At first I was worried. There is no elevator, only stairs. My husband is disabled and has to use a cane. We went ahead and stayed because it was too late to cancel. We were traveling with his band and had musical equipment to carry up and down the stairs. The lady at the desk was very kind and understood. We stayed 3 nights and on the second night she told us there was a room available downstairs if we want it but we declined, we only had one night to go. My husband went down to the car and had the ice bucket. She told him the ice was at the other end of the hotel and there were stairs on that end. Hurting and tired he just said okay, I’ll leave this here and go to the car real quick. She told him to go to the car and she would go get his ice. You couldn’t ask for better service. The rooms were remodeled and very clean. The beds were amazing, one of the most comfortable sleeps we’ve had at a hotel. When we checked out, she said next year when we come to the event, let her know and she would make sure we were downstairs.