“When I arrived the receptionist was back in the office , on her phone, and she never heard me enter. My room wasn’t ready and she told me there was a 15 pound surcharge for early arrival? What?? I had canceled my reservation for Saturday the 12th and I knew there should have been an available room. The room was really musty smelling and the windows had been left open when I entered. The credit card machine wasn’t working so she later knocked on my door and asked me to go see her as it was...