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컴포트 스위트 파인빌 - 발렌타인 지역 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 506개" "
평점 8 - 좋아요. 1000개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 95개" "
평점 4 - 별로예요. 1000개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 40개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Dong An

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
프론트 서비스가 미숙하여 시간이 매우 많이 걸림. 또한 룸에서 흡연 냄새로 교환시 대처가 늦어 불편
2022년 2월에 1박 숙박함
답변 제공: GM 님, 2022년 2월 7일
Thank you for giving us a review.

8/10 - 좋아요

GIHONG 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 숙박
객실공간이 넉넉하고 편안한 침구로 편안히 숙박을 하였습니다. 단, 에어컨의 소음이 거스리었습니다.

4/10 - 별로예요

Leah

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property definitely needs to be renovated in some ways. The bedside lamps are falling apart, the phone had nasty brown crud all over the keypad, and we tried out several rooms which all had distinct poor smells to them. I had what appeared to be dog hair on my bedsheets although it says it’s a pet free facility. When I went to the front desk to tell them they offered me another room, this one smelled like old cigarette smoke although it says it’s a smoke free facility. The next room we tried had a very foul smell, although I couldn’t pinpoint what it was, throughout the entire hallway which made me start gagging. The final room which we stayed in was decent, but still had a strong floral fragrance which I assume was an attempt to cover up something else. The ceiling by the elevator on one floor was leaking water and had visible mold. The hot water in the shower also had a sulfur smell which leads me to believe something is wrong with the hot water heater in the building. We were overall very disappointed with the conditions of the facility although the staff was kind and accommodated us.
2024년 4월에 2박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 22일
We appreciate you letting us know about the difficulties during your stay. We apologize for failing to meet your expectations and can only hope that you might give us another opportunity in the future.

10/10 - 훌륭해요

Felicia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 4월에 1박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 15일
Thank you for letting us know.Please visit again!

10/10 - 훌륭해요

Van

Great stay
2024년 4월에 3박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 11일
Great to hear...tell all of your friends!!!!

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 4월에 9박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 11일
We are so pleased that you enjoyed your visit.Thank you for letting us know.

10/10 - 훌륭해요

Wesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff
2024년 3월에 1박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 5일
Thank you for letting us know that you enjoyed your stay with us.We hope to see you again!

4/10 - 별로예요

Katrina

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The air conditioning didn’t work in one of the rooms. I had to clean the bathrooms myself and it really needs updating. I was disappointed.
2024년 4월에 1박 숙박함
답변 제공: Comfort Suites Staff 님, 2024년 4월 2일
Thank you for letting us know about your time with us. We do apologize for the inconveniences that you experienced and we will share it with the appropriate staff members.

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our bathroom vent was not working, but overall it’s was a clean and nice place to stay.
2024년 3월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 30일
Thank you for choosing Comfort Suites Pineville! Your feedback is invaluable. We're thrilled you found our establishment clean and pleasant. Regrettably, we apologize for the inconvenience with the bathroom vent. Rest assured, we're swiftly addressing this issue to uphold our commitment to your comfort. Your satisfaction is our priority. We look forward to welcoming you back soon for another delightful stay!

8/10 - 좋아요

Starr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pillows were my only “complaint”, otherwise was a good place to stay at a good price.
2024년 3월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 30일
Thank you for choosing Comfort Suites Pineville! Your feedback is truly appreciated. We're delighted you enjoyed your stay and we'll certainly address the pillow concern to enhance your comfort. Our motto is to provide unparalleled comfort, and your satisfaction is our utmost priority. Looking forward to welcoming you back soon!

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 30일
Thank you for choosing Comfort Suites Pineville! We truly appreciate your thoughtful feedback. Your satisfaction is our utmost priority, and we're thrilled to hear you had a comfortable stay. Rest assured, we're continuously improving to exceed your expectations. We look forward to welcoming you back soon!

