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로드웨이 인 여행 후기

2 out of 5
로드웨이 인
40 NE 2nd St, Stevenson, WA

이용 후기

5.6
평점 10 - 훌륭해요. 324개 이용 후기 중 29개" "
평점 8 - 좋아요. 324개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 324개 이용 후기 중 86개" "
평점 4 - 별로예요. 324개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 324개 이용 후기 중 63개" "

5.6/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

6/10 - 괜찮아요

Kirk

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you.
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Kirk, We appreciate your feedback and regret to hear that your experience did not meet expectations. We value all comments and will share your concerns with the team for future improvements. If you have further details to share, please feel free to contact our management directly.

6/10 - 괜찮아요

Craig

좋아요: 직원 및 서비스
They seemed to be having housekeeping issues the night I stayed. The first room I was given had not been cleaned at all and the bed was torn up. The second room the sheets and pillowcases were really dirty. The person at the front desk was very helpful and nice, though, and she sent me to a room that she had cleaned herself and it was in good shape. Overall, it seems like a decent place considering it's about the cheapest room you can find anywhere!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Craig, Thank you for sharing your experience with us. We apologize for the inconvenience caused due to the housekeeping issues you encountered during your stay. We appreciate your kind words about our helpful and nice front desk staff. We understand that cleanliness is of utmost importance, and we have shared your feedback with our housekeeping team to ensure such issues are addressed. We hope to have the opportunity to welcome you back and provide you with an even better stay.

2/10 - 너무 별로예요

Marilee

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t even stay her because it was so dirty and broken.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Marilee,We apologize for any inconvenience you may have experienced during your recent stay. We take cleanliness and maintenance very seriously, and we appreciate your feedback. We encourage guests to bring any issues to our attention during their stay so that we can address them immediately. Thank you for bringing this to our attention.

4/10 - 별로예요

George

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not clean, old, moldy
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello George,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to maintain a high standard of cleanliness and address any issues promptly. Your comments will be shared with our team for further improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Christopher

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Christopher, Thank you for your review. We appreciate your feedback and will use it to improve our services.

8/10 - 좋아요

Lory Anne 님, Tucson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the service is good! ❤️
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hi Lory Anne,Your higih-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Rowena 님, Shelton

별로예요: 숙박 시설 상태 및 시설
Very old with electrical plugs so old things would not stay plugged in
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Rowena,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at hotel- expedia reservations were not in their system at all although I had expedia confirmations. Had to work with expedia support to resend info to hotel.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Kathleen, Thank you for taking the time to share your comments regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 - 너무 별로예요

Cynthua

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was made to stand outside in RAIN to do all of check in til time to run payment card, then she UNLOCKED the door. went to use bathroom in middle of night and floor was wet. Not sure where water came from but then noticed a bucket under sink.
답변 제공: Manager 님, 2023년 9월 20일
Hello Cynthua, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Gregory,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Aimee

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Aimee, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Heather

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty stained carpets from pets very noise and run down not worth the price would never stay there again
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Heather, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 - 별로예요

Roland

별로예요: 숙박 시설 상태 및 시설
Paint blisters on stairs railing, no stopper in sink, antiquated low toilet
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Roland, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

Molly

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Molly,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 - 좋아요

Guy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close were needed to be
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Guy,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 - 너무 별로예요

Alissa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We didnt. First room looked like someone had lived there a week. 2nd room wasn't very clean. So we packed up and left. No refund. Theu refused. For $105 night...it was worth the loss to NOT stay there. Will never go back.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Alissa, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Mark,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay far away
3 PM arrival and I had to wait after ringing the bell. The people were in the back doing who knows what. once I got to the room that was in a weird back alley I entered the room and saw some cockroaches running across the floor. The TV didn’t work, the room smelled and it was dirty. I did not stay in the room one minute. I went back to the lobby and nobody would come after ringing the bell. We left immediately. I tried to get a refund in Hotels.com and the hotel so they could not give me a refund. The fact a Hotels.com has this hotel on their website is a huge disappointment.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price was low, towels were clean, shower pressure and heat good, but the quality of the room was bad. Unmade stained sheets under bedspread Old lumpy mattress Sickening odor, locks broken Bugs in bathroom & walls
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello John, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Steffi

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It goes with the rating I think for a 2 star it really was a 2 star. Dirty sheets we put towels to sleep and checked out way before the end of our stay. The cabinet in between the beds looks like it has never been vacuumed and the carpet when we walked around made the back of your feet black. The receptionist is the only thing that was good about the place.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Steffi,We can't thank you enough for sharing your feedback with regards to our towels as well as our sheets. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 - 너무 별로예요

Linda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
"POOP There It Is". Aug. 5, 2023. Worst experience ever. Got in the room and it was gross. Went to the bathroom and there was "POOP" and had to flush it. Gross out already, the bed look very unclean. The whole room stunk. We decide NOT TO STAY there for our health. Went to the office, one lady said sorry (thus the 2 star on staff), but the manager just had this perplexed look in her face. I asked to be checked out with a receipt and she looked dazed, gave me the receipt, no apologies!!! Total waste of money. Can't believe this hotel is even listed. #roachhotel #hotelhell
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Linda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice stay after finding the place. Would stay there again!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Joe,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

Nicole 님, Otis

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nasty!! I stay at a lot of budget motels to keep the running events I attend affordable. This was BY FAR the dirtiest, unkept, and unsafe location. Even the toilet had bugs crawling in and around it. The building should be condemned. Save your money and sleep in your car before you waste it here! I’m genuinely baffled how this place is in business.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Nicole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

Guy

It’s was good me
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Guy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again in the future.

