외관

베이몬트 바이 윈덤 거니 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 거니
5430 Grand Ave, Gurnee, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 341개" "
평점 8 - 좋아요. 1001개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 190개" "
평점 4 - 별로예요. 1001개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 86개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Nancy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, we were in town for 3 nights for my grandsons Navy graduation, and I have no complaints about the hotel. clean, affordable, staff is very nice, room was comfortable, the room temperature was perfect. the breakfast was included and very good except I wish they had brewed coffee, it was a watered down version of hot coffee, but just not a very good beverage. otherwise everything was great
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Nancy,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

William 님, Lake Station

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel to stay at
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

2/10 - 너무 별로예요

Bethany

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Weird brown floaties in the pool (entire pool area was run down, had like water stains and rust so I assume it was from that?) and weird smelling water. Walls of room are paper thin - I finally called the front desk around 11 saying it sounded like someone was opening and slamming closed drawers continually and squeegeeing water around, and the guy said “well you’re right above the employee laundry room but no one else has complained, so …” Water bucket on the ground due to dripping water (it wasn’t raining outside …) and all around just lipstick on a pig feeling.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Thanks and Regards..

10/10 - 훌륭해요

nathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time going back there. I really love that place. Breakfast is the best. !!!!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Nathan,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 - 별로예요

jonathan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Jonathan,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

Arijanna 님, Elgin

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Arijanna,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Don

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Clean and quite
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Don, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 - 훌륭해요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the pool
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Todd,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 - 괜찮아요

Lynn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 27일
Thank you for reaching out and providing us with your valuable feedback about your stay.

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here alot and i enjoy how i can have a good night sleep with your beds and how quiet it is here.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Crystal, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks

8/10 - 좋아요

Dina

The only thing I don’t like you have to await to get your $100 deposit back that takes 5-10 business per the contract I sign at the time of check.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Dina, we apologize for any inconvenience may have caused you. As an incidental hold we do hold 100 but it takes 5-7 business days depending on your bank. From our end it goes back in 24hr-48hr if its not weekend. Sorry for the inconvenience Thanks

8/10 - 좋아요

Josue

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Josue,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just clean and reasonable
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear William,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Ruben

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태
love this hotel
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Ruben,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Crystal 님, North Chicago

가족 여행
좋아요: 편의 시설/서비스
Always a good stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Crystal,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

Deontre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to start
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Deontre,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

North

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff that took care of us when we checked in was wonderful, very accommodating, friendly . Made is feel very welcomed and we enjoyed our stay in this place
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear North,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Mary

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Mary,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - 좋아요

Davyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Davyd,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is older - however, clean and updated. It was a nice place to stay and very cost conscious. Would definitely stay there again.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Mary,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would have given 5 stars but when you are in the middle of your shower and you lose pressure and hot water, makes you upset.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear John,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Naketha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are nice, just wish they had a Juczzi. But i enjoyed my stay.. Pool was a little dirty.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Naketha,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - 좋아요

Randy

Very tidy well taken care of. Great service!
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Thank you for reaching out and providing us with valuable feedback.

10/10 - 훌륭해요

Qingfa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Thank you for reaching out and providing us with valuable feedback.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Thank you for reaching out and providing us with valuable feedback.

8/10 - 좋아요

Tabetha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Thank you for reaching out and providing us with valuable feedback.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not bad, just not great hot water in the showers
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Paul,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - 괜찮아요

Analy

2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Analy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

Brenda

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Brenda,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

Hector

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Hector,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

Ifedayo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So good I lobe it here
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 15일
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 - 훌륭해요

Matthew

2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 14일
Thank you for reaching out and providing us with valuable feedback.

6/10 - 괜찮아요

Lurleen

출장 여행, 가족 여행
좋아요: 직원 및 서비스
I didn’t like the way it looked. It needs a little more bright color and details
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Lurleen,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 - 좋아요

Terrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The guy behind the desk during the evenings is very professional. The Indian lady behind the desk seem a bit intimidating. She doesn’t smile at all, and kind of makes me feel uncomfortable. This would’ve been 5/5, but the lady is a different story.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Terrence,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was great.
답변 제공: Front Desk 님, 2024년 2월 4일
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

6/10 - 괜찮아요

DAMIEN

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Damien,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Dr. Rachel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating and extremely friendly.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Dr.Rachel,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

Jean Guibenson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Good
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 28일
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 - 훌륭해요

Jahaira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 24일
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 - 훌륭해요

Terrence

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
Thank you for reaching out and providing us with valuable feedback.

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Veronica,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - 괜찮아요

DAMIEN

It’s ok
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you for reaching out and providing us with valuable feedback.

6/10 - 괜찮아요

Kaitlyn

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not get housekeeping ONCE in the 4 nights my partner and I stayed there. I called down to ask if on our 3rd night, we could get new sheets and towels. Was told to strip the bed ourselves and CARRY our sheets and towels down to the front desk. Then, we had to make our own bed. I make my bed at my home. The point of going to a hotel is you have a place to stay without having to change your own sheets. It was unprofessional in my opinion. Also, the walls were so thin, I could a conversation between 2 people in the room next to us. The room above us was stomping all day and night. Sounded like horses were stomping above us. Was very hard to sleep with that constant noise.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Kaitlyn,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 - 괜찮아요

DAMIEN

Didn’t like the dogs braking all night
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 16일
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Sorry for the inconvenience. Thanks and Regards..

6/10 - 괜찮아요

Patricia

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
This property is very convenient to Six Flags and Great Wolf Lodge, as well as restaurants and shopping. We chose Baymont because of the special rate, and the reputation that Baymont has had. While I don't have any complaints with the property, I was surprised that the property is very "average." Not extremely nice, and the furniture was a little stained. The Baymonts we have stayed in have always been very nice. Again, no real complaints, just not what we expected with this name.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Patricia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Deepak

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and property, nice breakfast with lot of options. Very clean rooms
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 12일
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 - 훌륭해요

Danisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Danisha,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Jenny 님, Zion

2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Jenny,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 - 별로예요

Janette

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Janette,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Preston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Preston,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager