필로우탑 침대, 책상, 암막 커튼, 다리미/다리미판

페어필드 인 & 스위트 시카고 다운타운/매그니피션트 마일 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 581개" "
평점 8 - 좋아요. 1001개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 96개" "
평점 4 - 별로예요. 1001개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 34개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

HAN BO

2023년 5월에 2박 숙박함
답변 제공: Viviana Torres 님, 2023년 5월 16일
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I am curious to know which areas of your visit we could have improved upon. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience. Our team here is committed to learning and growing from all of our guests and their comments. If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. Thank you again for you time. We hope to see you again whenever your travels bring you back to the Chicagoland area!

10/10 - 훌륭해요

Lee nanyoung

별로예요: 청결 상태
2022년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2022년 12월 27일
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Magnificent Mile with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any areas of your visit we could have improved upon. Our team here is committed to delivering an exceptional experience and are always trying to think of creative ways to exceed the expectations of our valued guests. If you have a moment, please feel free to share any additional feedback on how we can enhance your experience whenever your travels bring you back to Chicago.

8/10 - 좋아요

Misun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시카고 시티를 맘껏 여행하기에 가장 좋은 위치, 고 시카고 카드 사용시 걸어서 도착할 수 있는 랜드마크가 많음, 좋은 상점, 식당이 있는 거리에 위치. 호텔 주차비가 비싸다고 생각든다면 가까운 주차장을 이용할 수 있음. 리모델링으로 작지만 깨끗한 시설, 친절한 직원이 있는 곳
2021년 7월에 3박 숙박함
답변 제공: Gus 님, 2021년 7월 19일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jiwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jeffrey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Slightly cheaper than nearby hotels, but not on par with them
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

BECKY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous stay. Room was slightly small, but to be expected in the heart of the city.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Debra 님, Metamora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kind, welcoming staff
2024년 4월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 17일
Thank you for taking the time to provide us with a review and commentary about your time with us! We appreciate your feedback on our team and will be sure to share this with them to keep them motivated in providing the best service possible for all of our guests. We hope to see you again whenever your travels bring you back to our area!

10/10 - 훌륭해요

Yin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to everything
2024년 4월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 16일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Tara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location near shopping, dining, tours and the pier. Amazing breakfast each morning and very helpful and friendly staff.
2024년 4월에 3박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 16일
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and hope to see you again soon!

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Gus 님, 2024년 4월 14일
Thank you for staying with us we are glad you enjoyed your stay.

10/10 - 훌륭해요

britanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and the room was clean and comfortable
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 10일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Melissa

단체 여행
Great location, awesome staff and very clean hotel.
2024년 4월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 10일
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

6/10 - 괜찮아요

Florencia

아이를 동반한 가족 여행
The view of the room was very depressing
2024년 3월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 5일
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Unfortunately, being one of the shortest buildings in our immediate area, we do not offer any rooms with a view. We appreciate you choosing us for your travels with so many other options in the area. Thank you again for your time and your comments.

6/10 - 괜찮아요

walter

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Need some updates and repairs
2024년 3월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 5일
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 - 훌륭해요

Neei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only one thing was that I did not like was they are charging for parking separately
2024년 3월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 5일
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. Due to being downtown and not having parking onsite, we do our best to offer a competitive parking options through a partnership with a nearby parking garage. We greatly appreciate you providing us with feedback and we hope to see you again in the future.

10/10 - 훌륭해요

Teresa

2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 2일
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Maher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 4월 2일
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to see that our location fit your needs! We hope to see you again soon.

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good
2024년 3월에 2박 숙박함
답변 제공: Gus 님, 2024년 3월 29일
Thank you for staying with us . We are glad you enjoyed your stay.

10/10 - 훌륭해요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One thing for sure, the property is dated and definitely needs a few touch ups. That being said, everything else was perfect. We loved the staff, the breakfasts, the location and everything in between. We definitely would come back here
2024년 3월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 3월 27일
Thank you for taking the time to provide us with a review of your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team to make sure we are properly maintaining our guest rooms and public areas. We greatly appreciate your time and your kind feedback about our team. We hope you choose to stay with us again in the future.

10/10 - 훌륭해요

Gerson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 3월 19일
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite hotel when I visit Chicago!
2024년 3월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 3월 19일
Thank you for taking the time to provide us with your feedback! We're so happy to hear that we continue to be your go-to hotel in the area as we know there are plenty of options to choose from. Our team is dedicated to providing a welcoming and comfortable environment for all of our guests. I will be sharing your feedback with them to help keep them motivated. We look forward to having you back again soon!

