외관

홀리데이 인 클리블랜드, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 클리블랜드, IHG 호텔
110 Interstate Drive NW, Cleveland, TN

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 296개 이용 후기 중 208개" "
평점 8 - 좋아요. 296개 이용 후기 중 62개" "
평점 6 - 괜찮아요. 296개 이용 후기 중 12개" "
평점 4 - 별로예요. 296개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 296개 이용 후기 중 7개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

SHERINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A continental breakfast would have nice
2024년 5월에 1박 숙박함
답변 제공: jv 님, 2024년 5월 23일
thank you

10/10 - 훌륭해요

Cynthia C.A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no indication that breakfast wasn’t included. Had to go elsewhere!
2024년 5월에 1박 숙박함
답변 제공: Lisa Marie McKinney, Operations Manager 님, 2024년 5월 20일
Thank you for sharing your feedback. I apologize for any confusion regarding the breakfast inclusion during your stay.We strive to provide clear information about our services, and I regret that this was not your experience. Your comments will help us improve our communication to ensure that all guests are well informed about what is included with their stay.Please accept our apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.

10/10 - 훌륭해요

Pamela

Have to pay for coffee and breakfast
2024년 5월에 1박 숙박함
답변 제공: Lisa Marie McKinney 님, 2024년 5월 20일
Ms. Pamela, Thank you for taking the time to share your feedback. We appreciate your comments and understand that having to pay for coffee and breakfast can be a concern for some guests.Our goal is to provide a high-quality experience, and offering breakfast and coffee as optional add-ons allows us to maintain a high standard of service for all our guests. However, we understand the importance of value, and we will take your feedback into consideration as we continuously strive to improve our offerings.If there's anything specific you would like to discuss or if you have any suggestions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

William

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
If you stay here and like to watch TV stay somewhere else. They have Satellite and the there was no signal for most of my stay. This is a big problem and should be addressed by corporate, because this is the Holiday Inn name being tarnished.
2024년 5월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 5월 13일
Hi there! Thank you for your review. I would like to apologize for any inconvenience experienced during your stay. While you were here our region experienced tornadic activity. Seeing as how our TV is satellite, the severe weather likely impacted signal. Rest assured that this issue resolved once the severe weather dispersed. We look forward to seeing you again the next time you are in town and having another opportunity to meet or exceed your expectations.

10/10 - 훌륭해요

carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 5월 6일
Thank you very much for your review. We are so happy to see that you enjoyed your stay with us at Holiday Inn Cleveland. It was a pleasure to have you visit with us. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Tomas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No tenían café en el lobi
2024년 4월에 2박 숙박함
답변 제공: D. Henry GM 님, 2024년 4월 24일
Muchas gracias por tu reseña. Nos alegra ver que haya disfrutado de su visita con nosotros. Fue un placer tenerte aquí. El equipo y yo esperamos verte nuevamente la próxima vez que estés en la ciudad para que puedas disfrutar de una taza de café recién hecho disponible en el bistró.

10/10 - 훌륭해요

Gordy

2024년 3월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 4월 24일
Thank you very much for your review. We are so happy to see that you enjoyed your stay. We look forward to welcoming you back the next time you are in town.

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay for a quick overnight.
2024년 3월에 1박 숙박함
답변 제공: JV 님, 2024년 3월 25일
thank you

10/10 - 훌륭해요

Jodi 님, Cutler Bay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable rooms with everything we needed and super friendly staff.
2024년 3월에 2박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 21일
Thank you for sharing your experience with us! We're thrilled to hear that you found our rooms to be very comfortable and well-equipped with everything you needed for a pleasant stay. Ensuring our guests have a comfortable and convenient experience is a top priority for us, and we're delighted that we met your expectations in this regard.We're also pleased to hear that our staff provided friendly and accommodating service during your visit. Delivering exceptional service and creating memorable experiences for our guests is something we take great pride in, and we're glad that our team succeeded in making your stay enjoyable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you particularly enjoyed about your experience or any suggestions you have for making your next visit even better, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean facility and courteous staff
2024년 3월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 19일
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our facility to be clean and that our staff provided courteous service during your visit. Maintaining a clean environment and delivering friendly service are top priorities for us, and we're delighted that we met your expectations in both regards.Your kind words are greatly appreciated and will be shared with our team as recognition of their hard work. We strive to provide all our guests with an exceptional experience, and we're glad to hear that you enjoyed your time with us.

