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예약 가능 여부 확인

홀리데이 인 익스프레스 호텔 & 스위트 샬롯 애로우드, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 샬롯 애로우드, IHG 호텔
805 W Arrowood Rd, Charlotte, NC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 620개 이용 후기 중 352개" "
평점 8 - 좋아요. 620개 이용 후기 중 170개" "
평점 6 - 괜찮아요. 620개 이용 후기 중 50개" "
평점 4 - 별로예요. 620개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 620개 이용 후기 중 25개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Shannon 님, Hendersonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!!
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Latavia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping and hotel staff made accusations of smoking in the hotel room when this in fact is a bold face Lie!! The room was rented and occupied for business and all parties are non smoking guest. For our names and characters to be slandered was completely uncalled for. If you frequent this establishment be aware they will look through your trash and make false accusations. I will never book with this establishment again!!
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Megan

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was friendly . Check in was great . Breakfast tasty . It would be helpful to have staff at the desk during checkout time . There is only one elevator .
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Johnny

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches in the room, when I informed the staff they responded with OMG then continue to check me out…
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Marijke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Delightful front desk staff and comfortable beds.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very nice. Staff friendly. Breakfast no so good.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed at this property and thoroughly enjoyed my stay. It was clean, quiet and they provided breakfast Bed was SUPER comfortable. Will definitely stay again when in the area.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Hi,Thank so much for staying with us. It was a pleasure to have you as our guest! Hope to see you again soon!Sincerely,G. Bell

10/10 - 훌륭해요

josefa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great continental breakfast Room super clean
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Dear Josefa,Thank you for taking the time to comment on your stay with us. It was our pleasure! See you again soon!Sincerely, G.Bell

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Dear Don,Thank you for taking the time out to comment on your stay with us! Best regards,G.Bell

8/10 - 좋아요

Carl M

연인과의 여행
There was a good number of people checking in at the same time. The desk manager was prepared and efficient.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 14일
Dear Carl,Thank you for taking the time to share your experience here at our property. We are please to hear you've enjoyed your stay here at The Holiday Inn Express (Arrowood). We look forward to seeing you again in the near future !Best Regards,Gloria B.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and simple, just what we needed after being at carowinds
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Dear Nicole,Thank you for taking the time to write a review about your recent visit. We are pleased to hear you've enjoyed your stay here at the Holiday Inn Express (Arrowood). We welcome you back for another memorable visit. We hope to see you again sometime soon!Best Regards, Gloria B.

4/10 - 별로예요

Pamela 님, Savannah

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
There was no security on Sunday which resulted in my suv being broken into and major damage was done to our door. And no cambras around the property , on two out front of the entrance. Also, prior to sceduling our stay, we weren't told there will be a $100..00 desposit fee which was required and taken from my account instead of just the fee for the stay. I will never stay here again. It is very unsafe!!! The property was very clean so, we woould not have been suspicious about staying there. Looks like we were WRONG!!!!!!!!!
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 3일
Dear Pamela, Thank you for taking the time to comment on your recent visit here at our property. We do apologize for the incident that occurred during your stay. We offer security on Friday's and Saturdays, there are also cameras onsite to patrol the front and backside of the property. Please refer to our IHG website or via Expedia fine print for initial deposit amount. We do apologize for the areas that were not up to standards. If we can be of any further assistance please reach out to the property directly. Best Regards,Gloria. B.

10/10 - 훌륭해요

Diggie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super fast check in. Rooms and bathrooms are very clean. Family friendly. Traveled with a teenager and a toddler and was convenient for the whole family.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Dear Valued Guest,Thank you for taking the time to comment on your recent stay. We are pleased to hear you've enjoyed your stay here at the Holiday Inn Express Arrowood. We look forward to your next visit. Thanks again,Best wishes,Gloria B.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay, spacious room, good breakfast and pleasant staff
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Dear Robert,Thank you for taking the time to write the perfect review. We are thrilled to hear you've enjoyed your stay here at our property. Your feedback is greatly appreciated and we welcome you back for another visit. Thanks again,; Best Wishes,Gloria B.

10/10 - 훌륭해요

Diggie

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 14일
Dear Diggie,Thank you for taking the time to write the perfect review. We are pleased to hear you've enjoyed your stay here at our property. We welcome you back for another great yet memorable visit. Thanks again!Best Wishes,Gloria B.

