미니 냉장고, 전자레인지, 커피/티 메이커
예약 가능 여부 확인

수퍼 8 바이 윈덤 먼들레인/리버티빌 에어리어 여행 후기

2 out of 5
수퍼 8 바이 윈덤 먼들레인/리버티빌 에어리어
1950 S. Lake St., Mundelein, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 982개 이용 후기 중 304개" "
평점 8 - 좋아요. 982개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 982개 이용 후기 중 172개" "
평점 4 - 별로예요. 982개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 982개 이용 후기 중 78개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Seung Gweon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편한 호텔
깨끗하고 편의 시설도 좋습니다. 가격도 합리적이고 주변에 쇼핑이나 음식점이 많습니다. 손님에게 지나친 관심을 보이지도 않아 편하네요.

6/10 - 괜찮아요

Cesar

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Ji

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

8/10 - 좋아요

Carrie

2024년 4월에 1박 숙박함

4/10 - 별로예요

Keri

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was noisy and loud. People running all over.
2024년 2월에 1박 숙박함
답변 제공: Ishita Patel 님, 2024년 3월 8일
Good Morning Sorry for the inconvenience!

10/10 - 훌륭해요

meli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Ishita Patel 님, 2024년 1월 13일
We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again

8/10 - 좋아요

Patrick J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was ok for the price
2023년 12월에 1박 숙박함
답변 제공: Ishita Patel 님, 2024년 1월 13일
We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again

4/10 - 별로예요

Alexis

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It smelled horrible and it was dirty
답변 제공: Ishita Patel 님, 2024년 3월 8일
We are so sorry for the inconvenience!

6/10 - 괜찮아요

roy

연인과의 여행
별로예요: 편의 시설/서비스
it was close to dining options
2023년 10월에 7박 숙박함
답변 제공: Ishita Patel 님, 2024년 1월 13일
. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Ching-hung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is nice. You can change the room if you don’t like it. Also, they have house keeping every day. The towels smells great and looks clean. You won’t feel itch if you use their blanket. The only bad thing is I stay there for 5days but there are 3 days that police coming. I don’t know what is going on but it just feel this is not safe.
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

CAN

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2023년 11월에 1박 숙박함
답변 제공: Ishita Patel 님, 2023년 11월 5일
We are so sorry about inconvenience with your stay!

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Spend your money elsewhere!
Very disappointed! Rooms were very old and needed a lot of work to bring them up to just par. Carpets were filthy. The phone in the room did not work, the internet disconnected us at least twice an hour - no exaggeration! And they routinely shut off all the lights on us at least twice a day - early morning and again in the evening. Not late, but evening, when people should be up and in the rooms. The TV would stay on, as would the microwave, but all of the lights and power would go out and our phones and computer would die. They said it was because the electrical was installed on a timer and they could have someone look at it. Don't look at it - fix it! Don't allow it to happen, but it did all 3 days and night...ridiculous! Walls and floors were paper thin and could easily hear everything adjoining and above. A LOT of weird characters hanging around outside all day and night to the point where we were afraid to leave our vehicle unattended. WE booked this because of the rating, but I have no idea how they had the rating they did. The staff was nice enough, but few spoke English so no matter what you said, or asked, they just smiled and said thank you. The bed was comfortable and the shower water pressure was good, but there was no sink space for placing anything. And the TV was a good size, but old and did not have a good picture. All in all, I do not recommend this place.
2023년 10월에 3박 숙박함
답변 제공: Ishita Patel 님, 2023년 11월 5일
Sorry for inconvenience! Please gave us one more chance to make your stay memorable with us!

