외관

힐튼 가든 인 시카고/미드웨이 에어포트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 543개" "
평점 8 - 좋아요. 1001개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 85개" "
평점 4 - 별로예요. 1001개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 77개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

arthur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like how we were treated. the only thing i did,nt like was in our room there was water marked 3.00 this made it look that it was desperate. the afro american that was in charge in the morning should get a raise . she was remarkable
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Arthur, your kind words about Hilton Garden Inn Chicago/Midway Airport are greatly appreciated. We’re delighted to hear you felt well cared for during your stay. We'll surely pass on your compliments to our morning colleague, and we apologize if price tags in the room seemed off-putting. It's wonderful to have made a positive impression on you and we look forward to your return.

2/10 - 너무 별로예요

Nikolaos

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Definitely better options for the price
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Nikolaos, it's disappointing to hear we didn't meet your expectations during your stay. The team continually strives to provide excellent accommodations at a competitive price. We'd appreciate the opportunity to serve you again and try to make your stay better than the last.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was fine. There is not enough parking but the morning staff was excellent when we were parked in.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Lisa, thank you for choosing the Hilton Garden Inn Chicago/Midway Airport and for your positive feedback. We're pleased to hear you had a good experience with our morning team members. We understand your concerns about parking and are continually working on solutions to provide the best possible guest experience. We appreciate your understanding and look forward to welcoming you back.

10/10 - 훌륭해요

Lana K.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Lana, it's always heartwarming to get feedback such as yours, and we're thrilled you enjoyed your stay at the Hilton Garden Inn Chicago/Midway Airport. We hope to welcome you back again soon in the future. Your satisfaction is our ultimate reward!

8/10 - 좋아요

Rita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues with my stay. The furniture is dated. Bed comfortable I slept well. Good stay
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Rita, it's wonderful to see that you had a good, restful stay at Hilton Garden Inn Chicago/Midway Airport. We're glad the bed added to your comfort. While we strive to maintain a timeless elegance, we appreciate your feedback regarding our furniture. We're continuously looking into updates to enhance the overall guest experience. Thank you so much for leaving a review. We look forward to welcoming you in the future.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the 5 out of 5 rating, Steve!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Chicago/Midway Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 - 너무 별로예요

Laura C.

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Laura, it's disappointing to see that you didn't fully enjoy your recent experience with us. We value all guest feedback as it gives us insights to improve our offerings. Should you choose to stay with us again, we are committed to ensuring your experience aligns more closely with your expectations.

8/10 - 좋아요

Tanaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Tanaya, it sounds like your stay at Hilton Garden Inn Chicago/Midway Airport generally met your expectations. Our team strives to provide an excellent experience for our valued guests, so we truly appreciate your rating. We're looking forward to your next visit with us. Until then, safe travels!

10/10 - 훌륭해요

Evaristo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Evaristo, it's wonderful to hear that you enjoyed the welcoming service at Hilton Garden Inn Chicago/Midway Airport. Thank you for the positive feedback, and we hope to welcome you back in the future.

10/10 - 훌륭해요

dora m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for sharing, Dora!At Hilton Garden Inn Chicago/Midway Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is good
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Rafael, thank you for your positive review. We're thrilled to know that you appreciated the Hilton Garden Inn Chicago/Midway Airport. It's great to hear that our property met your expectations. We hope to welcome you back in the near future for an even better experience.

10/10 - 훌륭해요

Erick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, super clean place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Erick, we're thrilled to know you appreciated our team's friendly demeanor during your stay at Hilton Garden Inn Chicago/Midway Airport. It's also wonderful that you found the environment to be impeccably clean. Your kind words will provide encouragement to our team to continue their efforts. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Antonio

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thanks for the fantastic rating, Antonio!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Chicago/Midway Airport. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Alice, it's fantastic to hear that you had an outstanding experience at Hilton Garden Inn Chicago/Midway Airport. We greatly appreciate your five-star rating and are delighted that we were able to provide a satisfying stay. Looking forward to your next visit. Safe travels.