8/10 - 좋아요

Hedayat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Microwave on the room was very old and did not work properly.
2024년 3월에 5박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 30일
Thank you for choosing Comfort Suites Pineville for your recent stay. We appreciate your feedback and regret any inconvenience caused by the microwave. Rest assured, we're upgrading to ensure optimal comfort. Your satisfaction is our priority as we strive to exceed expectations. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Sandra 님, West Chester

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed! We booked a king room but when we checked in were told there were none. She then said we could have an accessible room. I asked for the differences and she said only that the shower has no step. We got to the room and saw the mattress was on the floor!
2024년 3월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 19일
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience during your stay. Your feedback helps us improve. At Comfort Suites Pineville, we aim to provide utmost comfort. Rest assured, we'll address the issues mentioned and ensure a delightful experience for your next visit.

10/10 - 훌륭해요

Corbin 님, Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 14일
Thank you for gracing us with your generous 5/5 rating! We're delighted to hear about your delightful stay at Comfort Suites Pineville. Your kind words resonate deeply with our commitment to providing unparalleled comfort and hospitality. Your satisfaction is our ultimate goal, and we genuinely appreciate your feedback. Rest assured, we'll continue to strive for excellence and ensure every aspect of your next visit exceeds your expectations.

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 4박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 11일
Thank you for the stellar review! Your kind words brightened our day. We're thrilled you found Comfort Suites Pineville to be a great place. Your comfort is our top priority, and we're delighted we hit the mark. We look forward to welcoming you back soon for another exceptional stay.

10/10 - 훌륭해요

John Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What was especially appreciated was the service by those at the front desk.
2024년 3월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 11일
Thank you for sharing your glowing review! Your kind words about our front desk service warmed our hearts. It's delightful to hear that our team contributed to your memorable experience. At Comfort Suites Pineville, we live by the motto of providing unparalleled comfort, and your satisfaction is our greatest achievement. We appreciate your acknowledgment and are thrilled to have had the pleasure of hosting you. Looking forward to welcoming you back for another outstanding stay!

10/10 - 훌륭해요

Zander

2024년 3월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 5일
We're delighted you enjoyed your stay at Comfort Suites Pineville. Your comfort is our passion, and we're thrilled to have exceeded your expectations. We apologize if any aspect fell short during your visit. Rest assured, we've noted your feedback and are dedicated to continuous improvement. Your satisfaction is our priority. Looking forward to welcoming you back for another delightful experience.

8/10 - 좋아요

Sanchez

2024년 3월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 3월 30일
Thank you for choosing Comfort Suites Pineville! We appreciate your kind words and are thrilled to hear you had a pleasant stay with us. Your feedback helps us improve. Our team aims to provide comfort and exceptional service to all our guests. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone at the front desk was so nice.. The breakfast is just ok. The room was very clean and the beds were very comfortable. I would stay there again
2024년 2월에 4박 숙박함
답변 제공: HMV Properties group 님, 2024년 2월 17일
Thank you for choosing Comfort Suites Pineville! Delighted to hear our front desk team made your stay special. We appreciate your feedback on breakfast and assure you we're cooking up some delightful changes. Thrilled you found the room clean and the beds comfy! Your comfort is our mission, and we hope to welcome you back for another cozy stay.

10/10 - 훌륭해요

mary patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
at check in agent very friendly n helpful
2024년 2월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 2월 7일
We're thrilled you chose Comfort Suites Pineville for your recent stay. Our team is elated to hear your check-in experience was top-notch. We're here to ensure your every moment with us is as delightful as the first. We appreciate your feedback and look forward to welcoming you back for another stellar experience.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service!
2024년 1월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 31일
Thank you for your delightful review! We're thrilled to hear you experienced great customer service during your stay at Comfort Suites Pineville. If there's anything we can improve or enhance for your next visit, please let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Alberta

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent rooms. The breakfast was really good. We were close to the place we needed to be for the trip. Front desk staff was very nice.
2024년 1월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 31일
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear you enjoyed our decent rooms and scrumptious breakfast. Our team at Comfort Suites Pineville aims to provide top-notch service, and it warms our hearts to know our front desk staff left a positive impression. Your satisfaction is our priority, and we're committed to continuously enhancing your stay. We appreciate your feedback and look forward to welcoming you back soon.