6/10 - 괜찮아요

Lakshminarayanan

가족 여행
좋아요: 직원 및 서비스
The sofa bed was very bad and not usable as it was bent and was not possible to sleep. Even the king bed was making noise even for a small movement. AC was making continuous noise throughout the night. No exhaust in bathroom. The only positive things was the staff were good. Otherwise not worth staying at this property. Not a good Marriott Bonvoy stay 😤
2024년 3월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 3월 9일
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy a peaceful and comfortable stay while you were here. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our Chief Engineer so that the Engineering team can inspect, repair and replace everything as necessary. We greatly appreciate your time and your feedback so that we can ensure this is an isolated incident.

10/10 - 훌륭해요

Bridget

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and comfortably in a great location to everything within walking distance.
2023년 12월에 3박 숙박함
답변 제공: Gus 님, 2024년 3월 3일
Its great to hear that you enjoyed your stay with us. We are glad you did.

10/10 - 훌륭해요

Sonya M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tons of dining options!!
2024년 2월에 1박 숙박함
답변 제공: Gus 님, 2024년 3월 1일
We are glad you enjoyed your stay with us and our various dinning options around the hotel.

6/10 - 괜찮아요

Hristo

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No microwave in the room. Valet was not very good - told me to go get my car myself... Kind of outdated and room had a old cracked building wall as a view.
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 29일
Thank you for taking the time to provide us with a review of your time with us. I am disheartened to hear about the issues you had with valet. If you are willing to provide me with more information regarding the day and time that this incident occurred, I would greatly appreciate your assistance. With that information, I can identify the correct associate in order to report their behavior to their manager at the valet company. I also apologize that our guestroom did not accommodate your needs. If you choose to stay with us again in the future, we do have microwaves available for guest use in the 2nd floor breakfast area from 6:00 AM - 10:00 PM as well as additional microwaves accessible 24 hours a day in our lobby. Unfortunately, we don't have any guestrooms with views due to our location and the height of our building in comparison to the buildings around us. We appreciate you choosing to stay with us over all of the other hotels in the area and sincerely apologize for the less than stellar experience you had. Thank you for your time and for your feedback.

10/10 - 훌륭해요

Breanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 27일
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was amazing!! The free breakfast was super good with a good variety. I think the best part of the hotel was the staff, they were all over the top nice and not fake nice they were just all great people!! Definitely staying here again next time I come to Chicago
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 27일
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

10/10 - 훌륭해요

Oscar

2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 3월 21일
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful. They were polite, helpful and very personable.
2024년 2월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 27일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

4/10 - 별로예요

Tara

가족 여행
좋아요: 직원 및 서비스
The staff was amazing at check in and cleaning staff was very friendly. We were surprised to find used bars of soap left to wash our hands only. However, we had an emergency leading to my wife hospitalization and we left over 24hours early and they wouldn’t do anything for us. Even a small partial credit or discount. Nothing. Big businesses should support the people who support them.
2024년 2월에 4박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 23일
Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologize for the cleanliness issue you experienced. Our Housekeeping leadership and I will be conducting a one-on-one with the team member that cleaned your room ahead of your arrival and have already shared your feedback with the team members who are here this morning. With regard to your early departure, your reservation was prepaid directly to Expedia. While we did make the adjustment to the reservation on our end and are only charging Expedia for 3 nights, we have no ability to refund you since we did not charge you. You will have to contact Expedia directly to have the 4th night refunded. They will contact us and be able to verify that we've only charged them for 3 nights and will then process your refund on their end from the payment you paid to them prior to your arrival. If you have any questions about this, please feel free to reach out.