8/10 - 좋아요

Denise S

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The nanagement was great and helpful
2023년 10월에 4박 숙박함
답변 제공: Dax Patel 님, 2023년 10월 20일
Thank you for your feedback

6/10 - 괜찮아요

Geoffrey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here!
Don’t stay here. Floors so dirty your feet will turn black within minutes. Socks are ruined. My daughter crawled on the carpet before we noticed & had dirty black hands & knees. Booked a pet friendly room, didn’t get asked about my dogs & upon checkout get told I’ll have pet fees for a non pet friendly room. Didn’t they see that I booked that room & be sure to ask? Or stopped me when they saw us coming & going through the front door or on cameras? I truly don’t think I should have been charged for the pet fees since it wasn’t our fault. When we told her about the condition of the floor she said we didn’t complain last night so it’s our fault but all they’d do is move us to another dirty room. I didn’t want to repack up my kids for that. Just feel like I paid way way too much for what we got.
2023년 10월에 1박 숙박함
답변 제공: Ishita 님, 2023년 10월 24일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

10/10 - 훌륭해요

Lorne 님, Prentice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly, room was clean... breakfast not good
2023년 9월에 1박 숙박함
답변 제공: Ishita 님, 2023년 10월 1일
We appreciate your feedback about your recent stay at our hotel. We will bring your concern to our Team to correct the issue as soon as possible. If you’re traveling to our area gain soon, don’t hesitate to call us.

2/10 - 너무 별로예요

Valery

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t waste your time
I did not stay here . Upon arrival red flags everywhere, people hanging around in parking lot, very unkept person walk directly into hotel and upstairs. Went to check out room upon opening Door fouls odor, nasty carpet and smelly room . cancelled this hotel all together
2023년 9월에 2박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 - 너무 별로예요

shawn

가족 여행
Incredibly dirty with stains all over the floors. Foul smelling and musty on the second floor! The breakfast was next to none and gone before 730. Not to friendly at check in and overall a terrible stay!
2023년 9월에 2박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room. Friendly staff.
2023년 9월에 2박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

10/10 - 훌륭해요

Jeremy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2023년 9월에 3박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

10/10 - 훌륭해요

Sue

2023년 9월에 2박 숙박함
답변 제공: Dax Patel 님, 2023년 10월 20일
Thank you for your positive feedback

10/10 - 훌륭해요

CATHLEEN A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to our concert
2023년 9월에 1박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

2/10 - 너무 별로예요

Connie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I never write a review but felt the need to for this one. A nightmare that ended up costing. There are reasons their price is low.
2023년 9월에 3박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 - 너무 별로예요

Andrew

2023년 9월에 1박 숙박함
답변 제공: Ishita 님, 2023년 10월 1일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

2/10 - 너무 별로예요

Eric

2023년 9월에 2박 숙박함
답변 제공: Ishita 님, 2023년 10월 1일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dirty
2023년 9월에 2박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 - 별로예요

Travis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty
The floors were absolutely disgusting in both rooms that we booked. Socks turned black and we did not dare walking barefoot. One bed was obviously not clean and the sheets had something on them as well as a very noticeable hair between the fitted sheet and top sheets. We got back to our room very late after a concert and there was nobody at the front desk to help us so we didn’t even bother waiting around. They also do not have cribs or pack’n’plays even though both hotels.com and their own website says that they do. One room smelled incredibly musty and almost like mold, the other room was hot and humid even with the a/c fan kicked on. I absolutely wouldn’t book here again.
2023년 9월에 1박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 - 별로예요

Terence

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a pleasant stay. :-(
Looking at the pictures on the website compared to the actual place is like night and day. The lady who greeted us could be warmer and just being at the reception area, my family did not like the place immediately. I asked for a cancellation but she said no. Ok, so we decided to stay, upon reaching our room, there was this smell so we ran the ac until at least it was tolerable. As we tried to get comfortable, the suite we were in felt like we went into a time warp. The furnishings, carpet and linens were old! My family just sucked it up basically and tried to ride it out and when morning came, we couldn't wait to leave. How much they charged for the place compared to what we received was totally not worth it. The place was dirty and my son found bugs. This place is in the extremely low side and totally would not recomment staying here and even staying at any Super 8 places. In fact I should ask for a refund and felt rob for the amount of money we paid. Totally not acceptable. Sad.
2023년 9월에 1박 숙박함
답변 제공: Ishita 님, 2023년 9월 7일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

8/10 - 좋아요

Peyton

2023년 8월에 1박 숙박함
답변 제공: Ishita 님, 2023년 9월 26일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 - 너무 별로예요

Travis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Ishita 님, 2023년 9월 7일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

8/10 - 좋아요

JMiguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Ishita 님, 2023년 8월 23일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