10/10 - 훌륭해요

Amanda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff was super friendly! We got in after a very rough night of missed flights and a long drive! He was very pleasant!
2024년 3월에 2박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 19일
Thank you for sharing your experience with us! We're delighted to hear that our check-in staff made your arrival a pleasant and welcoming experience, especially after a challenging night of missed flights and a long drive. Providing friendly and accommodating service is a top priority for us, and we're thrilled that our staff went above and beyond to ensure your comfort and satisfaction.We understand that traveling can sometimes be stressful, and we're glad that our team was able to provide a positive and welcoming atmosphere for you. Your kind words will be shared with our staff as recognition of their exceptional service.

10/10 - 훌륭해요

Jeremy

2024년 3월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 4월 4일
Thank you so much for your review. We are so happy to see that you enjoyed your visit with us at Holiday Inn Cleveland. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean. All one needs .
2024년 3월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 11일
Thank you for your feedback! We're glad to hear that you found our establishment nice and clean, and that it provided you with everything you needed during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we're delighted that we met your expectations in this regard.

10/10 - 훌륭해요

Kirby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The web site said you got a free Breakfast with a night stay and the Lady at the front Desk No ,disappointed
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 4일
While we do not have nor advertise free breakfast we do have several breakfast included rates and promos, however our base/daily rate is not inclusive of breakfast. Express hotels have free continental breakfast. I hope this clears up any confusion. We are happy to see that you otherwise enjoyed your stay. It was a pleasure to have you visit with us. The team and I look forward to seeing you again the next time you are in town. :)

10/10 - 훌륭해요

Emily 님, Quincy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Happy with our stay! Our room was spacious and comfortable. Bathroom was clean and well stocked. We enjoyed having a fridge and microwave. Would stay here again!!
2024년 2월에 4박 숙박함
답변 제공: D. Henry GM 님, 2024년 3월 1일
Thank you for sharing your experience with us! We're thrilled to hear that you had a super happy stay at Holiday Inn Cleveland. It's fantastic to know that your room was spacious and comfortable, providing you with the relaxation you needed. We take pride in maintaining cleanliness and ensuring our bathrooms are well stocked, so it's great to hear that you found everything to your satisfaction.We're glad you appreciated the convenience of having a fridge and microwave in your room, making your stay even more comfortable. Your positive feedback means a lot to us, and we would be delighted to welcome you back for another enjoyable stay in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to let us know. We're here to make each visit exceptional. Safe travels, and we can't wait to host you again!

10/10 - 훌륭해요

Roger

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and safe feeling environment
2024년 2월에 1박 숙박함

8/10 - 좋아요

Melony 님, Destin

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 20일
Thank you so much for your review. It was a pleasure to have you visit with us. We look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Caleen

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 15일
Thank you so much for your review. It was a pleasure to have you visit with us. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Tom

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 12일
hank you so much for sharing your positive experience with us! We're thrilled to hear that our hotel left a lasting impression on you as one of the cleanest you've stayed at. Maintaining a high standard of cleanliness is a top priority for us, and it's rewarding to know that our efforts have been noticed and appreciated. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

CRAIG A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large rooms. Quiet. Clean.
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 12일
Thank you so much for your review. I am so happy to see that you enjoyed your visit with us. It was a pleasure to have you here. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area and convenient to interstate.
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 12일
Thank you so much for your review. I am so happy to see that you enjoyed your stay. The team and I look forward to seeing you again the next time you are in town.

6/10 - 괜찮아요

Eddie

좋아요: 청결 상태, 직원 및 서비스
A few negatives.
Front desk was very helpful. Room was clean. All usb ports on both sides of the bed were not working. Water pressure, and temperature was off. The Wii was unreliable at best. The curtain seemed stuck closed.
2024년 2월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 8일
Thank you so much for your review. We apologize for any inconvenience experienced during your stay. Your concerns have been addressed with the team to ensure quick resolution. We hope for another opportunity in the future to meet or exceed your expectations.

6/10 - 괜찮아요

Trudie 님, Chattanooga

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We paid for a king suite and there were none available. We were given a regular king room at the same rate. They offered us breakfast as a concession but we had breakfast plans during our stay. Specialty coffee machine broken. Outside card readers were broken so we could only enter through the front door although the only parking available was in the back of the building.
2024년 1월에 4박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 5일
Thank you for your review. I sincerely apologize for any inconvenience experienced during your stay. Your concerns have been addressed with the team for resolution. We hope for another opportunity in the future to meet or exceed your expectations.

10/10 - 훌륭해요

Emily 님, Lyons

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the cleanest hotels we’ve stayed at and the water pressure in the showers are top notch!
2024년 1월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 1월 22일
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our hotel left a lasting impression on you as one of the cleanest you've stayed at. Maintaining a high standard of cleanliness is a top priority for us, and it's rewarding to know that our efforts have been noticed and appreciated.We're also delighted that you enjoyed the invigorating water pressure in our showers. It's the little details like this that can make a stay truly memorable, and we're glad to have provided you with a comfortable and satisfying experience.Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your visit or any suggestions you may have, feel free to share. Safe travels!

