고급 침구, 필로우탑 침대, 책상, 무료 WiFi

루비 룸 여행 후기

2.5 out of 5
루비 룸
1745 W Division St, Chicago, IL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 537개 이용 후기 중 177개" "
평점 8 - 좋아요. 537개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 537개 이용 후기 중 92개" "
평점 4 - 별로예요. 537개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 537개 이용 후기 중 35개" "

8.4/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Sangyong

좋아요: 청결 상태
별로예요: 객실의 편안함
No Elevator
There is no elevator and visitors should carry their luggage with narrow stair to 4th floor. Consider if you have big luggage.

8/10 - 좋아요

Marvin

좋아요: 청결 상태
The shower door was off of the roller hinges. Serious risk to fall and break. Top floor room had a nice view of downtown. Very serious stairs. Don’t do this place if steep stairs are an issue.
2024년 4월에 1박 숙박함
답변 제공: Ruby Room Inn 님, 2024년 4월 23일
Hey Marvin, thanks for the heads up on the shower door. I wish you would have let us knowduring your stay. We would have been happy to fix. Hope to see you again.

2/10 - 너무 별로예요

Ali

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 3월 27일
Ali, you have stayed with us multiple times, even after this review and I am completely confused by your comment and review. Please contact me directly to discuss at 411@humbledhospitality.com Thank you, John

10/10 - 훌륭해요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Ruby Room Inn 님, 2024년 3월 27일
Jacqueline, so very much appreciate your kind review. Chalk one up for the little guy. Thank you.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and great price!
2024년 3월에 1박 숙박함
답변 제공: Ruby Room Inn 님, 2024년 3월 27일
Melissa, thank you kindly :)

8/10 - 좋아요

Jeremiah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice but no TV was a bit of a surprise. Stairs to rooms were steep! and a bit scary if I'm being honest. Communication was a bit strained between myself and the hotel.
2024년 3월에 1박 숙박함
답변 제공: Ruby Room 님, 2024년 3월 4일
Hi Jeremiah,I’m sorry the no TV was a surprise. We go to great lengths communicating we are not a traditional hotel and we reside in a historic building, with stairs. We wish you well.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ruby Room 님, 2024년 2월 13일
Timothy, thank you so much. We hopeto host you again in the future.

6/10 - 괜찮아요

Melody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property was in a decent location and was clean and nice enough. Overall, it wasn’t a bad stay, but I’ve given it a 3/5 because there was some sort of fragrance or air freshener that was used and was so strong it gave me a headache and caused my eyes to burn. I had to open a window (and it’s currently winter). Otherwise, the pillows on the bed were fabulous.
2023년 12월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 12월 29일
Melody, I’m sorry our cleaning products were too strong for you. We have shared your feedback with our housekeeper and we appreciate the feedback. Thank you.

8/10 - 좋아요

Bryce

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I enjoyed the simplicity of the rooms and check-in process.
2023년 11월에 2박 숙박함
답변 제공: Ruby Room 님, 2023년 12월 29일
Thanks Bryce. We aim to please :)

10/10 - 훌륭해요

Paige

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Ruby Room 님, 2023년 12월 29일
Paige,We really appreciate you and our customers. Thank you.

8/10 - 좋아요

Seth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 12월 29일
Thank you Seth.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not the place if you need comfort
This is an inn without staff on site. There are two major issues: the shower water was boiling hot! The water was so hot that I couldn't shower without getting burned. The second issue is the alarm went off throughout the nights, so obviously, I couldn't get one good night's sleep. I was there for business, so basically, I just needed a place to shower and sleep. This inn failed on both. Overall, I will not recommend it to anyone.
2023년 10월에 4박 숙박함
답변 제공: Ruby Room 님, 2023년 10월 25일
Dear Anonymous,I’m sorry we upset you. We just put in new smoke detectors and yours unfortunately needed to be returned and replaced. I wish we could have had the opportunity to speak with you directly to remedy these issues immediately.

10/10 - 훌륭해요

Travis 님, Hilliard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This kind of takes contract free interaction to a whole new level. I was texted the door code and room number and never interacted with a single person. I prefer this method but understand it may not be for everyone. The property also has a few flights of stairs to get to your room, not sure what the accessibility options are but if someone needs those they should definitely confirm what they are before booking.
2023년 10월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 10월 25일
Hey Travis, We are grateful to our guests who take the time to research where they are staying and appreciate our business model. Thank you for your kind words. We look forward to hosting you again soon.

