Please accept our apologies for anything other than a completely satisfying stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.

Please accept our apologies, we are disappointed that we did not meet all of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay, and we will follow up to determine where we went wrong and how we can improve our guest's experience.

Please accept our apologies,we are disappointed that we did not meet all of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.and we will follow up to determine where we went wrong and how we can improve our guest's experience.

Dear Josh, Thank you for reviewing the review. Ensuring our guests' comfort is a top priority, and we apologize for any inconvenience caused by the beds not meeting your expectations. Your comments will be shared with our team as we continuously strive to enhance our accommodations. Thank you for choosing us, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

We appreciate your rating and hope to welcome back soon!

Dear James, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Thank you for your high rating.Hope to see you back soon!

Dear Konya, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Considering our location close to the destination you wanted to visit, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Stephen, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Ellen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Matt, We apologize for any cleanliness issues you encountered during your stay. We strive to provide a clean and comfortable environment for all our guests and take your feedback seriously. Please know that we will be taking steps to address the issue and ensure that our cleaning standards are always upheld. We hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Shannon, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

Dear Shannon, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could resolve everything to your satisfaction while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear christina, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Charles, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Queen, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Angela, thank you for taking the time to give us feedback. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We appreciate your patience in these matters and hope you will stay with us again in the future. Sincerely, Hotel Management

Lekendre, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management

Michael, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Katrina, thank you for being our guest. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up with our maintenance and housekeeping teams regarding these matters and take appropriate action to ensure a better experience for every guest entering our doors. We are particularly concerned about the fire alarm going off while you were here and the inconvenience it caused. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management

Windy, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Areil, thank you for sharing your review of Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management

Katherine, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

On behalf of our team, please accept our apology for not living up to your expectations during your time with us. Your concern regarding the cleanliness of your room has been shared with our housekeeping team. We are sorry for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We appreciate your patience, and we hope you will revisit us the next time you are in our area. Sincerely, Hotel Management

Christopher, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management

Samar, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

David, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you had a pleasant stay overall and that we were able to meet your expectations at a great price. However, we are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management

Diamond, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Thank you for taking the time to show us your concerns through your detailed feedback. We appreciate you bringing these matters to our attention and are grateful for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

Lisa, thank you for posting a review of your recent stay. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. On a positive note, we are glad to know you were pleased with our convenient location and liked our courteous associates. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Jane, thank you for taking the time to post your honest evaluation. While we are glad to see your overall rating and know that we were able to accommodate you at the last hour, we do feel sorry for not meeting all of your expectations. We regret reading your comments about the noise and the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We hope to see you and host you again on a future visit. Sincerely, Hotel Management

Magana, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay with us. We can understand your frustration and truly appreciate your patience. We have shared your concerns with our housekeeping and engineering team to make sure no future guest encounters the same. We hope you will return so we can make it up to you. Sincerely, Hotel Management

Jason, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management

Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you at our property. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management