10/10 - 훌륭해요

Joshua

연인과의 여행
Spotlessly clean quiet room with no heavy cleaning product or perfume odors, friendly and efficient staff. Warmly welcomed. Comfy beds. Will stay again when in Charlotte.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE- ARROWOOD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very conveniently located off of I-77… great halfway spot for our travels south!
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE- ARROWOOD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly

10/10 - 훌륭해요

Jorge Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 3월에 8박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Dear Jorge,We'd like to thank you for taking the time to share your experience here at the Holiday Inn Express (Arrowood). We are pleased to hear that we've exceeded your expectations this visit. We invite you back for another memorable visit. Look forward to seeing you sometime soon ! Thanks againGloria B.

6/10 - 괜찮아요

Inna

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 3일
Dear Inna,Thank you for taking the time to comment on your recent stay here at The Holiday Inn Express (Arrowood). It is disheartening to hear that we haven't quite met your expectations this visit. Please reach out to the property directly to further discuss this matter. Please know we value all feedback and will use such as yours, to better serve all guest to come.Thank you, we look forward to hearing from you .Gloria B.

8/10 - 좋아요

Lillian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and comfy bed,
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Lillian,Thank you for taking the time to share your experience here at The Holiday Inn Express (Arrowood). We are thrilled to hear that you've enjoyed your stay here at our property. Please know that we use all feedback toi improve the experience of all guest to come. Thanks again. We look forward to the next opportunity to serve you once more. Best Wishes,Gloria B

10/10 - 훌륭해요

Maryellene

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Maryellene,Thank you for taking the time to write the perfect review. We are thrilled to hear that we've exceeded your expectations during your stay. Please know that we value all feedback and will use this to better serve all guest to come. We look forward to serving you once more. Thanks again, see you soon !Best Wishes,Gloria B.

6/10 - 괜찮아요

Eric

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Eric,Thank you for taking your time to comment on your recent stay. It is disheartening to hear that we haven't met your expectations during this visit. Please reach out to us directly to discuss further details regarding your stay. We look forward to hearing from you soon. Best Regards,Gloria B.

10/10 - 훌륭해요

Laurie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very comfortable bed and very clean room. Breakfast was also very good
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 19일
Dear Laurie,Thank you so much for taking the time to write the perfect review. We are pleased to hear that you've enjoyed your visit here at our property. We look forward to the next opportunity to serve you once more. Thanks again Best Wishes,Gloria B.

10/10 - 훌륭해요

Gracie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 19일
Dear Gracie,Thank you so much for taking the time to write the perfect review. We are thrilled to hear that we've exceeded you expectations during your visit. We look forward to another opportunity to serve you once more. Thanks in advance & see you soon !Best Regards,Gloria B.

10/10 - 훌륭해요

Warren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charlotte Getaway
This hotel was great. Easy check in the pool was nice and the breakfast the next morning was out of this world with a lot of choices.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 6일
Dear Warren,Thank you for taking the time to write the perfect review. We are more than ecstatic to hear that you've enjoyed your visit here at The Holiday Inn Express (Arrowood). We look forward to your next stay with us. Thanks again for visiting the Holiday Inn ExpressGloria B.

10/10 - 훌륭해요

Suzanne

가족 여행
Rooms are always clean and bathrooms spotless.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Dear Suzanne,Thank you for taking the time to write the perfect review. We are thrilled to hear that you have enjoyed your stay here at our property. We look forward to your next visit. See you soon !Best Regards,Gloria B.

8/10 - 좋아요

Rich

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General manager 님, 2024년 1월 15일
Dear Rich,Thank you for taking the time to comment on your recent stay. We re pleased to hear that you've enjoyed your visit here at The Holiday Inn Express (Arrowood). We look forward to seeing you again. Happy Holidays from The Holiday Inn Express.Gloria B.