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend this hotel for a stay in Chicago. Extremely clean. Friendly staff. Reasonably priced. Great location.
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 20일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Amol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Gus 님, 2024년 2월 16일
Thank you for staying with us we are glad you enjoyed your stay

6/10 - 괜찮아요

Joyce

좋아요: 청결 상태
No room service, front desk at check out was busy singing, coffee pot in room did not work and refrigerator in room made noise most of the night. I can say that breakfast was very stocked and the lady there was very helpful. A gentleman did offer to help with bags. I am not sure if he was a bell person I don’t remember seeing a name badge.
2024년 2월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 13일
Thank you for taking the time to provide us with a review of your recent stay. I sincerely apologize that our front desk staff was not attentive. All of our guests should be receiving a warm welcome each time they enter the lobby and this is something we will be speaking with our team about. I will be sharing your feedback about the coffee maker and the refrigerator in your guestroom with our Housekeeping and Engineering leadership so that those items can be repaired or replaced. We appreciate your kind words about our breakfast attendant and will be sure to pass that feedback along to her directly. If you have anything additional you'd like to share, please do not hesitate to contact us. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

jose

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente su limpieza y comodidad
2024년 2월에 5박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 14일
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Gus 님, 2024년 1월 28일
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 23일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

Gavin

2024년 1월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 23일
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Incidental charge was unexpected.
2024년 1월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 20일
Thank you for taking the time to leave us a review. I sincerely apologize that the incidental hold wasn't verbally mentioned to you. While we do have a sign at the front desk explaining this authorization, it is best practice for us to mention it directly to each guest when we ask for them to insert their card at check in. I will be sure to bring this up with our front desk associates during our upcoming meeting. If you have any additional information you'd like to share with us about how we could have improved your experience, please don't hesitate to reach out. We hope to have the opportunity to host you again the next time your travels bring you to the Chicagoland area!

6/10 - 괜찮아요

Chad

2024년 1월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 16일
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience and I will be passing your feedback along to our above property leadership for review. If you have anything additional you'd like to share, please do not hesitate to reach out to us. Our team here is committed to learning and growing from all of our guests and their comments. Thank you again for your time. We hope to see you again whenever your travels bring you back to the Chicagoland area!

10/10 - 훌륭해요

nivia 님, Dekalb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean and a good location downtown
2023년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 16일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

8/10 - 좋아요

MARC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 9일
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!

10/10 - 훌륭해요

TATIANA

2024년 1월에 3박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 9일
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 - 훌륭해요

william

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 3일
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

6/10 - 괜찮아요

Logan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My fiancé had surgery at Northwestern next door. This hotel was extremely convenient and affordable. It was a very short walk to the hospital and I appreciated that. However, I would recommend requesting a room that does not face the alley. I have never heard such a noisy alley in any of my travels. The trucks and garbage pick up was nonstop. It was incredibly loud, and even happened at 10pm, 4am, etc. I'm sure the other rooms are nice and provide a better experience.
2023년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 3일
Thank you for your time and for your comments about your recent experience with us. I sincerely apologize that your rest was interrupted by trucks in the alley at all hours of the day & night. We hope that our guests are able to have a peaceful and relaxing stay while they are here and I am so sorry that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area and that your fiancé is feeling better.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Viviana Torres 님, 2024년 2월 2일
We appreciate your time and thank you for leaving us a review. If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this hotel when I come to Chicago because of the convenient location, safe area, and great condition of the hotel itself.
2023년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2024년 1월 3일
Thank you for taking the time to provide with such high ratings! I am delighted to see that you've had multiple positive experiences with us and that we are your go-to hotel in the area. Our team works hard to ensure that every guest has a memorable stay with us. I will happily share your feedback with the rest of the team. We have been in contact with company that repairs our gym equipment, but unfortunately, they are still awaiting the parts they need to get the machine back up & running. I hope this will be resolved before your next visit. We look forward to hosting you again soon!

10/10 - 훌륭해요

Dashai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time staying at this hotel in Chicago and I would like to say that the rooms were quite spacious, and the location is between Michigan Avenue and the Navy pier which is considered walkable depending on your preference. The only issue is that a Hotel is next to the Emergency department if you’re a light sleeper you will hear the ambulance very frequently day in and day out at least they offer a complementary breakfast.
2023년 12월에 1박 숙박함
답변 제공: Viviana Torres 님, 2023년 12월 26일
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by the nearby hospital. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 - 훌륭해요

Benjamin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, and it was clean. Breakfast wasn't so great.
2023년 12월에 1박 숙박함
답변 제공: Viviana Torres 님, 2023년 12월 26일
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. I'm sorry that the breakfast offerings didn't meet your needs. If you have any additional feedback you'd like to share, please feel free to contact me directly. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Erwinilo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Viviana Torres 님, 2023년 12월 22일
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Viviana Torres 님, 2023년 12월 22일
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!