The hotel is clean, modern, well located, and fairly priced. That should be enough for a least a 4 star review in most cases but this hotel has some easy to fix quirks that really damage the customer experience. In order of importance, #1 no storage space. You simply get a single luggage stand and 2 pegs in the wall with 2 hangers each. There is a large space under the television in the Studio Mai Double room that would easily accommodate a storage cabinet. Instead, customers have to use the desk as storage rendering the desk useless for working. #2 - the pool. The pool is non-functional. You are in a fishbowl with everyone in the hotel looking at your as it's directly adjacent to the lobby & breakfast area. There is no walkway around the pool and it's only 1.2 meters deeps. #3 - endless signs with endless rules. They have so many posters with rules it's super annoying and clearly ineffective. A few examples, don't throw toilet paper in the toilet, instead put it in a plastic bag and into the garbage. Don't bring durian into the room. Don't smoke. Don't get into the pool if you have exposed legions. Don't climb the wall next to the pool. They even have 3 rules on the show glass telling you not to bang it with a hammer. They make you go to the front desk if you want ear swaps, toothbrush, show cap, etc. Signs with rules upon signs with rules. #4 - useless coffee machine that only gives 2oz of coffee instead of just making real coffee and having it available