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Noisy and unsafe. The people next door were noisy, people walking down the halls were noisy - or the walls / doors didn’t do anything to dampen the noise. Unsafe - about 2am a lady ran down the hall screaming help me - help me! We didn’t know what was going on - just stayed in our rooms until it was time to check out.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Chris, we regret to hear about the disturbances you encountered during your stay. It's unfortunate that you felt unsafe due to unpleasant circumstances beyond your control. You can rest assured that guest safety is of utmost importance and such incidents are rare. We will follow up on this matter internally to ensure a better stay for all our guests in the future.

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Sherry, it's wonderful to know you enjoyed your stay at the Hilton Garden Inn Chicago/Midway Airport. We appreciate your concise feedback and look forward to welcoming you again in the future.

10/10 - 훌륭해요

Myckeoke Elayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoy my stay and will be back soon.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Myckeoke Elayne, thank you for sharing your positive experience at Hilton Garden Inn Chicago/Midway Airport. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back soon. Safe travels!

10/10 - 훌륭해요

Guillermina

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Guillermina, it's great to hear you had a wonderful experience at Hilton Garden Inn Chicago/Midway Airport. We're thrilled your stay with us surpassed expectations and we can't wait to welcome you back on your next visit to Chicago.

10/10 - 훌륭해요

Lee Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice hotel area for staying if you are flying in or out of Midway. The hotel was safe, clean, room was cozy and comfortable, and the staff friendly (we arrived after midnight). What I didn't realize was the Hilton Diamond member perks don't apply if you book through a third-party site (i.e. free parking, food credit) but this is the fault of Hilton's app for not making this clear, not the individual hotel.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Lee Ann, it brings great pleasure to hear that your stay at Hilton Garden Inn Chicago/Midway Airport was enjoyable. We value your comments regarding the cleanliness and comfort. Also, we appreciate your acknowledgement of our friendly team. For further future reference, please consider booking through our official channels to fully benefit from our member perks. Your understanding is much appreciated and we hope to welcome you again.

10/10 - 훌륭해요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Nancy, it's wonderful to see your top rating of Hilton Garden Inn Chicago/Midway Airport. We are beyond thrilled that your stay with us met your expectations. Thank you for choosing us, and we look forward to being your preferred choice for accommodation on your next visit to Chicago.

10/10 - 훌륭해요

Samuel

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thank you for the amazing rating, Samuel!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Chicago/Midway Airport soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Andrea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People are very welcoming and very attentive to any request, definitely the people that working in this place have great attitude, very professional which make my experience and my stay even better, I’m very thankful, thank you
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Andrea, thank you for sharing your exceptional experience at Hilton Garden Inn Chicago/Midway Airport. It's heartening to learn that our attentive team members played a pivotal role in enhancing your stay. We sincerely appreciate your gracious comments regarding their professionalism and positive attitudes. Thank you for your appreciation, we look forward to your next stay with us.

8/10 - 좋아요

Sharon 님, Chatham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Sharon, your high rating for Hilton Garden Inn Chicago/Midway Airport is greatly appreciated. We're delighted you enjoyed your stay with us. Looking forward to welcoming you back on your next visit to Chicago!

8/10 - 좋아요

Carl

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely friendly
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Carl, thank you for your warm words about our Hilton Garden Inn Chicago/Midway Airport. We are delighted to know our team members' enthusiastic service was much appreciated. We're looking forward to welcoming you back on your future travels.

4/10 - 별로예요

Margarett

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I felt like I was getting nickeled and dined my entire stay. They put a loud family of 6 next to me room who stayed up until 2am. Parking is 24$ a day. No free breakfast, have to pay 15$ for a crappy breakfast. I mean overcooked eggs, shriveled sausage, stale cereal. It was ridiculous, I won’t be back again.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Margarett, it's regrettable to hear that your stay didn't meet your expectations. We apologize for any disturbances caused by noise and it's unfortunate that you weren't satisfied with the in-room dining and parking fees. We aim to provide quality food options and it's disappointing that this was not reflected in your experience. Your feedback is valued and we'll utilize it to make improvements where needed. We understand you have many options when choosing accommodations and we hope you'll consider giving us another opportunity to provide a better experience in the future.