8/10 - 좋아요

Kara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Pros: Good location, close to many restaurants. Like the access my room had to a covered balcony with a little table & chair, and the outside backyard area. Room was clean and mostly quiet. Had lots of outlets which was wonderful. Good mirrors, including full length in room, large in bathroom, and a magnifying one. Neutral: It's an air B&B no frills room (e.g.: no TV), no visible on-site staff, and texts take a bit to respond to, but within 20 minutes (just feels longer when you are in the rain). A few of the plug ins blinked lights which was startling in the dark. No closet, but did include coat hooks and a few hangers. Cons: The stairs are those small twisty antique stairs from period dramas that turn tightly into the landing - difficult to navigate and practically impossible to do so if you are older and carrying significant luggage. The shower door didn't particularly want to slide open.
2023년 10월에 2박 숙박함
답변 제공: Ruby Room 님, 2023년 10월 25일
Kara, thank you so much for taking the time to share your experience.

2/10 - 너무 별로예요

Chistopher

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WARNING: Please please read the 1 star review before booking. There is no one on premises to speak with, all communications are AI generated. When we arrived to the building, our room was still dirty upon check in: dirty towels on bathroom floor, bedsheets we're still dirty from the last occupant... ok, we understand that happens. When we text the number to see what was going on we received AI responses and waited in the dirty for room for 30 minutes with no actions from the owner. It took us becoming frustrated and asking "what the hell is going on?" to finally receive a phone call from the owner, Simon. In an effort to displace blame, Simon yelled at us, said that we booked too late in the day, no one is around to clean the room, and said "I want you to leave" falsely claiming we went from "0 to 100" upon receiving his phone call, saying that we had raised our voices and swore at him. These accusations were not only false but an obvious effort to not take responsibility for the room not being ready at 6:30 pm when the previous guests check out was at 11:00 am. He told us we booked to late in the day (3pm) but 3hrs before we checked in, the room still wasn't clean. We were treated terribly... were told we would be refunded, but have received nothing yet.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lijin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had everything I would expect from a normal hotel. Spacious bed room and a well furnished room overall. Bed was comfortable. A/C did its thing. Even turned on the heat in the morning because temperatures dip to 50’s this time of year and that worked well too. Plenty of lighting and outlets. Bathroom sink was a bit more modern than I’d like leaning toward being slightly less functional and more design oriented. But can’t blame them for trying to be fashionable. Shower was warm with good water pressure too. Basically didn’t really notice that it was an Air B&B except for the missing staff but whatever help I needed I was able to get within minutes by texting their number. Overall a great first experience with an Air B&B.
2023년 9월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 14일
Lijin,Awesome. We really live the fact we were your first Airbnb and we exceeded your expectations. Thank you sincerely.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Clean room, uncomfortable bed
The room was hard to find, even with text/email instructions. My biggest disappointment was in the comfort of the mattress and the microfiber/polyester sheets on the bed, they always make me so sweaty no matter the room temperature. The location was perfect for my needs, and check in was fast and smooth once I found the correct entry.
2023년 9월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
I’m sorry we were not a good fit for your needs.

6/10 - 괜찮아요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not good
Somewhat of a disaster in room 3D from the start. Room was not ready until 3:45 and check in was 3pm. We had a tight schedule that was affected by this. Had to vacate to allow housekeeping more time. Room was small, stairs were tricky to navigate (narrow/steep)with bags. Headboard was loose, chair had a busted leg that was rigged to look intact. Major ant infestation in front corner of room and the loudest bathroom fan I’ve ever heard. The communal kitchen was the absolute worst. Just filthy and clearly overlooked by housekeeping.
2023년 9월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Apologies, we were slammed for the holiday weekend and had a housekeeper out sick. This is not how we operate.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would definitely recommend
Very comfortable bed. Good location.
2023년 8월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Thank you?

10/10 - 훌륭해요

Robert

2023년 8월에 2박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Thank you!

10/10 - 훌륭해요

Fernanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Fantastic. Thank you.

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues finding the building and received specific access instructions via text. Quick walk to the Blue Line and a wide variety of dinning options in the area. Room was clean and nicely decorated. (Minor issue, but it would be nice to have a variety of pillows types. Four very lite feather pillows were provided but they don’t provide much head support.)
2023년 8월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Thank you for taking the time to share your experience.

10/10 - 훌륭해요

Alina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Stay for a Night in the City
Easy contactless check in process, and nice room for a night out in the city. Good for when you have plans all night and just need a place to stay - there is no TV.
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Really appreciate you taking the time to share your experience. Thank you.

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It made us feel like we were part of the neighborhood because of how it looked more of an apartment than a hotel. The decore was nice too.
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Love it. Thank you.

8/10 - 좋아요

Juliet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved Ruby Room. The location is A . The property is well-maintained and quiet for being so central. The staff at the spa are also really nice. Communication was A . Thanks! Will stay here again.
2023년 7월에 4박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 26일
Appreciate the review Juliet. Whatever we didn’t do to earn a 5, we are going to keep trying.

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 9월 11일
Thank you for staying with us.

10/10 - 훌륭해요

Diane

2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 26일
Thank you kindly Diane :)

2/10 - 너무 별로예요

Wilberto

연인과의 여행
Was not given the code to get in.Had to find another hotel!
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Wilberto, per our conversation we are and were readily available. I wish you would have reached out to us directly or Expedia.

