외관

홀리데이 인 익스프레스 & 스위트 샬로츠빌, 앤 IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 557개 이용 후기 중 404개" "
평점 8 - 좋아요. 557개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 557개 이용 후기 중 28개" "
평점 4 - 별로예요. 557개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 557개 이용 후기 중 15개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Dennis 님, Dana Point

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As advertised. Close to Biltmore estate for those not wanting to stay on the property
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Dennis,We appreciate you sharing your experience and are glad to hear our location was convenient for your visit to the Biltmore estate. Should you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us.

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, pleasant decor and space. Room didnt get housekeeping.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Peter,We appreciate your positive comments about our breakfast and decor. Please be assured that we will address your concerns with the housekeeping team to prevent this from happening in the future.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Thomas,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another perfect stay.

8/10 - 좋아요

DONNA 님, NEW BERN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool had not been checked since 5/9 and we were there arrived on 5/14; per log beside pool. Area smelled like a fish tank and water was a green color.
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello DONNA, Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly with any concerns, so they can be addressed promptly and efficiently. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

chasity n

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello chasity n,We're delighted to hear you had a great experience with our staff during your stay. Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or require assistance, feel free to reach out to our management team.

4/10 - 별로예요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Door was extremely hard to open. Pool looks dirty, plugs on 1 side of bed didn't work.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Charles, We appreciate your feedback and apologize for the inconvenience you experienced. We will address these issues to enhance the guest experience. Thank you for bringing this to our attention and we hope to welcome you back in the future.

6/10 - 괜찮아요

Thomas

가족 여행
Property has become dated. Only warm water for shower’s not hot and room service was lacking. Didn’t leave enough towels and shampoo dispenser was broke and I had to fix it.
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Thomas,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with the relevant departments for further review and improvement. Please feel free to contact our management team to address any outstanding concerns you may have.

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was new, convenient.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Elaine,We are glad to hear that you found the hotel new and convenient during your stay. Your feedback is valuable to us, and we appreciate your time in sharing your experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 - 훌륭해요

Anitha

2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Anitha,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

8/10 - 좋아요

Rhonda

연인과의 여행
The check-in was great. However, after 2 hours of requesting soap so I could make the tours we booked, I had to go downstairs and and ask a third time. They did go get the soap filled then. The breakfast is cold if you wait past the 7:00 start time.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Rhonda, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will share your comments with our team for improvement. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Cynthia,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another amazing stay.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great! Everyone was very friendly and helpful...
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Jennifer,Thank you for sharing your positive experience with us. We are delighted that our team members could contribute to making your stay enjoyable.

10/10 - 훌륭해요

Jeniffer gomez

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho este hotel disfruté mucho con mis niños se los recomiendo 🙏
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Jeniffer gomez,Nos complace saber que hayan disfrutado su estancia con nosotros y que hayan tenido un tiempo agradable en compañía de sus niños. Esperamos tener el placer de recibirlos de nuevo en el futuro. ¡Gracias por recomendar nuestro hotel!

10/10 - 훌륭해요

raymond

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 11일
Hello raymond,We are thrilled to hear that you had a wonderful stay with us! If you have any suggestions on how we can continue to improve, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Susan

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 11일
Hello Susan,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fabulous experience.

10/10 - 훌륭해요

Sandra

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Checkin folks were very helpful and knowledgeable of the area
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Sandra,We are pleased to hear that our check-in team was able to assist you with their local expertise. We always aim to provide a high level of service to enhance our guests' experience during their stay. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us directly.

