Dear StephenI am sorry to hear of your experience, an internal investigation will be under taken to see how your complaint was dealt with at the time of your stay, and how we can make improvements going forward. This time of year when students return to the City we do experience elevated external noise pollution, as do other hotels in the City Centre. Being a grade 2 listed building we are limited to what adjustments we can make to our glazing. As these noise issues are out of our control we are working with our local University on student behaviour and near by businesses to better respect hotel guests late at night.