4/10 - 별로예요

Tracey

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We reserved two rooms The first room smelled strong of smoke. In the other room there were no linens or remote for the tv were in the room at check in. Room was left unlocked, perhaps by cleaning service that failed to return with linens. The cleaning staff also fails to clean the entire bathroom between guests. The bath counter was grungy in all corners with dust and dirt. Definitely not worthy of the money paid.
2024년 1월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 31일
Thank you for sharing your experience at Comfort Suites Pineville. We sincerely apologize for the inconvenience you faced during your stay. We're truly sorry the first room smelled of smoke and the second lacked linens and a TV remote. Our housekeeping team is addressing these oversights. Your feedback on bathroom cleanliness is valuable, and we'll ensure a thorough inspection for future guests. Rest assured, your concerns are being taken seriously, and corrective measures are in place. We'd love the opportunity to make amends. Please allow us to welcome you back for a truly delightful stay.

10/10 - 훌륭해요

Steven

2024년 1월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 2월 17일
Thank you for your delightful review! We're thrilled you experienced Comfort Suites Pineville's comfort firsthand. Your happiness is our motive! We hope to welcome you back for another cozy escape.

10/10 - 훌륭해요

Marissa

2024년 1월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 20일
We're overjoyed by your glowing review! We're thrilled to have exceeded your expectations at Comfort Suites Pineville by Radisson. Your comfort is our top priority, and we're honored to have been a part of your journey. We look forward to welcoming you back for more delightful moments.

2/10 - 너무 별로예요

TANYA

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Police present late at night to evict a boisterous family. Very loud and rude. Staff should have moved them to the lobby for discussion. Not very clean in my opinion. Needs to be renovated. We were there from Friday to Sunday, the same cigarette butt stayed on the floor in the hallway the entire time in a non smoking hotel. Also a bag was placed over the smoke detector in our room. Staff wasn’t concerned about it at all. I do not recommend this hotel. At all.
2024년 1월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 13일
Thank you for sharing your experience at Comfort Suites Pineville. We appreciate your valuable feedback and we regret falling short during your stay. Rest assured, we're addressing the noise issue and enhancing our cleanliness protocols. We're truly sorry about the oversight with the cigarette & smoke concern in your room. We're committed to creating a comfortable environment and your insights guide us. Please allow us another chance to exceed your expectations.

10/10 - 훌륭해요

David

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 6일
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear your overall experience was perfect. Your feedback is invaluable, and we appreciate your gracious understanding. Our commitment to your comfort is unwavering, and we're determined to make every stay exceptional. Looking forward to welcoming you back for another delightful experience.

8/10 - 좋아요

Erin

2023년 12월에 2박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 2일
Thank you for choosing Comfort Suites Pineville, and for sharing your valuable feedback. We're thrilled to hear you enjoyed your stay, and we appreciate your generous rating! At Comfort Suites Pineville, our motto is to provide a haven of comfort, and your feedback guides us in perfecting that experience. We're genuinely grateful for your suggestions and look forward to welcoming you back for an even more delightful stay.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not worth the rating
The receptionist at the night of arrival was rude and wasn't able to provide any help on sites to visit next day when asked. The room and carpet were old. Also visible wear & tear was evident, there was blood stains on the bed sheets also.
2023년 12월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 2일
Thank you for choosing Comfort Suites Pineville! We appreciate your feedback and apologize for any inconvenience during your stay. We're sorry to hear about the reception experience; we've addressed this with our team. Our rooms are due for a refresh, and we're excited to announce upcoming renovations. Rest assured, your comments are invaluable. We're here to ensure your next stay is exceptional. Your comfort is our top priority!

10/10 - 훌륭해요

GELAREH

2023년 12월에 1박 숙박함
답변 제공: HMV Properties group 님, 2024년 1월 2일
Thank you for choosing Comfort Suites Pineville and taking the time to share your positive experience, rating us 5/5! Your appreciation warms our hearts. We're committed to improving and ensuring your next stay surpasses all expectations. Your satisfaction is our priority, and we appreciate your candor. We hope to welcome you back soon for an even more delightful experience.

