People working here are extremely welcoming, personable, and helpful. We spent time in Charlotte with family for the weekend and I would have to say this place worked out really well for us. Rooms were clean and so were the common areas…such as the dining room and meeting areas. The only downside I had, and not really a downside for everyone is the smell of the cleaning agents used. I am super-sensitive to smells and the cleaning supples used to clean were not the most pleasant to me. Other than that, I would say, our experience here was positive. Oh yes, the indoor pool water was a respectable temperature…not too cold and not too warm!