Hotel staff cancelled my reservation at 9:25pm while we were driving down because we hadn’t arrived yet. That is absurd and hardly a ‘late arrival’. I had to call and have it reinstated. WHen we got there, while walking to our room, we noticed that the first floor restrooms are broken. The elevator buttons don’t work well. The hardware for part of our hotel room door was missing. In our room, the microwave was broken as was the lamp and refrigerator. Only given one trash can so restroom shared with food waste. Paint was peeling off the walls in the bathroom. Two towels for a family of four. The water wouldn’t drain in the sink or shower/bathroom tub for like 15 minutes after each use. There was no liner for the ice bucket and it was wet. One of the beds bows in from overuse and was terribly uncomfortable. Those are the things the hotel could have done better. Perhaps out of their control but still germane to the traveler, the walls are paper thin. We heard every conversation, music, etc.. from our neighbors. In the morning I shared our experience with the gentleman at the front desk. He was kind and sympathetic. I told him I felt we deserved a partial refund, particularly because the food we planned to refrigerate went bad. He gave us $0 refund. I will not recommend this hotel to others.