10/10 - 훌륭해요

Lorie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 27일
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear your stay was an experience. Our goal is to ensure every guest enjoys unparalleled comfort, and we're committed to addressing your concerns. Your comfort is our priority, and we're here to make things right. We value your patronage and hope to welcome you back for an even better experience.

8/10 - 좋아요

Jean

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Still the best in pineville!!!
Everything was perfect as usual except for a empty kleenex box in the bathroom. And no hot breskfasrmt item on the day we checked out. Apparently the girl who was suupossed to do it never showed. Still is my favirite pkace iyt of the other 7 or so places around that area.
2023년 12월에 2박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 27일
Thank you for your delightful feedback! We're thrilled Comfort Suites Pineville is your top pick among the local gems. Our sincerest apologies for the tissue mishap and breakfast blip—we're investigating the sunrise no-show. Your loyalty means the world; rest assured, we're on it to maintain our perfect record. Your comfort is our top priority, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Eldora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two thumbs up
Always excellent customer service. Front desk personnel was wonderful and efficient. Clean, quiet and comfortable.
2023년 12월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 25일
Thank you for choosing Comfort Suites Pineville! We're delighted you enjoyed our excellent customer service and efficient front desk team. Your kind words light up our day! We appreciate your insight into a quiet and clean stay, and we're addressing any areas needing improvement. Your feedback helps us grow and enhance our guest experience. We look forward to welcoming you back soon for another delightful stay. Until then, safe travels!

10/10 - 훌륭해요

Cornelius

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surely recommendable
Spacious for the price, clean and quiet, good service, nice breakfast area, the last morning when we wanted to leave early breakfast was a few minutes
2023년 12월에 2박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 22일
Thank you for choosing Comfort Suites Pineville Area! We're thrilled you found our rooms spacious and enjoyed the tranquility. Our team is overjoyed to hear your praises for our cleanliness, service, and the charm of our breakfast area. However, we apologize sincerely for any delay in breakfast during your early departure. Your comfort is our priority, and we appreciate your valuable feedback. We look forward to welcoming you back for an even more splendid stay!

10/10 - 훌륭해요

Erick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 5일
Thank you for taking the time to share your experience with us! We're thrilled to hear your positive feedback and that you enjoyed your stay at Comfort Suites Pineville - Ballantyne Area. We look forward to welcoming you back soon for another delightful stay. If there's anything specific you'd like us to prioritize for your next visit, please don't hesitate to let us know.

10/10 - 훌륭해요

Douglas 님, Beach Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice, just wish they offered accessible rooms.
2023년 11월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 5일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area and taking the time to share your valuable feedback. We're delighted to hear that you enjoyed your stay, and we appreciate your positive comments. Regarding accessible rooms, we appreciate your suggestion and are actively working on enhancing our offerings to better accommodate all our guests. Your feedback is invaluable, and we're committed to continual improvement. We hope to welcome you back soon for an even more delightful experience.

8/10 - 좋아요

Claudine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant staff, clean room, we felt safe even though it was right next to the highway.
2023년 11월에 2박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 28일
Thank you for sharing your recent experience at Comfort Suites Pineville. We appreciate your kind words about our pleasant staff and clean rooms. Your safety is our top priority, and we're glad you felt secure during your stay, even though we're conveniently located near the highway. We strive to create an atmosphere where you can relax and unwind. We hope that you will give us another chance to show you the true Comfort Suites Pineville - Ballantyne Area experience.

10/10 - 훌륭해요

Michael

2023년 11월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 18일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area! We're delighted you enjoyed your stay. Your generous rating warms our hearts, and we're thrilled to have exceeded your expectations. At Comfort Suites, we believe in creating memorable stays, and we appreciate your insights to help us achieve that. Your comfort is our top priority, and we can't wait to welcome you back for an even more remarkable stay.