8/10 - 좋아요

DANA

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Dana, it's great to see you enjoyed your stay overall at Hilton Garden Inn Chicago/Midway Airport. We appreciate you taking the time to rate us and we look forward to having you as our guest again in the future. Safe travels!

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked it
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Douglas, it's great to hear that you enjoyed your stay at Hilton Garden Inn Chicago/Midway Airport. We appreciate your feedback and look forward to welcoming you back in the near future.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It worked perfect for us to leave our vehicle here and it was convenient for us to pick up our vehicle after our trip.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Paul, it's heartening to hear that the Hilton Garden Inn Chicago/Midway Airport provided the convenience you were looking for regarding your vehicle. Thank you for taking the time to share this positive feedback. Your satisfaction is our motivation. Looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When southwest canceled my flight I was able to stay her with no luggage and they gave me basic toiletries and made sure I had a good nights sleep before my early flight the next morning. I also had salmon at the restaurant and it was really good. Great staff and Josh was the best.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Robin, it's fantastic to hear how the Hilton Garden Inn Chicago/Midway Airport was a haven for you amidst travel disruptions. We're pleased that our team members were able to provide the essentials to make your stay comfortable. It's also great to learn you enjoyed the salmon at the restaurant and found our colleague Josh to be a highlight of your experience. We're looking forward to the opportunity to offer another memorable stay in the future.

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean place
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Andrew, we're glad to hear you enjoyed your stay at Hilton Garden Inn Chicago/Midway Airport. Our team members work diligently to maintain a cleanly environment for our guests and we're thrilled to know we achieved this during your stay. We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, convenient for airport
Amazing customer service! Front desk staff were awesome!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Susan, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn Chicago/Midway Airport. Our front desk colleagues will be thrilled to hear your recognition of their top-notch service. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Doris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Doris, it's great to hear you had a positive experience at Hilton Garden Inn Chicago/Midway Airport. We appreciate your high rating and hope to welcome you back for another enjoyable stay. Thank you!

10/10 - 훌륭해요

Eliot

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and quiet
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Eliot, it's wonderful to hear you enjoyed your stay at the Hilton Garden Inn Chicago/Midway Airport. We appreciate you commenting on the cleanliness and tranquil environment. We strive to maintain a high standard for our guests and we look forward to providing you with another pleasant stay in the future!

8/10 - 좋아요

Chad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Chad, it's great to hear that you had a positive experience at Hilton Garden Inn Chicago/Midway Airport. We trust that we met your expectations and we're looking forward to welcoming you back during your next visit to Chicago.

10/10 - 훌륭해요

Susana

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Thank you for the excellent rating, Susana!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Chicago/Midway Airport! We look forward to hosting you again soon.

8/10 - 좋아요

Joline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and room were overall fine. The room was clean. My stay was about 5 hours in total due to a flight cancelation so most important was convenience and proximity to Midway airport.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Joline, thank you for choosing Hilton Garden Inn Chicago/Midway Airport during your unexpected itinerary change. We're pleased that our convenience and close proximity to the airport were helpful to you. Our team members strive to provide a comfortable and clean environment, even for brief stays. We hope to welcome you back again under more relaxed circumstances. Safe travels!

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If you want a free breakfast with your stay, this is not the place to be. $14.95, as of this review, is the price. Other hotels in this immediate area have free breakfast. Other than that, everything else was very good.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Thank you for your feedback. We're glad to know that you found most aspects of your stay at Hilton Garden Inn Chicago/Midway Airport to be very satisfying. On the topic of breakfast, we do charge to ensure an excellent array of choices and fresh ingredients. We appreciate understanding where guest expectations and our offerings might differ. We thank you for choosing us and hope to welcome you back soon.