4/10 - 별로예요

Rohtas

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
AC was not working in our room. At our request they moved to another room, however the window blinds were broken so we could not pull them. This woke us early on n the morning as the light could not be blocked.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Rohtas, We appreciate you bringing this to our attention and apologize for the inconvenience during your stay. Your feedback helps us improve our services for future guests. We suggest guests contact management directly to address any concerns or issues experienced during their stay.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Mike,We are delighted to hear that you had a positive experience at our hotel. Your feedback is greatly appreciated. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 - 훌륭해요

Carlo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Indoor pool and loved the dove product soaps. It reduces waste. We sleep well.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Carlo,We are delighted to hear that you enjoyed our indoor pool and the Dove product soaps provided for your stay. We strive to offer a comfortable experience for our guests, and we are pleased to hear that you had a restful night's sleep. If you have any further feedback or requests, please feel free to reach out to our management team.

10/10 - 훌륭해요

Jonathan

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Jonathan,We are delighted to hear that you had an excellent experience during your stay with us! We appreciate your patronage and hope to welcome you back soon for another wonderful stay.

10/10 - 훌륭해요

vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mary, at the front desk, was amazing! So sweet and welcoming. She even gave us a room with a view of the mountains as she overheard my husband say he wanted to see them.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello vanessa,We are delighted to hear that you had a positive interaction with Mary at the front desk and enjoyed the mountain view from your room. Our team strives to provide exceptional service to all our guests. Thank you for sharing your experience with us.

8/10 - 좋아요

Victoria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
My bathroom had ants. Bed was very comfortable.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Victoria,We appreciate your feedback regarding your recent stay with us. It's great to hear that you found the bed comfortable. We always strive to provide a restful environment for our guests and are sorry to hear about your experience with the ants in the bathroom. Your comments will be shared with our team for further review.

10/10 - 훌륭해요

Ben

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Ben,We are thrilled to hear that you enjoyed your stay with us! If there is anything else you need, please don't hesitate to reach out.

10/10 - 훌륭해요

Luke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very impressed! Had a great stay, awesome customer service. Clean room and large breakfast spread!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Luke,We are delighted to hear that you had a great stay and appreciated our customer service. It's wonderful to know that you found your room clean and enjoyed our breakfast selection. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very modern. Clean. Would stay again
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Janet,We are delighted to hear that you enjoyed our modern and clean accommodations! It would be our pleasure to welcome you back for another stay in the future.

10/10 - 훌륭해요

Alison

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Alison,We appreciate you choosing to stay with us! Should you have any insights to share about your experience, please don't hesitate to contact us. We hope to welcome you back soon for another exceptional stay!

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Paula,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if you have any further comments or need assistance.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, immaculate hotel. The rooms, pool, breakfast and staff were wonderful. Would definitely stay again!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello John,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our beautiful hotel, immaculate rooms, pool, breakfast, and wonderful staff. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!

8/10 - 좋아요

Amy 님, Columbus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The day we arrived the hot water was out and we didn’t have water until Saturday morning. I don’t know if Expedia or the hotel would be willing to compensate for the inconvenience.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Amy,We apologize for any inconvenience you experienced during your stay. Please contact our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.

8/10 - 좋아요

Logan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s always a nice place, but unfortunately had 2 days w/out hot water..due to a break at the hotel
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Logan,We apologize for the inconvenience you experienced during your stay. Please do not hesitate to reach out to our management team directly to address any concerns from your recent visit. Thank you for your feedback, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Kristine Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean facility and friendly staff. Breakfast was very good.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Kristine Denise,We are delighted to hear that you appreciated our clean facility, friendly staff, and enjoyed our breakfast offerings. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for your review!

8/10 - 좋아요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We are waiting on a discount from Expedia which the hotel agreed to due to a hot water failure for the night. Thanks
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello John,We appreciate you bringing this to our attention. For any concerns regarding discounts or refunds, we kindly ask you to contact Expedia directly as they manage reservations and payments. Your understanding is greatly appreciated.

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스
We had no water this morning and no hot water once it was turned back on due to a leak downstairs
답변 제공: Manager 님, 2024년 3월 24일
Hello Laura,We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we have addressed the issue to prevent future occurrences. Please reach out to our management team directly for any further assistance regarding your experience.

