회의 시설

팔머 하우스 어 힐튼 호텔 여행 후기

4 out of 5
팔머 하우스 어 힐튼 호텔
17 E Monroe St, Chicago, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1204개 이용 후기 중 593개" "
평점 8 - 좋아요. 1204개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1204개 이용 후기 중 174개" "
평점 4 - 별로예요. 1204개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1204개 이용 후기 중 81개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: The Palmer House Hilton 님, 2023년 11월 21일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

4/10 - 별로예요

SUNG DON

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: EO 님, 2022년 8월 31일
Dear Sung Don,Thank you for your recent stay with us here at The Palmer House. We hope to be able to welcome you back soon.Best Regards,Ericka

6/10 - 괜찮아요

Kristian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Standard room, good price for location
2024년 5월에 3박 숙박함

4/10 - 별로예요

Gheorghe

별로예요: 청결 상태
Just ok
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Gheorghe,While we're glad you found your stay satisfactory, we're disappointed we didn't fully exceed your expectations. We hope to have the opportunity to impress you on your next visit.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La localización del lugar es excelente para poder acceder a los sitios turísticos de forma fácil y rápida.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Querido Miguel,Fue un placer recibirlo mientras estuvo en la ciudad. Nos alegra que nuestra ubicación haya funcionado bien para su viaje y lo invitamos a quedarse con nosotros nuevamente si regresa a la zona.Atentamente,Henry DornelasGerente del hotel

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Cathy,Thank you for leaving a review about your recent stay. We're glad to hear you enjoyed your time with us. Thanks again, and we look forward to welcoming you back to Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Robert 님, Ciudad Juarez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, thoroughly enjoyable stay. Friendly staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Robert,We appreciate your kind words about your recent stay with us. Our Team takes pride in providing friendly service, and we're thrilled you recognized their hospitality. Thank you for choosing Palmer House A Hilton Hotel, and we can't wait to welcome you back for another enjoyable experience.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Bannur 님, Granada

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great staff
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Bannur,Thank you for choosing to stay with us and for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We are delighted to hear that our location and friendly Team added to the enjoyment of your visit. It was a sincere pleasure to host you, and we look forward to welcoming you back soon for another memorable stay!Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The decor is beautiful. The staff was helpful and the breakfast was very good. The brownies are not so great. Do not buy at $8. The only problem was when we asked for additional items in our room, they either arrived after a very long wait or not at all. One more thing - smallest bathroom I have ever seen.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Sherry,We at Palmer House, A Hilton Hotel appreciate your review. We are delighted to hear you enjoyed our delicious breakfast and had pleasant encounters with our warm, friendly Team. We appreciate your feedback and will use it to continually improve for our guests. We hope to have the pleasure of welcoming you back. Sincerely,Henry DornelasHotel Manager

6/10 - 괜찮아요

Jeffrey

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The stay was fine. This hotel has a system where you are charged an extra $25 but then it is applied to a bar or restaurant bill. The only problem is that they didn’t execute that process at all so my bill at the restaurant was not reduced $25. That was discovered when I returned home. They are banking on the fact that most people won’t call to fight for their $25 over the phone. So…beware!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Jeffrey,Thank you for sharing your experience. We appreciate your feedback on the billing issue and sincerely regret any inconvenience this may have caused. Please reach out to us offline if you have questions or need assistance regarding this matter. We look forward to welcoming you back and providing a more seamless experience.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The famous lobby is awesome
2024년 4월에 3박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 5월 1일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

8/10 - 좋아요

Josh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel ended up being pretty good for the stay, I was very comfortable with my room, I just was not informed there was a $25 mandatory property charge, which is why I’m rating 4 stars. The location is close to most of the local transit lines, as well as having decent stores in the area if you need to pick anything up (target, convenience stores, etc)
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

Mingwei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location. Nice walk to lake and River. Close to museum and Chicago culture center. Old hotel and average maintenance. The room has no privacy tag. Asked but ignored. No complaint. Good stay and enjoyed.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

bryan

좋아요: 청결 상태
Within 2 blocks from the amazing Chicago Art Museum. There is an Irish Pub on the same block. Lake Michigan is 3 blocks away.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was helpful. Rooms were kept clean. Good area.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager

6/10 - 괜찮아요

Karla 님, Bellevue

가족 여행
좋아요: 직원 및 서비스
The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

Kristin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager

4/10 - 별로예요

Rebecca

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

David

2024년 3월에 4박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 5월 1일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

2/10 - 너무 별로예요

Melba

2024년 4월에 3박 숙박함

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant stay. Would recommend. Great during the holidays—beautiful decorations and holiday cheer.
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Julia,Thank you for sharing your experience at Palmer House A Hilton Hotel. We are so happy to hear that you had a great stay with us. It's wonderful to know that you enjoyed the beautiful decorations and holiday atmosphere during your visit. We appreciate your kind recommendation and look forward to welcoming you back to Palmer House for another delightful stay!Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 4월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

10/10 - 훌륭해요

Brenda

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Harriett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was very nice. However, there was an annoying noise, like someone or something was banging on the pipes and because of this I did NOT have a restful night sleep.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Harriett,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel very nice. However, we're concerned to learn about the noise disturbance you experienced during your stay. Providing a restful night's sleep is a top priority for us, and we apologize for any inconvenience caused by the noise from the pipes. Your comments have been noted, and we will look into the issue. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Henry DornelasHotel Manager

6/10 - 괜찮아요

Ma Zarina Concepcion

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The new pool and fitness area additions were awesome! However, our room was small and the pillows were not the most comfortable. The staff were okay. It was a busy weekend. The tablet in our room that was supposed to help with the stay did not work and still had the past occupants' info.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Ma Zarina,We're delighted to hear you enjoyed the addition of the new pool and fitness area! We sincerely apologize for the discomfort with the room size, pillows, and the issue with the tablet not being reset for your stay. We appreciate your understanding during a busy weekend and value your feedback on our staff's service. We hope to welcome you back soon, aiming to provide an even better experience.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

Terriann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walkable to Art Museum, Millennium Park and shopping
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Terriann,We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you so much for the high rating, and we hope to see you again soon at Palmer House A Hilton Hotel.Sincerely,Henry DornelasHotel Manager

4/10 - 별로예요

Michael

I was upsold on a room that didn’t have a leisure chair or couch. Very disappointed
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize that our room didn’t meet your expectations and welcome you to connect with us offline for us to further look into this for you. We look forward to regaining your confidence and welcoming you back to the hotel in the near future.Sincerely,Henry DornelasHotel Manager

8/10 - 좋아요

robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Only issue was the hot water pressure for hot water did not work. Like period. No water came out and we had to shower with cold water. Asked for a fan and was told they would look for one and then never given to us. Overall the stay was worth it but I wished they would have accommodated us and worked on some do the maintenance of the room.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Robert,We are so happy to know that you had a good time with us overall at Palmer House A Hilton Hotel. Your feedback regarding the hot water pressure will be discussed internally, and our maintenance team will look into your comments further so that improvements can be made where necessary. In addition, we apologize for any disappointment in the service you received, and we'll work to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future. Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Brad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Brad,Thank you for choosing Palmer House A Hilton Hotel! We're glad you enjoyed your visit, and we invite you to stay with us again during your next trip.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed this historic hotel. It was walkable to our destinations including museums and restaurants. The staff was great.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear David,Thank you so much for the perfect rating! It warms our hearts to know that our friendly team members and prime location were perfect for your needs during your stay. It would be a pleasure to welcome you back to the Palmer House, a Hilton Hotel in the future.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Kristina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice (and extremely busy and packed with people), rooms were great. Great location to get a Chicago experience. Clean rooms, but no option to use a refrigerator for personal items.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Kristina,Thank you for choosing Palmer House, a Hilton Hotel, and for taking the time to share your delightful five-star review. We are thrilled you were impressed with our clean, comfortable accommodations and great location. Your constructive comment about a refrigerator is also appreciated and will be shared with the team as we consider future improvements. We look forward to welcoming you back for another memorable experience.Sincerely,Henry DornelasHotel Manager

10/10 - 훌륭해요

Bruce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff and hotel. Highly recommend!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Bruce,Thank you for your glowing review and perfect rating! Our Team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a terrific impression on you. It was a pleasure having you here, and we hope you return to Palmer House, a Hilton Hotel soon.Sincerely,Henry DornelasHotel Manager

