to par. We strive to having excellent accommodations and service. We hope you will try us again.

6/10 - 괜찮아요

Kyle

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Karina 님, Chapel Hill

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We had a very bad experience with the hotel and staff. First of all, there was no one to check us in when we got there. There were other people waiting besides us to check in. We had to wait a long time until staff came to check us in. Then we were told that they no longer had double beds which is what we booked. We were told they would give us two King bed bedrooms instead but then another front desk worker came and said they couldn’t do that. Eventually, we were accommodated but after about an hour of going back and forth. The next day we went to breakfast at 7am and there was nothing available/ready, not even coffee. Very unprofessional staff and nothing what the website states.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Thank you for your comments and concerns. We apologize for your experience and will review/ solve each item quickly. Breakfast was delayed due to our Breakfast Attendant being in a serious car accident. We tried our best to have a replacement come in to help. Our goal is to provide the best service and accommodations to every Guest. Sometimes we have to help other guests in need or deal with situations out of control. In these situations, we try to solve them quickly and professional. We hope you will try us again and give you that exceptional experience.

2/10 - 너무 별로예요

Lennox

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Our apologies if you did not receive the best service and accommodations. We hope you will try us again so we can show you our superior service and accommodations.

2/10 - 너무 별로예요

jill

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
We apologize for your experience based on your score. Our goal is to provide the best service and accommodations to every Guest. We hope you will try us again and give you that exceptional experience.

4/10 - 별로예요

Gage

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not What Was Advertised
The pictures didn't reflect what the hotel and room actually looked like. You couldn't bill your room for the snacks and had to have cash or card. The laundry room was very poor. The room was muggy and there were bugs. The elevator was very sketchy. The atm machine didn't work. The shower was poor.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
The pictures posted are recent. We ask for payment for snacks in our lobby pantry because we keep room charged separate from incidentals. We did verify the atm is working.

2/10 - 너무 별로예요

tony

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Our apologies for not having hot water on your date of stay. In business and life, things happen out of our control. We strive to fix things as quickly as possible and hope for patience for this uncommon issue.

6/10 - 괜찮아요

Omilla

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was good for the couple nights we stayed. If it wasn’t for the roach I came across in the bathroom I wouldn’t hesitate about staying again. The towels also look like they could’ve been cleaned better.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Samantha

좋아요: 청결 상태
Defi
2024년 1월에 3박 숙박함
답변 제공: jesus 님, 2024년 1월 26일
huh?

4/10 - 별로예요

shurrel

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that the elevator was not working and when it did the door took 5 tries before it closed. Also one night and a whole day the hot water was not working. Then the Alarm went off 7:45am Sunday in the morning. The person next door to my room. Kept his TV on all day and night.
답변 제공: Manager 님, 2024년 1월 23일
Our apologies the elevator not working properly and not having hot water. Sometimes weather or things happen out of control, but we try our very best to fix circumstances that arise. We hope you will visit again so you will experience excellent accommodations.

2/10 - 너무 별로예요

Rob

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property didn’t have hot running water and wasn’t made aware
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Our apologies for not having hot water available on the day of your stay. Sometimes weather or things happen out of control, but we try our very best to fix circumstances that arise. We hope you will visit again so you will experience excellent accommodations.

6/10 - 괜찮아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Verify location, not near Charlotte convention ctr
The door on the elevator was damaged and tried to close 3 to 4 times each time we were in it until it finally closed. No hot water for approximately 24 hours. We had to switch rooms as we had no water in our bathroom due to another issue unrelated to the no hot water. Hotel was advertised to be close to Charlotte Convention center when it was actually 20-30 minutes away. We booked this based on it being close to convention center. Staff was helpful but location as disappointing and other issues piled on to our diappointment.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Darin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything good!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Inqunayacheny

8/10 - 좋아요

AUNA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
YELLING CHILD!
It was a good stay. There was a child yelling in the halls all night (from about 12:00a-5:00a). It woke me up a few times. There were signs of debris in the hallways. It was just a single night for me.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jelea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and clean. Check in was easy and swift and the breakfast was good! Would definitely come back.
2024년 1월에 2박 숙박함
답변 제공: matt 님, 2024년 1월 13일
Thank you for your kind words! And we are glad to hear you will use us again for your next destination vacation!