10/10 - 훌륭해요

Wiston Rene

출장 여행
Es una propiedad muy confortable y el personal es muy amable
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Wiston Rene,Nos complace saber que disfrutó de su estancia con nosotros. Agradecemos sus amables palabras sobre nuestra propiedad y nuestro personal. ¡Esperamos recibirle de nuevo en el futuro para brindarle otra experiencia excepcional en nuestro hotel!

10/10 - 훌륭해요

ROBERT E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello ROBERT E,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon to create more wonderful memories.

6/10 - 괜찮아요

Dana

Disappointing.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Dana,We're sorry to hear you were disappointed during your stay. Your feedback is valuable to us for future improvements.

10/10 - 훌륭해요

chaley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area, great staff and very clean. very pleased with our stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello chaley,We're thrilled to hear that you enjoyed our convenient location, exceptional service, and cleanliness during your stay. Your satisfaction is our top priority, and we're grateful for your kind words. Should you have any future feedback or need further assistance, please feel free to reach out to our management team directly.

10/10 - 훌륭해요

Jeff

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Jeff,We are delighted that you had a wonderful experience during your stay with us. Please feel free to reach out if there is anything else we can assist you with.

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice!
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Patrick,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team strives to provide exceptional service and we're thrilled to know that you had a great experience. Should you have any future stays with us, feel free to reach out with any special requests or preferences.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Rebecca,We're happy to hear you had an exceptional experience during your stay with us! Please don't hesitate to reach out if you have any further comments or need assistance.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick Resolution
It was very pleasant. The bathroom sink was clogged, it was a Saturday night with no maintenance on site. However, the issue was quickly resolved.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Karen, Thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay overall and that the issue with the bathroom sink was resolved promptly. Our team works hard to address any concerns that may arise during our guests' stays. Your comments will be shared with the relevant departments for further review and improvement.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this hotel
Breakfast area was not maintained regarding cleanliness and stocking up things. We had to continually wait for eggs and/or bacon constantly. Tables weren’t wiped off at any time while we ate breakfast for 2 mornings. When we checked out at 11:00am tables and floors were still disgusting.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Rebecca, Thank you for providing feedback on your recent stay. Your comments are important to us, and we will share them with our team for review and improvement. We apologize for any inconvenience this may have caused during your visit. We strive to deliver excellent service, and your comments will help us enhance the guest experience.

10/10 - 훌륭해요

Mariah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Mariah,We are overjoyed to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can't beat the price!
Convenient, affordable and clean! Spacious room and free parking.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Michael,We are delighted to hear that you found our hotel convenient, affordable, and clean, with spacious rooms and free parking. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

10/10 - 훌륭해요

Susannah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was amazing. So friendly and helpful . They connected us with an IT hotline that solved a difficult problem we were experiencing. Delicious breakfast with many gluten-free options. Very convenient location,
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Susannah,We are delighted to hear that you appreciated the exceptional service provided by our staff and enjoyed our delicious breakfast options. It's fantastic to know that you found our location convenient for your needs during your stay. Your feedback is truly valued, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Chuck

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely a good stay away from home
Clean, good service, comfortable rooms, good breakfast… we would definitely stay here again. My wife is a hotel snob and she was pleased so no complaints here.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Chuck,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that our clean rooms, good service, and breakfast met your expectations. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Nathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Nathan,We appreciate you taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience during your stay. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Professional staff. Easy registration. Got the room quickly.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Donald,Thank you for your kind feedback! We're pleased to hear that our staff provided a professional service and that the check-in process was smooth for you. We strive to ensure that our guests have a seamless experience from start to finish. We appreciate your stay with us and hope to welcome you back in the future.

10/10 - 훌륭해요

Rana

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All was excellent
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Rana,Thank you for your kind words! We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our utmost priority, and we strive to continually provide exceptional service to all of our guests. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Karen Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Karen Lee,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another flawless stay.