2/10 - 너무 별로예요

Dennis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst stay. Rented a king suite. 5 outlets in room didn’t work. It was on the third floor. Next morning e woke up and elevator was out. My husband is handicapped. Asked when it would be fixed. They had no idea. Told them my husband couldn’t do stairs. They said they could move us to first floor but room was smaller. We reluctantly agreed. They moved us to a handicap room with a double bed. Very uncomfortable. Woke up next morning to the fire alarm going off. Had to evacuate. Went to check out and asked if they were going to comp us for the difference in room size. They told us no. Paid for a king suit for three days. Ended up in handicap with double bed for two of those days. Management is horrible. Will never stay there again.
답변 제공: Ishita 님, 2023년 8월 23일
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

10/10 - 훌륭해요

Muibat

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like their customers service. Also breakfast that was included.
2023년 8월에 6박 숙박함
답변 제공: Ishita 님, 2023년 8월 14일
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 - 훌륭해요

AVIA

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this location, was very nice and accommodating, although it is not the nicest and most modern, I would stay for a short stay again beds were comfortable.
2023년 7월에 1박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

6/10 - 괜찮아요

Jonathan

2023년 7월에 1박 숙박함
답변 제공: Ishita 님, 2023년 8월 23일
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Painting trip
Was very nice and clean shower leaked but overall very nice
2023년 7월에 1박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was nice. There was no loud noise. Room was clean.
2023년 7월에 1박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

8/10 - 좋아요

Brittany

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were very nice and helpful
2023년 7월에 2박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Arlan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice, most likely stay again.
2023년 6월에 2박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 - 너무 별로예요

Tanicka

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Service wasn’t good at all the room smelled like urine in cat just terrible
2023년 6월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay.

4/10 - 별로예요

Kurt

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpet was like a coat of something , it felt moist, and the bathroom floor was sticky , not sure if or what product being used to wash the tiled floor, and the mattress felt broke down on each side of it , needs some better products.
2023년 7월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay.

8/10 - 좋아요

Karin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Close to a great Pancake House; friendly people at the Lobby
2023년 7월에 2박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
2023년 6월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very basic accomodations ..... all hotels too expensive these days including this one but it was the best price for an ok rated place in the area .... got me thru the night and the shower had good water pressure, bed was ok
2023년 6월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 - 좋아요

dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Strong disinfectant smell especially in the lobby.The room was clean the air-conditioning is somewhat louder than we we were used to.It is in a convenient area close to shopping and dining
2023년 7월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

8/10 - 좋아요

Amy

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are smelly and dirty
2023년 7월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

6/10 - 괜찮아요

Robert

2023년 6월에 1박 숙박함
답변 제공: Ishita 님, 2023년 8월 9일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 - 별로예요

David

단체 여행
I was confounded that I could not find tea in my room or in the breakfast nook and I had requested some from the front desk after I checked in and only found 3 types of coffee. Considering what I was charged for the room, I do not think my request was out of line. I also could not figure out how to get the listed TV channels on the TV with a placard right next to the TV, but no instructions on how turn on the correct App to view those channels.
2023년 6월에 1박 숙박함
답변 제공: Jack P 님, 2023년 7월 10일
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 - 너무 별로예요

Jesse

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We got there at 12:30 since the hotel told us the room was ready. When getting there we walked into a dirty room. Our room wasn’t ready till 4:30 pm and by that time check in was past 2 hours and 30 mins. First time and last time I never have an issue with super 8 until this last experience
2023년 5월에 1박 숙박함
답변 제공: Dax 님, 2023년 6월 27일
Dear GuestWe are extremely sorry for any unconvinced occurred. We discuss your concern to our staff and we ensure you that this will not happen again in the future. Thank you for your business and see you again.

8/10 - 좋아요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to.
2023년 5월에 4박 숙박함
답변 제공: Dax 님, 2023년 6월 27일
Thank you very much for your business.

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스
Front desk staff was great. The place was clean, rooms were nice. It needs some updating from wear and tear or I would give a perfect rating
2023년 5월에 3박 숙박함
답변 제공: Dax 님, 2023년 6월 27일
Thank you very much for your business.