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서버번 스튜디오 컬럼비아 노스웨스트 여행 후기

2 out of 5
서버번 스튜디오 컬럼비아 노스웨스트
2210 Bush River Road, Richland County, Columbia, SC

이용 후기

6.8
평점 10 - 훌륭해요. 20개 이용 후기 중 6개" "
평점 8 - 좋아요. 20개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 20개 이용 후기 중 5개" "
평점 4 - 별로예요. 20개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 20개 이용 후기 중 4개" "

6.4/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Johnell

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was false information. That was not no dam 4
2024년 5월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 5월 13일
Thank you for sharing your experience, and we are so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and issues with our accommodation during your stay. We take your comments very seriously and we assure you that our team is taking all steps necessary to provide you with a better stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

2/10 - 너무 별로예요

Luz

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 5월 13일
We appreciate that you have taken the time to let us know how you perceived our accommodations. It is disheartening to hear that we have not been exceeding your expectations during the last two visits you made to our hotel. On behalf of the team, please accept our sincerest apologies for the amenities and services that fell short of your expectations and for anything that has gone wrong from our end. It is not like us to deliver poor accommodations and we will work hard to get back to the standard we are known for. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. We do hope you'll give us another chance to restore your faith in our hospitality, service and guest care!

2/10 - 너무 별로예요

felicia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t enjoy my stay here
2024년 5월에 2박 숙박함
답변 제공: Abhi T 님, 2024년 5월 13일
Thank you for taking time to share your feedback. We are glad that you appreciated our staff courtesy and hospitality, though we regret that we failed to impress you with our hotel's cleanliness. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. It is our aim to provide our guests with the best of our service and accommodations and your feedback is important in relation to this goal. We do hope you'll return and that we can surpass your expectations of service and accommodations.

10/10 - 훌륭해요

Sebrana

좋아요: 편의 시설/서비스
Very clean
2024년 4월에 7박 숙박함
답변 제공: Abhi T 님, 2024년 4월 22일
We're thrilled to hear that you had a positive experience during your stay with us. Providing a clean, quiet environment at a good price is important to us, and we're glad that you found our location convenient for food options. It's also great to know that our staff and fellow guests contributed to a friendly atmosphere. Your positive feedback encourages our team to continue delivering exceptional service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.

6/10 - 괜찮아요

Jan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
My vehicle navigation took me to a totally different location.
2024년 4월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Crystal

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great environment.
2024년 4월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
It is great to hear from you and we are glad have taken the time to recognize the hospitality and care that we aim to provide for every guest. We take pride in the amenities and the accommodations we provide and strongly believe it’s our people who will make your stay truly exceptional! As a guest, you are truly valued and your feedback is important to us to keep improving and ensure our goal of providing the most enjoyable experience for our guests with every visit. On behalf of our entire staff, thank you for choosing our hotel and we hope our accommodations, amenities and services will impress you even more during your next visit!

6/10 - 괜찮아요

STACEY

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
The room was average we checked in late very late it was ok we paid $50 deposit instead of the $100 because of the late arrival my daughters went to use microwave it looked like it hadn’t been cleaned EVER.. the room was ok elevator is sketchy only can hold two people at a time, the room served its purpose after a long drive heading from Philadelphia to South Carolina.
2024년 3월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
Your satisfaction and enjoyment are very important to us and we hope we are able to achieve that goal. If there is anything that didn't live up to your expectations, we would like to apologize for that. I want to assure you that your comment regarding microwave being not cleaned will be shared with the team and addressed through continuous improvements and ensure we create an enjoyable experience for each of our guests. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 - 훌륭해요

Mei Lin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: The room we stayed in was nice and clean, as was the check-in area. Our room was spacious and had a microwave and full-sized fridge. The bathroom was small but functional. The hotel was right by a Cracker Barrel and within walking distance of a Burger King, Subway, CVS, and Indian grocery store. Cons: The walls were thin and we could hear people talking in the hallways even though they weren't being loud. Google and Expedia said breakfast was included but it was not. Conclusion: The hotel was a good deal for roughly $78 for 1 night and was nicer than I expected based off the bad deviews I read.
2024년 3월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
A big thank you for leaving your five-star rating of our hotel. We are delighted that you enjoyed the comfortable bed and accommodations we prepared for you! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

Willie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
It is disheartening to learn that you did not enjoy your stay and that the rooms were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Please accept our sincerest apologies for the lapse in housekeeping service and cleanliness that you experienced. While we do not allow guests to smoke in non-smoking rooms, it occasionally happens that they do and your feedback will help us to address the issue more effectively. We continually strive to ensure that our rooms are cleaned and ready upon the guest's arrival and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

10/10 - 훌륭해요

Adrián

2024년 2월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
Thank you for sharing your review with us and our future visitors! Hearing about how our efforts to make you feel at home have been successful is very rewarding for every member of our staff and management team! Our staff works really hard to ensure that you feel welcomed like family and truly goes an extra mile for our guests and we are especially happy to share this review with them! Also, we love hearing you enjoyed sleeping in your bed since we all understand the importance of a good night of sleep. We hope to see you again when your travels bring you back to the area!

6/10 - 괜찮아요

Charla

출장 여행
Did not have the king bed room available at time of check in. Had to take two double beds. Shower did not see too clean, floors not mopped very well. Loud banging in middle of night of door or something not quite sure.
2024년 2월에 2박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
Thank you for taking the time to rate our hotel. It is our goal to provide the best lodging experience to our valued guests, and we see from your review we still have some areas we can do better next time! Your comments and ratings of our services help us to understand where we most need to improve for our future visitors, which hopefully will include you. On behalf of our entire staff, we thank you for choosing our hotel and we hope our improved accommodations, policies and services will impress you even more during your next visit!

6/10 - 괜찮아요

Anna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The front desk person was polite & helpful. The bed was comfortable. The shower curtain had mildew stains. There was a lot of caulking around the shower faucet. We were just needing a place to stay overnight & didn’t want to spend a lot of money. Not the worst hotel I have stayed in. There was no sign on the property to let you know you were at the correct location.
2024년 2월에 1박 숙박함
답변 제공: Abhi T 님, 2024년 4월 9일
Your satisfaction and enjoyment are very important to us and we hope we are able to achieve that goal. If there is anything that didn't live up to your expectations, we would like to apologize for that. I want to assure you that your comment regarding cleanliness will be shared with the team and addressed through continuous improvements and ensure we create an enjoyable experience for each of our guests. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 - 좋아요

Ethyn

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So the only negative thing would be the room has a heater that you have to turn on manually and nobody mentioned that so the room was freezing till I found out myself that there’s a heater by the window
2024년 2월에 1박 숙박함

4/10 - 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not as nice as one other locations
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's always really quiet and the rooms are bigger than most other hotels
2024년 1월에 3박 숙박함

8/10 - 좋아요

SHEDRICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quite.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Frederick 님, Henrico,,,Virginia...

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was nice,,but the room was not maintained very well Dusty,,floor dirty,,fridge dirty,,TV screen filthy.,it just needed a good old fashioned detailed cleaning but it was a rest stop for us so we made it work. Price not bad....... s .
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Brian

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic rooms with a good rate. Nice size frig and working microwave. Counter and sink. Would recommend.
2023년 12월에 1박 숙박함
답변 제공: Abhi T. 님, 2023년 12월 11일
Thank you so much for your kind words. We are delighted that you found us a clean, convenient and pleasant place to stay and that our location and guest services were to your liking. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again and exceeding your expectations of a five-star experience.