10/10 - 훌륭해요

Robin

2024년 1월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 1월 22일
Thank you so very much for your review. We are so happy that you enjoyed your visit with us at Holiday Inn Cleveland. The team and I look forward to welcoming you again the next time that you are in town. :)

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: D. Henry GM 님, 2024년 1월 22일
Thank you so very much for your review. We are happy to see that you enjoyed your visit with us. The team and I look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Like the staff and most of the hotel. Did not like the oversized bathroom door that required me to squeeze between the sink and toilet to shut the door. Definitely not ADA compliant
2024년 1월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 2월 5일
Thank you very much for your review. It was a pleasure to have you visit with us at Holiday Inn Cleveland. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2024년 1월 2일
Thank you very much for your review. We are so happy to see that you enjoyed your visit with us at Holiday Inn Cleveland. We look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay.
We experienced a power loss at this hotel. The service to make sure we were ok was spot on. A transformer went out so it effected the whole valley.
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 29일
Thank you for taking the time to share your experience with us, and we truly appreciate your understanding regarding the power loss that affected the entire valley during your stay.We sincerely apologize for the inconvenience caused by the transformer outage. Such unforeseen incidents can indeed disrupt the usual flow of a comfortable stay.However, we're delighted to know that our team was attentive and responsive in ensuring your comfort and safety despite the situation. Your kind words about their efforts mean a lot to us.Please know that your feedback has been duly noted, and we're continuously working to ensure that we're well-prepared to handle such occurrences more efficiently in the future.We truly value your understanding and hope to have the opportunity to provide you with a seamless and enjoyable stay during your next visit to Holiday Inn Cleveland

2/10 - 너무 별로예요

Kimberly

2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 26일
Absolutely, handling negative reviews requires a delicate balance. Here's a response:Dear [Reviewer's Name],Thank you for sharing your experience with us. We're genuinely sorry to hear that your stay at our Holiday Inn fell short of your expectations. Providing a positive experience for our guests is our utmost priority, and we regret that we didn't meet your needs during your visit.We value your feedback as it allows us to address the areas that require improvement. Rest assured, we'll thoroughly investigate the issues you've raised and take corrective measures to ensure that similar situations don't occur in the future.We understand the importance of delivering exceptional service and accommodations, and we sincerely apologize for any inconvenience caused. We'd greatly appreciate the opportunity to regain your trust and welcome you back for a stay that truly reflects the quality and comfort we strive to offer.Please feel free to reach out to us directly if there's anything we can do to address your concerns further.

2/10 - 너무 별로예요

Donald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Disappointed in Cleveland
The bed had stains, looked like blood... we had to kill a bug..it was super noisy and I only got the room bc we were driving from Maryland to Louisiana so we needed rest and THAT definitely was a waste of money..
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 26일
Absolutely, handling negative reviews requires a delicate balance. Here's a response:Dear [Reviewer's Name],Thank you for sharing your experience with us. We're genuinely sorry to hear that your stay at our Holiday Inn fell short of your expectations. Providing a positive experience for our guests is our utmost priority, and we regret that we didn't meet your needs during your visit.We value your feedback as it allows us to address the areas that require improvement. Rest assured, we'll thoroughly investigate the issues you've raised and take corrective measures to ensure that similar situations don't occur in the future.We understand the importance of delivering exceptional service and accommodations, and we sincerely apologize for any inconvenience caused. We'd greatly appreciate the opportunity to regain your trust and welcome you back for a stay that truly reflects the quality and comfort we strive to offer.Please feel free to reach out to us directly if there's anything we can do to address your concerns further.

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean all good
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 18일
Thank you for your review. We look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 18일
Thank you so very much for your review. We are so happy to see that you enjoyed your visit with us at Holiday Inn Cleveland. It was a pleasure to have you here and we look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Alvaro

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 11일
Thank you very much for your review. It was a pleasure to have you visit with us at Holiday Inn Cleveland. The team and I look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 11일
We greatly appreciate your positive review! Having you stay with us at Holiday Inn Cleveland was a pleasure. Our team is eager to welcome you back on your next visit to town. Looking forward to seeing you again soon!

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 11일
We greatly appreciate your positive review! Having you stay with us at Holiday Inn Cleveland was a pleasure. Our team is eager to welcome you back on your next visit to town. Looking forward to seeing you again soon!

