Skip to main content

Hotel Carolina Bacalar

4.0 star property
Unwind by the pools or rejuvenate with a spa treatment before enjoying dinner at an excellent family restaurant.

Choose dates to view prices

Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 27 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Bacalar, Hotel Carolina Bacalar is on a private beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Looking to get your feet wet? Kayaking and sailing adventures can be found near the property.
Visit our Bacalar travel guideOpens in a new window
Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 14 min walk - 1.3 km
  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 3 min drive - 1.1 km
  • Municipal Spa of Bacalar - 5 min drive - 2.5 km
  • Laguna Bacalar Ecological Park - 7 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Hotel Carolina Bacalar

Upscale hotel near Lake Bacalar
At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace, and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
Additional perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • English breakfast (surcharge), a 24-hour front desk, and smoke-free premises
  • Concierge services, luggage storage, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Carolina Bacalar feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping

Similar properties

Private beach, rowing
Hotel Rancho Encantado
  • On private beach
  • Pool
  • Hot tub
  • Spa
9.4 out of 10, Exceptional, 1,000 reviews
Hotel Rancho Encantado

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 450.0 per night

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 AM.

Is Hotel Carolina Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carolina Bacalar?

Check-out is at noon.

Where is Hotel Carolina Bacalar located?

Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Carolina Bacalar Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 223 out of 295 reviews
Rating 8 - Good. 49 out of 295 reviews
Rating 6 - Okay. 12 out of 295 reviews
Rating 4 - Poor. 6 out of 295 reviews
Rating 2 - Terrible. 5 out of 295 reviews

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good food
Stayed 2 nights in Dec 2025

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Stayed 1 night in Dec 2025

4/10 Poor

Maria Renee

Liked: Cleanliness
Disliked: Property conditions & facilities
I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad. Not worth for the value!!! Only one breakfast option. All they said was… SORRY.
Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Stayed 6 nights in Sep 2025

8/10 Good

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025

10/10 Excellent

Luz Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Stayed 4 nights in May 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Stayed 4 nights in Dec 2023

8/10 Good

Liraz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Marius

Liked: Cleanliness, amenities
Nature wonderland
Stayed 1 night in Apr 2024

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and his staff are the best. Friendly and accommodating.
Stayed 3 nights in May 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well thought of and put together. It had all the conveniences of a bungalow with a view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is a gem!

We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.
Stayed 2 nights in May 2024

4/10 Poor

Luciane

Liked: Cleanliness
Disliked: Amenities
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Stayed 3 nights in Aug 2023