6/10 - 괜찮아요

Matthew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 10박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 18일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area, and for taking the time to share your thoughts. We appreciate your positive feedback and are delighted to have hosted you. However, we regret to learn that we fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable, and we are committed to addressing the areas you mentioned to enhance our service. We hope you'll give us another chance to exceed your expectations.

6/10 - 괜찮아요

Joseph

별로예요: 청결 상태, 객실의 편안함
Disappointing
There was a roach in the hallway, tape holding the corner guards in place in the hallway and very small pillows in the bed
2023년 11월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 18일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area. We sincerely appreciate your valuable feedback. Regarding the concerns you raised, please accept our sincere apologies for the unexpected roach sighting and hallway maintenance issues, We understand the importance of a good night's sleep, and we're sorry to hear about the small pillows. We're working to enhance our bedding options to ensure a more comfortable experience for our guests, ensuring a pest-free environment and repairing any maintenance issues promptly. Your feedback is invaluable, and we are committed to continuously improving our services. Please allow us the opportunity to make it right on your next visit.

10/10 - 훌륭해요

Paul

2023년 11월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 12월 5일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area, and for taking the time to share your experience. We are thrilled to hear that your stay was rated a perfect 5/5! Your satisfaction is our utmost priority. We hope to welcome you back soon for an even more delightful experience. If there's anything else we can do to make your next stay exceptional, please don't hesitate to reach out.

10/10 - 훌륭해요

Kami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay.
Staff were friendly. Breakfast was great. Location was great. Room was a little close to the lobby and became noisy at one point in the night. Otherwise great stay. Would stay again.
2023년 11월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 6일
Thank you for choosing Comfort Suites Pineville and sharing your valuable feedback. We're thrilled to hear you found our staff friendly and enjoyed our great breakfast. We apologize for the noise issue near your room. Please accept our heartfelt sorry for any inconvenience. Next time, we'll ensure a quieter spot for you. At Comfort Suites Pineville, our motto is to provide comfort, and your review helps us improve. We look forward to welcoming you back for an even better experience.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located for Ballentyne Area
2023년 11월에 4박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 6일
Thank you for choosing Comfort Suites Pineville for your recent stay. We greatly appreciate your perfect rating! While we're delighted you enjoyed your stay, we're here to make every aspect perfect. If you have any suggestions or concerns in the future, please feel free to share.We look forward to welcoming you back and ensuring your next stay is nothing less than exceptional.

6/10 - 괜찮아요

Greg

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Management worked with me and I appreciate that. But the 2nd floor rooms are dated and not kept up. Management says they are being refurbished. Great. But then don't put up guests / families in the lower-quality rooms. The room had a stained / old pullout mattress, a very uncomfortable bed box spring mattress, and very unclean kitchen area. Needs thorough updating.
2023년 10월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 1일
Thank you for sharing your experience at Comfort Suites Pineville. We genuinely appreciate your patience and understanding. First and foremost, please accept our heartfelt apologies for the inconveniences you encountered during your stay. We're excited to inform you that our second-floor rooms are undergoing a delightful transformation. We can't wait for you to experience the results of our refurbishments on your next visit. Your concerns about the room's condition have been noted, and we're committed to addressing them promptly. Rest assured, we will make sure no guest experiences what you did. Our motto is to provide the utmost comfort, and your feedback helps us achieve just that. We hope to welcome you back soon to experience the improvements firsthand.

10/10 - 훌륭해요

marcos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 1일
Thank you for choosing Comfort Suites Pineville and for your wonderful rating. our feedback brightened our day, and we're thrilled to know you had a comfortable stay. Rest assured, we're committed to making every guest's experience exceptional. Our motto is to provide the utmost comfort, and your feedback motivates us to reach new heights. Please be assured that we're constantly working to enhance your experience, and we hope to welcome you back soon to exceed your expectations.