10/10 - 훌륭해요

Marilene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed our stay from the arrival to departure time. Very clean, comfortable, good breakfast, employess, location. Everything was nice. I recommend this hotel
2023년 12월에 5박 숙박함
답변 제공: Management 님, 2024년 1월 15일
Dear Marilene,We are thrilled to hear that we've exceeded your expectations during your recent stay. We welcome you back for another visit. Thank you for taking the time to share you experience. Happy HolidaysGloria B

4/10 - 별로예요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We parked right in front of the doors underneath a parking light. Our vehicle still got broken into and items were stolen from our vehicle. Afterwards, we were told that hotels in the area have been having a lot of vehicle break-ins. We were never warned about this. They told us that they usually do have security but did not the night our vehicle was broken into. The staff were nice and helped us with cleaning up the glass around our vehicle. However due to this experience, we will not be staying at this hotel again. I would recommend warning guest checking in to not leave items in their vehicles due to break-ins. The elevator also was making loud noises. Some positives about the hotel were that the beds were very comfortable and they did have some foods, drinks, and misc. items to choose from by the desk. Their breakfast was also very good.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Donilson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel, good breakfast, location and wonderful employees. Definitely will return. Thank you!
2023년 12월에 7박 숙박함
답변 제공: G.M 님, 2024년 1월 5일
Dear Donilson,Thank you so much for taking the time to write the perfect review. We are thrilled to hear that we've exceeded your expectations. We invite back for another visit here at the Holiday Inn Express (Arrowood). Thanks again and happy Holidays from Holiday Inn ExpressGloria B.

10/10 - 훌륭해요

Alberta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing night
We had an amazing time even though we stayed only one night we will definitely be back again this year
2023년 12월에 1박 숙박함
답변 제공: G.M 님, 2024년 1월 5일
Dear Alberta,Thank you so much for taking the time to write an perfect review. It was an pleasure serving you and your loved ones. We look forward to another opportunity to serve you once more. Thanks again and Happy Holidays from The Holiday Inn Express (Arrowood).Gloria B.

10/10 - 훌륭해요

Norma 님, Willowick

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: G.M 님, 2024년 1월 1일
Dear Norma, Thank you so much for taking the time to share your experience here at our property. It was an pleasure having you say here at The Holiday Inn Express (Arrowood). We welcome you back for another great yet memorable visit. Thanks again and Happy New Year's from The Holiday Inn Express.Gloria B.

8/10 - 좋아요

Alma

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 21일
Dear Alma,Thank you so much for taking the time to share your experience here at The Holiday Inn Express (Arrowood). We are pleased to hear that you've enjoyed your stay here at our establishment. We invite you back for another great but memorable visit. Thanks again and Happy Holidays.Gloria B.

10/10 - 훌륭해요

amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice front desk check in.very professional
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 15일
Dear Amber,Thank you for taking the time to write the perfect review. It was an pleasure having you stay here at The Holiday Inn Epress Arrowood. We welcome you back for another memorable visit here at our establishment. Thanks again and Haqppy Holidays from the Holiday Inn Express. Gloria B.

10/10 - 훌륭해요

Yareli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Dear Yareli,Thank you for the perfect review. It was an pleasure having you stay here at our property. We look forward to seeing you again sometime soon. Take care and Happy Holidays from The Holiday Inn Express (Arrowood).Best Wishes,Gloria B.

6/10 - 괜찮아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel but Would not stay at this one again.
Although this hotel was quite nice and clean, I probably will not stay here again. The beds were comfortable, but the pillows were terrible, as was the breakfast. This is not the reason why I wouldn't stay here again. I would not stay here again due to the fact that even though I had paid for hotel through hotels.com the hotel charged me another $103 for incidentals and said it would fall off in a couple days. I called 12/9/23 and filed a dispute with cc company, since it had not been taken off. We stayed on 11/22/23. CC company has taken care of it, but I feel that if I had not been paying attention the hotel would have left the amt on card and gotten paid twice.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Dear Angela, Thank you so much for takin the time to share your experience here at our property. it is disappointing to hear that you recent visit has not met your standards. On behalf of The Holiday Inn Express (Arrowood), we do apologize for the inconvience you have experienced during your stay. Please reach out to us directly to further investigate this issue. Thank you.Best Wishes, Gloria B.

8/10 - 좋아요

Arthur

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room A little noisy (room next door) Slept well
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 6일
Dear Arthur,Thank you so much for taking the time to comment about your recent stay here at our property. We are please to hear that you have enjoyed your visit. Please know that we value all feedback and the opportunity to better serve all of our guest. Thanks again and Happy HolidaysGloria B.

10/10 - 훌륭해요

Tarinkumar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay for few days with indoor pool, good clean rooms and good hot breakfast. Staff very nice. Overall good experience with family. Thanks Holiday Inn.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 25일
Dear Tarin Kumar,Thank you for the perfect review. We apprieciate you for taking the time to comment on your recent visit here at the Holiday Inn Express. It was an pleasure serving you and your family. We look forward to another opportunity to do so.Happy Holidays,Gloria B.

