I did not like that upon entry we were never greeted. The floors in the room were sticky felt dirty. I was locked out of my room when I went to get ice (my purse was in there) and when I went to the front desk and told them my key didn’t work (I handed him the key) he told me I needed ID. I told him it was in the room. He said that he would have to go with me to the room to get it. He walked me to the elevator stepped in, then stepped out and saw me into the elevator and handed me a key. When I got to the room the key didn’t work. This didn’t make any sense this is the same person who was there when I checked in. So I went back down and a different staff member gave me a valid key and not the one that I brought down that was given back to me earlier. They were also asked for the fourth time if someone would clean the hallway which was nastily covered with garbage after exiting the elevator, which was partially done finally a day later after a 6th request.
For a Hyatt to have very little regard for cleanliness, customer service/care, and comfort, it surprises me. But then again I haven’t stayed at one since I was held up in another one down the road at gun point near the stairway on the 22nd floor.