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 11일
Thank you very much for your review. It was a pleasure to have you visit with us. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Eldon

2023년 11월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 26일
Thank you for your positive feedback! We're thrilled that you had a great experience during your stay. Your high score means a lot to us, and we hope to have the pleasure of welcoming you back soon for another wonderful visit.

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a night place to stay at
2023년 11월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 12월 4일
Thank you for sharing your experience with us! We're delighted to hear that your stay at Holiday Inn was relaxing and enjoyable. Providing a serene and comfortable environment for our guests is a priority, and it's fantastic to know we hit the mark during your visit.Your feedback means a lot to us, and we appreciate your choice to stay with us. Should your plans bring you back this way, we'd love to welcome you for another peaceful stay.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy on and off the expressway.
2023년 11월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 11월 22일
Thank you for sharing your experience with us! We're delighted to hear that your stay at Holiday Inn was relaxing and enjoyable. Providing a serene and comfortable environment for our guests is a priority, and it's fantastic to know we hit the mark during your visit.Your feedback means a lot to us, and we appreciate your choice to stay with us. Should your plans bring you back this way, we'd love to welcome you for another peaceful stay.

10/10 - 훌륭해요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceed expectations
Had a great weekend.
2023년 11월에 3박 숙박함
답변 제공: D. Henry GM 님, 2023년 11월 20일
Thank you for sharing your experience with us! We're delighted to hear that your stay at Holiday Inn was relaxing and enjoyable. Providing a serene and comfortable environment for our guests is a priority, and it's fantastic to know we hit the mark during your visit.Your feedback means a lot to us, and we appreciate your choice to stay with us. Should your plans bring you back this way, we'd love to welcome you for another peaceful stay.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very large and very clean. The staff was very helpful.
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 11월 2일
Thank you so much for your review. We are so happy to see that you enjoyed your stay. The team and I look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean, professional staff, and convenient for everything!
2023년 10월에 2박 숙박함
답변 제공: D. Henry GM 님, 2023년 11월 2일
Thank you so much for your review. We are so happy to see that you enjoyed your stay. The team and I look forward to seeing you again the next time you are in town.

8/10 - 좋아요

daun

2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 11월 20일
Thank you so much for your review. The team and I are happy to see that you enjoyed your stay with us here at Holiday Inn Cleveland. We look forward to seeing you again the next time you are in town.

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and Safe. $25 Dog Free
Front desk was very polite and friendly both in the evening and especially in the morning. Clean, spacious rooms. Small bathroom with need for some caulking and TLC, but room, bed, lobby all great. Solo travel with dog - felt safe inside and outside of building. Felt like my car and things were safe in a well lit parking lot with other hotels on both sides.
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 10월 25일
First, I would like to say that your furbaby is absolutely adorable. I am so happy to see that you enjoyed your stay and that you felt safe here during your travels. It was a pleasure to have yall visit with us and we look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Richard 님, Largo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lisa at front desk (and gentleman there) and Cricket/Crystal at cafe were so nice and so helpful. Our breakfasts with Cricket made our meals extra special; even with the quality and quantity of the breakfast. Everyone was kind and helpful through the 2-day visit. Bathrooms were clean but wear&tear and stains on floor got it a 4 not 5!
답변 제공: D. Henry GM 님, 2023년 10월 25일
Thank you so very much for your review. We are blessed with a great team here at Holiday Inn Cleveland. Cricket and Lisa have been with us since the beginning and are the heart and soul of the team. We are so happy that you enjoyed your visit with us and we look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 10월 22일
Thank you so very much for your review. We are so happy to see that you enjoyed your visit with us here at Holiday Inn Cleveland. It was a pleasure to have you here. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the most modern and clean facility.
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 10월 20일
Thank you so very much for your review. I am very happy to see that you enjoyed your stay with us here at Holiday Inn Cleveland. It was a pleasure to have you here. The team and I look forward to seeing you again the next time you are in town.

10/10 - 훌륭해요

Virgil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good!
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 10월 13일
Thank you so much for your review. We are so happy to see that you enjoyed your time with us. It was a pleasure to have you here and we look forward to seeing you again the next time you are in town.

4/10 - 별로예요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No free breakfast
No free breakfast. I’m pretty sure Hotels.com said free breakfast.
2023년 10월에 1박 숙박함
답변 제공: D. Henry GM 님, 2023년 10월 11일
I do apologize for any inconvenience experienced during your stay. Sites such as Hotels.com do not always have accurate information about hotels. While we are able to keep parent companies such as Expedia or Booking current with up to date information, we do not have control over subsidiary sites such as Hotels.com. We look forward to another opportunity in the future to meet or exceed your expectations.