4/10 - 별로예요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mallory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great, friendly staff. The parking was very convenient, right across the street.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Mallory,Thank you for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We're delighted that you had a great stay with us and that our Team contributed positively to your experience. It's great to know that you found our parking arrangements convenient. We appreciate your generous review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Henry DronelasHotel Manager

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 4월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

10/10 - 훌륭해요

Marvin

2024년 3월에 2박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 4월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

4/10 - 별로예요

Cristina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Small room and no view
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager

6/10 - 괜찮아요

Nina

연인과의 여행
좋아요: 직원 및 서비스
Hotel room is not what we expected. Room was a lot smaller.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager

6/10 - 괜찮아요

david 님, Benton Harbor

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
dirty clothes under bed from someones previous stay thick dust all around room woke up take shower an had huge bugs in there
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear David,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Sincerely,Henry DronelasHotel Manager

2/10 - 너무 별로예요

Brooke

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Check in time was 3pm, we got there at 5pm and we still didn’t have a room. Check in line took about an hour to get through to end up still not having a room. We finally got a text that our room was ready at 610pm. We got woken up at 2am with a full on party in the hall. Super disappointed with our stay
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Brooke,It is disheartening to learn about your experience at check-in and the noise you dealt with early in the morning. Please accept our heartfelt apologies for these concerns, and know that we will speak with our team to ensure similar situations do not occur again. Thank you for taking time out of your day to share your thoughts, and we hope you'll give us another opportunity to regain your trust someday. Sincerely,Henry DronelasHotel Manager

8/10 - 좋아요

Aryssa

2024년 3월에 1박 숙박함
답변 제공: The Palmer House Hilton 님, 2024년 4월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

10/10 - 훌륭해요

Shantheis

좋아요: 청결 상태
Overall good
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Shantheis,Thank you for your review of Palmer House A Hilton Hotel. We're delighted you enjoyed your stay and would love to welcome you back soon!Sincerely,Henry DronelasHotel Manager

4/10 - 별로예요

Kamieo 님, Elizabeth City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took over 45 minutes. When I got to the desk I was told my room was not ready despite being there over 1 hour after check in
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Kamieo,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're saddened to hear we fell short of meeting your expectations and that you were disappointed with your check-in experience. Please accept our sincere apologies for the unexpected delays we encountered upon your arrival and any inconvenience this may have caused. We appreciate your patience and value your feedback as this allows us to address where we need to be doing better. We're grateful for your comments, and we hope to have the opportunity to welcome you back for a much-improved stay the next time you're in the area. Sincerely,Henry DronelasHotel Manager

2/10 - 너무 별로예요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No problem with the stay overall however what I did not like was I was surprised by a $25 fee I was charged at the hotel. I actually complained about it and they referred me to my email from Expedia and sure enough it was there however it was not clear to me when I booked, I feel hidden in the fine print. They do use it as a credit, but I checked in late so never able to use the credit. I felt slighted by this. It should be made Clearer at booking I feel. Whether you did or did not make it clear I was surprised so it was not clear enough and made of a bad experience for me overall with the hotel and Expedia.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Scott,We appreciate your feedback, and we apologize for any distress about our fees. Unfortunately, we're not able to control where or how third-party sites list information. We recommend contacting the booking site with your concerns, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Henry DronelasHotel Manager

6/10 - 괜찮아요

Ketoura

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

leigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful. Staff is incredibly helpful and incredibly polite/ professional. Would recommend to everyone visiting Chicago.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Leigh,Thank you for taking a moment to share your wonderful review. We know the Team at Palmer House A Hilton Hotel makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Sincerely,Henry DronelasHotel Manager

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like the setup of the room. It was a smaller room and because of that the furniture placement was odd. Additionally, the bathroom was small with no fan and only a ligjt in the mirror. I have stayed at the palmer house hotel many times in the past and alway had better accommodations. The hotel itself is great. It is in a good location and the staff is very friendly and helpful. I would recommend the hotel to other, but not room 9 263.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Dave,Thank you so much for the high rating. We're so happy to know that our prime location and friendly service left a positive impression on you during your visit. That being said, we apologize for any disappointment in our accommodations and we will be sure to discuss your feedback regarding this matter internally. We hope you will consider coming back to give us another chance in the future; we're confident that we can deliver a better stay. Sincerely,Henry DronelasHotel Manager