10/10 - 훌륭해요

Stephanie

좋아요: 숙박 시설 상태 및 시설
We’ve stayed at this location before. It’s great
2023년 10월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 1일
Thank you for choosing Comfort Suites Pineville once again, it's always a pleasure to welcome back valued guests like you. We do apologize for any shortcomings during your stay. Your feedback is invaluable, and we'll use it to continuously improve our services. Your satisfaction is our top priority. We look forward to having the pleasure of hosting you again soon, ensuring a stay that's as great as your loyalty.

4/10 - 별로예요

Kara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were pilling, thin. Top blanket had stain on it. Water faucet leaked in bathroom. I reserved a room for 5. No extra shhets or blankets in room. Phone in room had no service. When I called the front desk about linens, I had to go pick them up. And let's no forget about the blood stain on the ceiling in the bathroom. I will never rent anothr comfort suites again.
2023년 10월에 1박 숙박함
답변 제공: HMV Properties group 님, 2023년 11월 1일
Thank you for sharing your experience with us. We sincerely appreciate your feedback as it helps us strive for perfection. We're truly sorry to hear about your recent experience. Please accept our apologies for the inconvenience you encountered with the sheets, blanket, and bathroom faucet. Regarding the phone service, We assure you that our technical team is already on the case, ensuring that all our communication systems are flawless. Your experience with the front desk has been taken seriously, and we are reinforcing our training to provide seamless service to our guests. The 'blood stain' on the ceiling has caught our attention, and we're addressing it immediately to maintain the highest standards of cleanliness. Your satisfaction means the world to us, and we are committed to making your future stays truly exceptional.

2/10 - 너무 별로예요

Casperrina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Huge roach problem
2023년 10월에 4박 숙박함
답변 제공: HMV Properties group 님, 2023년 10월 25일
Thank you for choosing Comfort Suites Pineville for your recent stay. We greatly appreciate your feedback, and we genuinely care about your experience. However, we're genuinely sorry to hear about the roach issue you encountered. Please accept our sincerest apologies for any discomfort this may have caused. We take these matters seriously and have already taken immediate action to address it. Your feedback is invaluable as it helps us refine our services and live up to our motto of providing unmatched comfort.

6/10 - 괜찮아요

Tiffany

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty room, guest service very nice.
The first night we arrived to our room the heat was not working, so the guest service moved us, he was very nice and polite about it. Got to the new room and there was roaches everywhere in behind the refrigerator, so n the cabinets and shelves n the bathroom. I asked the front desk for some spray because it was bad, immediately after I spray the roaches was coming out so bad. The toilet was backed up we had to go asked for a plugger at the front desk. I don’t sleep well because the roaches and I have small children with me. Glad to be out of there, I really need to be refunded. I only took a couple of pictures. The rooms are nasty and need to be clean, the housekeepers didn’t clean our room even when asked too, tub was nasty thank God I brought me own cleaning supplies.
2023년 10월에 3박 숙박함
답변 제공: HMV Properties group 님, 2023년 10월 25일
Thank you for your detailed feedback. We truly value your insights and deeply apologize for the inconveniences you encountered during your stay at Comfort Suites Pineville. We understand how crucial cleanliness is, especially when young ones are involved. Rest assured, we are enhancing our housekeeping procedures and pest control measures. Your feedback has been a catalyst for positive change. We are genuinely sorry for falling short of your expectations, and we appreciate your constructive criticism. We understand the importance of a peaceful night's sleep and will take every step necessary to make your next stay enjoyable. We'd like to make things right for you, and we hope you'll give us another chance to exceed your expectations.

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, fair pricing, and full healthy breakfast. Overall excellent value.
2023년 10월에 4박 숙박함
답변 제공: HMV Properties group 님, 2023년 10월 21일
Thank you for choosing Comfort Suites Pineville - Ballantyne Area! We're delighted you had a fantastic experience. We appreciate your kind words about our staff and are delighted to hear that you found our pricing fair and enjoyed our full healthy breakfast. Providing excellent value is our utmost priority. Your happiness is our ultimate goal, and we're committed to exceeding your expectations on your next visit. Once again, thank you for your valuable feedback. e eagerly look forward to welcoming you back soon. Safe travels!