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크라운 플라자 시카고 사우스웨스트 - 버 리지, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 시카고 사우스웨스트 - 버 리지, IHG 호텔
300 S Frontage Road, Burr Ridge, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 779개 이용 후기 중 418개" "
평점 8 - 좋아요. 779개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 779개 이용 후기 중 75개" "
평점 4 - 별로예요. 779개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 779개 이용 후기 중 34개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 23일
Thank you for your review!

10/10 - 훌륭해요

Manjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스좋고 깨끗함..방도 넓음..금액도 싼편 위치가 시내에서 떨어져 있다는 것이 유일한 단점
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 21일
Thank you so much for your review!

10/10 - 훌륭해요

효진

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다
전반적으로 좋습니다 다만 다운타운 접근성이 떨어집니다
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 19일
Thank you so much for your review!

10/10 - 훌륭해요

Manjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 5박 숙박함
답변 제공: Rogie 님, 2019년 10월 13일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
2017년 7월에 1박 숙박함
Thank you for your 4 star review!

6/10 - 괜찮아요

Ellen Sue

단체 여행, 연인과의 여행, 가족 여행
별로예요: 직원 및 서비스
House keeping woke us up at 815 to cl a room on a holiday morning-we were only there one night! Very loud guests as well…disappointing
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Samuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay here again.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Nitin Devisingh 님, Milton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Minor issue with drainage of water in the bath tub. Got fixed quickly but It will be a good idea to check this basic thing before allotting the room.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Staff was accommodating and the rooms were clean, modern and comfortable
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
coffee pot did not work, the A/C unit, the fan was too load. the shower glass encloser leak water all over the floor, I cleaned it up. room 133. I reported this to the clerk at the desk and they ask me for a $50 dollar room deposit in case of damage done to the room when I checked in. I sure that is credited back to me. I will think twice before I book again at a Crown Plaza Hotel. We were not happy.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Hristijan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 1박 숙박함

8/10 - 좋아요

Suhair

2024년 4월에 2박 숙박함

8/10 - 좋아요

Jill

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 5월 1일
Dear Guest,Thank you for staying with us. Best Regards,Lax MendozaFront Desk Manager

6/10 - 괜찮아요

Mark 님, Horton

Our room had a leaking air conditioner. The carpet was wet and the room was musty. Staff said there was nothing they could do.
2024년 4월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 4월 28일
Dear Mr. Mark,Thank you for your response. Please accept our sincerest apologies for the inconvenience it has caused you during your stay. It was all about the occupancy situation that hampered us to offer you a room move. We hope we can make it up to you on your next visit in the future.

10/10 - 훌륭해요

Suhair

Staff very helpful and supportive. Good stay
2024년 4월에 6박 숙박함

4/10 - 별로예요

Konstantinas

2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Zaid

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
2024년 4월에 4박 숙박함
답변 제공: Lax Mendoza - Front Desk Manager 님, 2024년 4월 19일
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 - 훌륭해요

Khalid W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 4월 14일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
2024년 3월에 1박 숙박함
답변 제공: Ke 님, 2024년 4월 1일
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 - 너무 별로예요

Cliff

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 25일
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 - 훌륭해요

Tyshawon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 - 훌륭해요

samer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 - 훌륭해요

JILL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 - 훌륭해요

Abdul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff at the property were very friendly, professional. Room was very clean. Carpets could use freshening! Disappointed that there is no safe in the room. Breakfast was definitely not worth the price of $16.95/guest. Coffee was great!
2024년 2월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 26일
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. Rest assured that your comments are well taken and considered. We look forward to welcome you back again.

2/10 - 너무 별로예요

Celeste

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed here before, we'll be back.
2024년 2월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 26일
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Suite life!
We stayed in the jetted tub - King size bed - suite. Everything was great, from Jaime at the front desk to the employees that we encountered throughout the hotel. Everyone was friendly, the suite was ready on time and it was clean, comfortable and updated. We would definitely come back. Thank you!
2024년 2월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 26일
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ke = GREAT SERVICE!
The service for my stay at Crowne Plaza was exceptional. Ke was a great help to me and actually qualified me for the IHG Program. Very comforting & made me feel like I was at home!
2024년 2월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 16일
Thank you for staying at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We are looking forward to welcome you back again in the future.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 13일
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

8/10 - 좋아요

Rola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very good choice. Clean and cozy.
2024년 1월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 31일
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 - 괜찮아요

rafel 님, bay village

The room has loud noise being on a busy highway with poor window insulation .
2024년 1월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 29일
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

10/10 - 훌륭해요

Marco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 24일
Dear Mr. Marco,Thank you for your recent stay with us and we are delighted to know that you have enjoyed your stay,. We look forward on your next stay.

6/10 - 괜찮아요

riccardo

2024년 1월에 12박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 21일
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Already commented. Shower didn't properly drain.
2024년 1월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 9일
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 - 훌륭해요

Rupinder

2024년 1월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 29일
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 - 훌륭해요

ANTHONY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 25일
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 - 좋아요

John

연인과의 여행
좋아요: 직원 및 서비스
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 10일
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 - 훌륭해요

Teri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 10일
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 13일
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 - 훌륭해요

Ginnene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 9일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 - 좋아요

Bogdan

2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 25일
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 - 너무 별로예요

Nevein

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
2023년 12월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 - 훌륭해요

Tyler

2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 - 너무 별로예요

Jovana

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms dirty,long time for hot water to come
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 - 너무 별로예요

Jeanene

2023년 11월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 11월 20일
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 - 별로예요

Lisa

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.