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홀리데이 인 익스프레스 개스토니아, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 개스토니아, IHG 호텔
1911 Broadcast St, Gastonia, NC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 729개 이용 후기 중 303개" "
평점 8 - 좋아요. 729개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 729개 이용 후기 중 103개" "
평점 4 - 별로예요. 729개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 729개 이용 후기 중 46개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near I-85
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Billy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 4월에 2박 숙박함

8/10 - 좋아요

Leslie 님, Buford

가족 여행
Hotel appears like a renovation was interrupted or not done well. Furniture looks good, bed was comfortable, bathroom clean, but then window shade was stained, old fashioned bathtub fixture had a rubber gasket to fill a gap between the wall and back of fixture, the baseboard made of carpet was gapping near the nicely functioning HVAC wall unit. Outside, parking lot needs repaving. So, not a bad place to stay, just the appearance is not quite that appealing.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Billy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel and the staff is very nice.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Stacey

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a double an something was wrong with the door. The keys weren't the issue. The door just would not open. Unfortunately, they had to move us to a KING which was an inconvenience because we had too many people for a King. I had to send my child over to one of my friends rooms that booked there as well. There was also ants in the air conditioner. I most likely wouldn't stay here again.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tamra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Broken clothes drawers in room. Ants every day in room. Room safe not useable due to exposed wires that get caught in door when closed. Staff is Uber friendly and nice.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

STELIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
IT WAS VERY CLEAN AND NICE RELAXING PEACEFUL
2024년 4월에 2박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean and price appropriate.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Johany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente 10/10
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

kishore

좋아요: 청결 상태
2024년 3월에 1박 숙박함

4/10 - 별로예요

Pamela

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I really didn't like much. It was inconvenient and difficult to find. It did appear to be freshly painted and the clerk at the desk said it was being renovated... well they have a long way to go. The room we had booked was small and oddly laid out so I didn't have much room to lay out suitcases but perhaps I should have paid more attention to description. However, we discovered the toilet was stopped up and since it was late there was no maintenance personnel to fix. The clerk offered a plunger, but sorry that's not my job. She did "clean" up the only other room available and put in fresh towels, made a bed. I give her credit for trying to be accommodating but she forgot to take the trash and food in the refrigerator. I soon learned why the room was available. First, the TV remote was not working (a minor issue) and I had to manually operate it but then I discovered that the carpet was wet in front of the air conditioner/heating unit and the window left open to help dry it (it was cold outside). The bracket holding the shampoo and conditioner in the bathroom was broken. The new clerk on the desk in the morning had no clue about what had happened the night before and made no indication that we could get some compensation for our trouble and/or some discount for the poor condition of the premises.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Zenovia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Sergio

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Cynthia

2024년 2월에 1박 숙박함

8/10 - 좋아요

Edward

Great staff!!
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great family tri[
Front desk staff was great. Made friends with us and the kids and were happy to see each other all weekend. Breakfast was good. Room was clean. Pool was warm. Everyone we interacted with was very helpful and friendly.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Merle B 님, Danielsville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little tricky getting to it but worth it. The staff was very pleasant and helpful.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

frederick 님, Newberry Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water pressure was low and the thermostat in our room didn't work.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Tim

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff smoking right beside the sign that says no smoking on property, 1 of the rooms I killed 2 bugs, the ceiling was chipping in both rooms with what looked like mildew, their were stains on the couches and chairs
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Shawn

가족 여행
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

ORIS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Thelma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was a short stay but a nice stay. I brought the new year in at a church service and didn’t want to travel back home late. Desk clerk was very nice and checked me in early.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV was too small and didn't have good channels.
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Samuel

가족 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived late-staff was friendly and easygoing. Dog was happy All good
2023년 12월에 1박 숙박함

4/10 - 별로예요

Claudia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had stayed at the same hotel chain in Outerbanks for Thanksgiving, and it was great, so without giving much thought, decided on choosing Holiday Inn Express. However, although it was Christmas Eve day, we arrived at almost 2 but were made to wait until 3 for the check in. I understand that’s the check in time but sometimes if they have the room they would just check us in. They gave us a room which was filthy, with both live and dead bugs in it, visible ones and a whole bunch. We took a picture and showed it at the front desk, they moved us to another room immediately. In the second room, the toilet paper was half way gone and the bathroom light barely lit. We told this to the receptionist because we couldn’t see a thing and we also needed more paper, they changed us to another room again. The last room had the same amount of toilet paper but at least had a better light. The staff was nice but didn’t do much other than move sus around to help. It wasn’t a nice experience. We were going to stay for three night but two were more than enough. Now we are waiting for the reimbursement of the third night, hopefully it will be done on the time promised.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Michele

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy
People above us so loud all night long
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience
The bed covers was very hard to get under so that I could get comfortable. And the blinds over the windows were very hard to close. Other than that everything else was great and the breakfast was at the top of the chart.
2023년 12월에 1박 숙박함

4/10 - 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs Renovation
Bad. Condition of property is poor, especially sink and tub plumbing. Tub not clean. No stopper in sink. Shower valve didn't hold a position, literally moving itself to a too hot setting repeatedly. Refrigerator froze solid everything we put in it, even though it didn't have a freezing compartment. Oddly, the breakfast was very good.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kyle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jeannine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In the middle of the action
We stayed in Gastonia because we were there to go to McAddenville for the lights - we were close enough (10 min) yet far away enough not to have to deal with the traffic - we stayed here because of the free breakfast, we figured we would spend more than $15 on breakfast anyway - the food was good - the hotel was very clean and the staff was very friendly - would most definitely stay here again
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Michael 님, Weirton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was very friendly. Hotel had been remodled but is still run down. Window in our room had a privacy shade but you couldn't close the outer drape to block out the lights. Very annoying if you like a dark room to sleep in. In my opinion it is not up to Holiday Inn standards that we usually have good luck with.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brian 님, Monroe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value. “Newish”, clean hotel. Spacious room, great desk, comfortable bed, quiet, satisfying hot breakfast. Stayed here a few times on business. Outstanding value and definitely several notches above nearby hotels for not much less money.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

STEVEN

2023년 11월에 1박 숙박함

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet in hallway needed vacuuming; was a bit noisy due to interstate noise. Nice breakfast. Spacious room, comfortable bedding. Recommend a dim light in the bathroom
2023년 11월에 1박 숙박함

4/10 - 별로예요

Darlene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs in room. Moved to new room. Bugs in that room. Had to nice to a THIRD room….not good.
2023년 11월에 1박 숙박함
답변 제공: Ms.T 님, 2023년 11월 21일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 - 괜찮아요

Daisy

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jerry

The room had bugs in it
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

가족 여행
It was ok
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel is okay, but the drywall under the window could definitely be replaced, the shower could use an update, and the trash outside could be cleaned up. Overall though minus the other guests, my stay was okay. The staff was fantastic, friendly, and accommodating.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Robbin

2023년 10월에 1박 숙박함

8/10 - 좋아요

Bradley 님, Holly Springs

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Bed was hard and uncomfortable
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lorenzo Javier

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Halfway good
Housekeeping was good one day and bad the next Front desk people not so friendly
2023년 10월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Remote didn’t work tv. Shower was difficult to control temperature and no hairdryer as described. Breakfast service was fine except the food was subpar and they were out of forks
2023년 10월에 1박 숙박함

4/10 - 별로예요

Adrienne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Expect better from Holiday Inn
Not the quality I expect from a Holiday Inn Express. Staff was friendly, but that's the only positive. The entire hotel was shabby. It needs a complete remodel. I would have expected Holiday Inn to require minimum standards of upkeep from franchisees. There was water damage below the window, above the air conditioner unit. (That worked well.) The carpets throughout the hotel were old and dingy with ground in dirt. The toilet required multiple flushes and leaked. The shower head sprayed in all directions and the shower floor was also dingy.
2023년 10월에 1박 숙박함

8/10 - 좋아요

david

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

8/10 - 좋아요

Elizabeth

연인과의 여행
별로예요: 청결 상태
Location was great for what i needed. Service was average, when i needed something i was able to get it. However they couldn't be bothered to make fresh coffee or even service the room. I ended up using the dnd and just got my own towels each night. Carpet could use a good scrubbing and lots of stains on bedding, though you could tell it had been washed so that's good. Only time i was greeted was by the night clerks, no one else said hello or even offered a smile. For me traveling is not just about a bed but about the experience and i just felt like it was lacking.
2023년 10월에 4박 숙박함

6/10 - 괜찮아요

Savannah

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, but ugh
The room was quite clean except for a disturbing ring of a black substance on the tub drain.
2023년 10월에 1박 숙박함