10/10 - 훌륭해요

Roberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton Garden Inn Great Place to stay!!!
This always a great place to stay. Been staying at Hilton Garden Inn accross America!!!!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Roberto, we appreciate hearing about your positive experiences at Hilton Garden Inn Chicago/Midway Airport as well as other Hilton Garden Inn locations across America. It makes us incredibly happy to know you always find our accommodations to be excellent. We're looking forward to welcoming you back on your next trip!

10/10 - 훌륭해요

charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thanks for the amazing rating, Charles!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Chicago/Midway Airport!

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Valerie, thank you for your stellar rating of Hilton Garden Inn Chicago/Midway Airport! We are so glad to know that your stay with us met your expectations. We look forward to your next visit, ensuring another exceptional experience!

10/10 - 훌륭해요

Sarah 님, Melvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is absolutely amazing. Great and timely shuttle, easy check in, solid internet. My one and only suggestion is to replace the shower head in room 411.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Sarah, thank you for choosing to stay at the Hilton Garden Inn Chicago/Midway Airport and for your fantastic feedback. We're pleased to know that you appreciated the efficient shuttle service, easy check-in, and reliable internet connection. Your suggestion concerning the shower is noted for hotel improvement. We hope your next visit to our hotel is just around the corner.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
James, it's great to see such a high score for Hilton Garden Inn Chicago/Midway Airport. Our team members are thrilled to know they've met your expectations and we're eager to have another opportunity to serve you in the future. Safe travels.

10/10 - 훌륭해요

Karen 님, Knox

2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Karen, thank you for leaving a rating! It's joyful to know your stay at Hilton Garden Inn Chicago/Midway Airport met your expectations. We hope to have the pleasure of hosting you again in the future. Safe travels until we meet again!

2/10 - 너무 별로예요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Corey, it's quite regrettable to see your rating. Your feedback is essential and while there are no specifics provided, we encourage you to get in touch with us so we can understand any issues that may have arisen during your stay and work towards resolving them.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Michael, it's wonderful to hear you had an excellent stay at Hilton Garden Inn Chicago/Midway Airport. We appreciate your stellar rating and look forwarded to welcoming you back on your future visits to Chicago.

6/10 - 괜찮아요

Samuel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was not completely satisfactory
The front entrance was closed and we had to walk through snow to the side entrance which was not cleaned
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Samuel, we understand your concerns about the entry pathway during your stay. It's crucial for all areas to be accessible, especially when weather is a factor. Your feedback enlightens us about areas that could use improvement. We trust your future experiences will better reflect our commitment to guest convenience and safety.

4/10 - 별로예요

Thai

I was perturbed that they would charge $24 for parking (how is that not an amenity). The hotel did not necessarily appear to be dirty, but it did not feel that clean (maybe because things looked old, chipped wood on furniture, etc).
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thai, we appreciate your feedback and we're sorry to hear you had concerns about the parking charges as well as the perceived condition and cleanliness of the hotel. While amenities vary, we strive to provide clear communication regarding our services and their associated costs. When it comes to cleanliness, we assure you we maintain a rigorous schedule of deep cleaning and refresh the property regularly. Your feedback is useful in reinforcing these efforts and we will certainly use it for improvements. We hope you will give us another chance to offer you a better experience in the future.

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
David, we appreciate your stellar rating of Hilton Garden Inn Chicago/Midway Airport! We're thrilled that your experience with us met all your expectations and we hope to have the opportunity to serve you again in the future. Thank you for choosing us!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
The Hilton Garden Inn Chicago/Midway Airport appreciates your feedback. We're elated to learn that you had a satisfactory stay with us. Your review helps our team continue to provide the high-quality service we strive for. We hope to warmly welcome you back in the future.

10/10 - 훌륭해요

Brenda 님, Champaign

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Brenda, it's wonderful to hear that you had an excellent experience at Hilton Garden Inn Chicago/Midway Airport. We truly appreciate your top rating and hope that you visit us again soon!