I am writing this message to offer my sincerest apologies for the terrible hotel stay you experienced during your recent visit. It deeply saddens me to hear about the inconvenience and distress caused by the incidents you have described. This is an entirely unacceptable situation, and I assure you that we take it very seriously. I understand how alarming this must have been for you, and I apologize for the lack of prompt action taken to address the issue and to ensure your safety and peace of mind. Please know that we genuinely value your feedback and take all the issues you have raised seriously. We are committed to improving our services and ensuring that incidents like these never happen again. Your experience does not align with the high standards we strive to maintain and uphold.Once again, I am truly sorry for the inconveniences and discomfort you endured. We appreciate your understanding and hope that you will give us the opportunity to make it right.Please feel free to reach out to me directly if you have any further concerns or if there is anything else we can do to rectify the situation. Your satisfaction is of the utmost importance to us.

Le escribo para ofrecerle mis más sinceras disculpas por la terrible estadía en el hotel que experimentó durante su reciente visita. Entiendo que usted enfrentó varios inconvenientes, incluyendo dificultades para localizar el hotel, la falta de desayuno y una conexión a Internet poco confiable.Tenga la seguridad de que tomamos en serio sus comentarios y le agradecemos que nos informe sobre estos asuntos. Su satisfacción es de suma importancia para nosotros y estamos comprometidos a realizar las mejoras necesarias para evitar problemas similares en el futuro.Gracias por informarnos sobre estos asuntos y espero tener el placer de darle la bienvenida nuevamente a nuestro hotel en el futuro.

Gracias por tomarse el tiempo para contarnos sobre su experiencia en Days Inn by Wyndham Mooresville Lake Norman. Siempre es un placer recibir comentarios positivos. Compartiré sus comentarios con nuestro equipo, quienes estoy seguro se sentirán alentados por sus comentarios. Aquí en Days Inn, nos esforzamos continuamente por superar sus expectativas.Gracias nuevamente por compartir su experiencia y esperamos poder servirle en el futuro.

Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Mooresville Lake Norman. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.