2/10 - 너무 별로예요

Jordans auto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear valuable guest,Thank you for taking the time to share your concerns. Please know that we take all feedback serious, and will use this to improve the experience for all guest to come.Warm regards, Gloria Bell.

6/10 - 괜찮아요

Lori

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our room was clean. Breakfast was good. But, the pool was closed the first day for maintenance, which happens. But when it opened the following day, the water was yellow. We booked this hotel specifically for the indoor pool. My son is Autistic and being able to swim is the highlight of any trip. He didnt understand why we couldn’t go swimming. It made for a difficult trip.
2023년 11월에 4박 숙박함
답변 제공: G.m 님, 2023년 11월 19일
Dear Lori,Thank you for taking the time to share your concerns. It is disappointing to hear about your recent visit here at our property. We value your feedback and apprieciate the opportunity for improvement. On behalf of the hotel we do apologize for the areas that werent up to par. We hope to have the opportunity to serve you again in the near future.Best regards,Gloria Bell.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean, conveniently located property. Pool was out of service which was a bummer.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 10일
Dear Steven,Thank you for taking the time to share your experience. We are glad to hear that you've enjoyed your stay here at our establishment.Your honesty and feedback is greatly apprieciated. We hope for the opportunity to serve you again in the near future. Best Wishes, G. Bell

4/10 - 별로예요

Terry

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property is clean - obvious effort put into it That said deferred maintenance in numerous locations room sink didn’t drain properly, wall paper sagging in bathroom, elevator obviously hadn’t been serviced in a considerable period, pool closed for maintenance, archaic registration process - paper….
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Dear Terry,Thank you for sharing your concerns. It is upsetting to hear about your recent visit hear at our property. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thanks againBest Wishes,Gloria Bell.

8/10 - 좋아요

Tero

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Dear Tero,Thank you so much for sharing your experience here at The Holiday Inn Express (Arrowood).Please know that we value all feedback and will use this to better serve all guest to come. We are glad to hear that you have enjoyed your visit here at ou property. We look forward to another opportunity to serve you once more. Thanks againHappy Holidays,Gloria B.

10/10 - 훌륭해요

Nathalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100% recommended
Everything is pretty clean, the staff is super friendly always willing to help you, breakfast really good…
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Dear loyal guest,Thank you for the perfect review. We strive to go above and beyond for all guest. We are pleased to hear, that the staff was able to assist with any questions, comments or concerns you may have had. We'd love to the opporutnity to serve you again in the future. Sincerely,Gloria Bell.

8/10 - 좋아요

Tabatha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will definitely book again!! Thank you
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Dear Tabatha,Thank you for your review on your recent visit. We apprieciate the opportunity to have served you. If there is anything we can do to enhance your experience, please do not hesitate to reach out to the property. We look forward to seeing you again soon !Best Regards,Gloria Bell

2/10 - 너무 별로예요

Evelyn

별로예요: 직원 및 서비스
They did not have a room for me and charged me for the room
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Dear Evelyn, Thank you for taking the time to bring this matter to our attention. It is disappointing to hear that we weren't able to accomadate you. Please reach out to the property to better assist you. Thanks again,Gloria Bell

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Air conditioner was either ice cold or hot and made a ton of noise. You could hear every other guest in their rooms. Pool was closed. Staff knocked on our door, then said never mind and walked away without explanation when we opened the door. Parking spots were very narrow.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 4일
Dear Jeff,Thank you for taking the time to share you experience with us. We're sorry to hear that your recent visit wasn't up to your expectations. We apologize for any inconvience and frustration you may have experienced. We value all feedback and will use this to improve our overall guests' experience.Sincerely,Gloria Bell

2/10 - 너무 별로예요

Wayne

2023년 10월에 1박 숙박함
답변 제공: General Manager. 님, 2023년 11월 2일
Thank you for taking the time to share your experience. It is disappointing to hear about your recent stay here at our establishment. I apologize on behalf of Holiday Inn Express (Arrowood) that we did not meet your expectations. Hopefully we'll get the opportunity to make matters right and make your negative experience into a positive one. Best WishesGloria Bell

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Natalie,Thank you for taking the time to comment on your stay with us. Hope to see you again soon!Sincerely,Gloria B.GM