10/10 - 훌륭해요

Michaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Michaela, we are grateful for your feedback.

6/10 - 괜찮아요

Gina

가족 여행
별로예요: 청결 상태
Not the greatest
The entry was difficult to find. It was raining and had to wade through 4” of water to get in shop where girls were super helpful to get me inside. Stairs were steep and a challenge with luggage. Bathroom had shampoo or other gooey liquid on floor.
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Hi Gina, I’m sorry your experience was not great. We’llKeep trying.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well marked and easy to find. The stairs could be a bit of a challenge for those with mobility issues. Fantastic location.
2023년 7월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Mary, our little business depends on people like you. Thank you so very much.

10/10 - 훌륭해요

Christopher 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Return traveler and Ruby Room never disappoints. Excellent communication and instruction. 👏
2023년 6월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Christopher, we really appreciate your repeat business. Thank you.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I appreciated how clean my room was, and the quietness of the area. Would definitely stay here again !
답변 제공: Ruby Room 님, 2023년 7월 21일
Karen, you rock :). Thank you.

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I loved it here!! Only thing I would say is please add some sortve coffee maker ork cup thing to the kitchen
2023년 6월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Hi Lawrence, we do indeed have a coffee maker in the kitchen. Thank you for staying with us.

10/10 - 훌륭해요

Robert

2023년 6월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Robert, many thanks for staying with us.

8/10 - 좋아요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only issue was not having access to a mini fridge or television Otherwise, I loved the access to the courtyard and the door that opened to the back! Also the staff were very attentive
2023년 6월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Thank you Sarah. Mini fridges are coming soon.

10/10 - 훌륭해요

Nan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Nan, we really appreciate you.

6/10 - 괜찮아요

Anthony

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a quirky place rooms are nice and fun. It’s cool to have quirky with no “reception “ but if you need to Get something answered in a hurry like , it’s midnight freezing outside and the front door keypad is not working and excepting my pin and you message Expedia and leave multiple messages for the owner and get nothing , then I’ve had a gut full of quirky. Owners if you own the property then own all the annoying customers and their questions 24 /7 . I’m in the service industry and the customer comes first. Own it then Own it Ps. Let us know the password for the free wifi which must be hidden somewhere in the room and a big fat sign that says free kitchen around the corner without having to find no small print in the hotel details
2023년 5월에 2박 숙박함
답변 제공: Ruby Room 님, 2023년 7월 21일
Anthony, we go to great lengths to communicate prior to arrival but Expedia filters those messages as they will not provide guests direct contact information. If you give us another try, please contact us directly.

2/10 - 너무 별로예요

Hao

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Ioana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 5월 8일
Thank you! We hope to host you again soon.

6/10 - 괜찮아요

Jie

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Good Value but no one on site
Great location and value, but a few issues. The heavy, glass shower doors weren't on the sliders and I had to move them myself to use the shower. It was kind of precarious. Also, the toilet clogged and though support was super helpful and responsive, there was no plunger or housekeeping on site. Overall, I appreciated the location and room for the price.
2023년 4월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 5월 8일
Thanks for sharing your thoughts. The shower door slider broke and the replacement part arrived late. Apologies.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and not your run of the mill hotel/hostel. I would definitely stay here again!
2023년 2월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 18일
Amazing. Thank you so much James. We are different, intentionally and when we have the pleasure of hosting a guest that gets what we are striving to do, it’s extremely gratifying. Many thanks.

8/10 - 좋아요

Julie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Once I found my room, it was fine. Very comfortable bed and covered the basics. Entry hard to find, and once inside the staircase was very dirty. Not a good first impression.
2023년 4월에 3박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Hi Julie, apologies we are updating the rooms for busy season :)

6/10 - 괜찮아요

Ryan

가족 여행
좋아요: 숙박 시설 상태 및 시설
At 5p, I checked into the booked room. It was not cleaned and although I appreciate the prompt service of moving me to a smaller, vacant room it was inconvenient.
답변 제공: Ruby Room 님, 2023년 4월 16일
Hi Ryan, thank you for your patience during our short staffed stay.

10/10 - 훌륭해요

cassie

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will definitely stay there again.
The hotel was really nice. Much nicer than I expected for the price. The staff was very friendly. I will definitely stay there again
2023년 4월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Awesome, thank you!

10/10 - 훌륭해요

Maria

2023년 3월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Fabulous! Thank you Maria.

2/10 - 너무 별로예요

James 님, Springfield

2023년 3월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Hi James, we are sorry we did not meet your expectations. Please try us again.

8/10 - 좋아요

Lena

2023년 3월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Thank you Lena.

8/10 - 좋아요

Akshans

2023년 2월에 1박 숙박함
답변 제공: Ruby Room 님, 2023년 4월 16일
Many thanks for sharing your experience Akshans.