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SureStay by Best Western Charlotte Matthews

3.0 star property
Travelers enjoy East Forest's natural surroundings while maintaining fitness routines at the 24-hour gym and staying connected with in-room WiFi

Choose dates to view prices

The Independence Inn Charlotte/Matthews Hotel in East Forest offers a free breakfast buffet, dry cleaning services, a 24-hour gym, in-room WiFi, and helpful multilingual staff. Guests also benefit from luggage storage.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
The current price is ₩92,844
₩107,001 total
includes taxes & fees
Jan 22 - Jan 23

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Charlotte, SureStay by Best Western Charlotte Matthews is in the business district. Ovens Auditorium and NASCAR Hall of Fame are cultural highlights, and travelers looking to shop may want to visit SouthPark Mall and Queen City Quarter. Looking to enjoy an event or a game? See what's going on at Bojangles' Coliseum or Spectrum Center. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and horse riding nearby.
Visit our Charlotte travel guideOpens in a new window
Map
2501 Sardis Road N, Charlotte, NC, 28227-7724

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 2.4 km
  • McAlpine Creek Greenway - 3 min drive - 3.4 km
  • Spectrum Center - 15 min drive - 18.3 km
  • Charlotte Convention Center - 16 min drive - 19.0 km
  • Bank of America Stadium - 16 min drive - 19.6 km

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪PDQ - ‬15 min walk
  • ‪Krispy Kreme - ‬18 min walk

About this property

SureStay by Best Western Charlotte Matthews

Hotel near Bojangles' Coliseum
Located close to Ovens Auditorium and SouthPark Mall, SureStay by Best Western Charlotte Matthews provides a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks include:
  • Free self parking
  • Express check-out, a 24-hour front desk, and luggage storage
  • A computer station, a banquet hall, and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 93 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and deep soaking tubs
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

Is SureStay by Best Western Charlotte Matthews pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Jan 22, 2026 start from ₩92,844, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay by Best Western Charlotte Matthews?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay by Best Western Charlotte Matthews located?

Located in East Forest, this hotel is within 9 mi (15 km) of Bojangles' Coliseum, Ovens Auditorium, and SouthPark Mall. Spectrum Center and Queen City Quarter are also within 12 mi (20 km).

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Reviews

SureStay by Best Western Charlotte Matthews Reviews

7.4

Good

7.0

Cleanliness

6.6

Amenities

8.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 141 out of 347 reviews
Rating 8 - Good. 63 out of 347 reviews
Rating 6 - Okay. 59 out of 347 reviews
Rating 4 - Poor. 39 out of 347 reviews
Rating 2 - Terrible. 45 out of 347 reviews

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025

10/10 Excellent

Keshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT has great food also and the people who work there are very nice and helpful when you ask for something
Stayed 2 nights in May 2025

8/10 Good

mafatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

haleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service and great breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Jammie Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025

10/10 Excellent

Roberta

Liked: Staff & service
The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.
Stayed 1 night in Oct 2025

8/10 Good

Terra

Great restaurant next door and walking distance
Stayed 1 night in Mar 2025

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very near to variety of restaurants and grocery stores.
Stayed 3 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean excellent service
Stayed 1 night in May 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was polite and room was clean
Stayed 1 night in Mar 2025

10/10 Excellent

jacques

Liked: Amenities
The room was clean, and the staff was very attentive.
Stayed 1 night in Feb 2025

8/10 Good

MWende Denice

Liked: Cleanliness
Nice place. Rooms need upgrades
Stayed 2 nights in May 2025

4/10 Poor

Tina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated hotel in need of repairs. Convenient location.
Stayed 2 nights in May 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in May 2025

8/10 Good

Gloria

Service is great!
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff very good and the lady in the breakfast dining area was exceptional. Look forward to coming back--tk you
Stayed 2 nights in Mar 2025

8/10 Good

Raja

Liked: Cleanliness, staff & service
For a one night stay here in Matthew, this works. Rooms are spacious, well equiped and everything works fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and the staff service and attention is very good.
Stayed 1 night in Jan 2025