6/10 - 괜찮아요

Anwyn

좋아요: 청결 상태
The amenities are fine but the staff and management were available only sporadically and instructions for check out were not clear.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hello Anwyn, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 - 괜찮아요

Leslie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run Down
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Leslie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Sylvain

좋아요: 청결 상태
Vieillot
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Sylvain,We can't thank you enough for sharing your feedback with regards to our hotel. We hope you will return so that we can provide you an even superior experience.

4/10 - 별로예요

SUSAN

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in serious need of repairs.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello SUSAN, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 - 너무 별로예요

Nancy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not feel safe staying at this property with my children. We ended up not staying/left after about 20 minutes and not being reimbursed. There were people who were obviously living in the motel and some shady looking characters wandering around.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Nancy, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 - 괜찮아요

Kim

가족 여행
It was inexpensive
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Kim, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First off at least have the professionalism to change the website for your change in check in time. It states 2pm and when you get there its changed to 3pm on a piece of paper. Then there is no front desk customer service representative, and door is locked during business hours. Ring bell and be received by a dirty discusting person with no personality. Then after one evening of a 3 day stay i get a knock and when i open the door a person in unkempt clothes askes for room service? So i guess he worked there? No uniform. Second day was a day to have room serviced.... but no one showed up on the day it mattered. The room was not clean completely, spiderwebs and spiders hanging out. Visible damage to multiple areas. Garbage everywhere. An unsafe work zone in the back of the hotel with a child running around it. And finally when it was check out time, again customer service door locked and now the piece of paper had do notri g bell, call a number. What???? I have NEVER had to call a fro t desk to work at standard check out time....or ever actually. Will pay extra to stay somewhere else!! PS. Sleeping apparatus was awfull, so if you want a good night's sleep while away frome home DO NOT GO TO ROADWAY!!!!¡
답변 제공: Manager 님, 2023년 7월 25일
Hello James, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 - 너무 별로예요

Martha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most Undesirable Facility
Disgusting and horrible. The pictures online did not show the current condition of the motel and the rooms. Drapes falling off the rods, sheets and bedspread were raveling and had holes, furniture in poor condition, towels were dirty, and many more unacceptable conditions in the room. The online description stated daily housekeeping cleaning which was not done. Office not open at 9 am for checkout, receipt and breakfast.
Outside view
View of one of several windows boarded up
View of interior room
Drapes falling off rod
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Martha, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Florentino 님, PT HUENEME

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DIDNT LIKE CLEANING CART PEOPLE HANGING OUT FRONT OF MY ROOM (Blocking View of River) for 4 hours 0600-1000 (4 rooms in corner 2nd floor) Kinda defeats a “QUIET VACATION SETTING”!????? Had GREAT VIEW OF A CLEANING CART!!! Next time 1st Floor (my 90yo Dad has bad legs/no elevator)
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Florentino,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our view and also our elevator. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 - 별로예요

Aaron

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place has a great location just needs a whole lot of care. It’s run down and poorly managed. If they can’t afford to remodel and upgrade the rooms at least clean them and them ready for guest. No toilet paper, light bulbs out, bathroom door doesn’t close, TV only received 10 channels, walls and mirrors were dirty and stained, and the bathroom floors were sticky. I could keep going. I knew that the place wasn’t going to be nice based on price and other reviews, but realize it was going to be that bad. I overpaid at $100 per night. Room 118
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Aaron, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Mauntrece

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Mauntrece, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

Liz

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Liz,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

실제 이용하신 고객

motorcycle tourist
there are few places to stay in Stevenson. I always stay at Rodeway Inn. It does not pretend to be great. I find it adequate and reasonably priced. That has its merits. It is well situated in town so walking everywhere is possible. Sometimes just good enough is just fine
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Donald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Donald,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 - 좋아요

Hilda

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hello Hilda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Richard

반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Very run down and outdated. For a single woman traveling alone, somewhat scary. Not the cleanest place I've stayed at.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Richard, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

6/10 - 괜찮아요

David

단체 여행
Good place for fishermen to stay.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello David, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 - 별로예요

Rebecca

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really run down and dirty. Host wasn’t friendly and was hard to understand.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello Rebecca, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

4/10 - 별로예요

Susan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place
Would NEVER stay here again or recommend this place. The only thing going for it is that it is the cheapest in town, but that should also tell you something.... We got through the weekend (which I would have cancelled had I not booked it with no cancellation - NEVER again! When you see a sign at registration that says '$250 fine for cleaning fish in the room', you know you're in the wrong place!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Susan,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 - 별로예요

Susan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Underwhelming stay...
You know you're in a sketchy hotel when the sign at the registration desk says: "$250 fine for cleaning fish in the room"..... Towels were clean, bed, although squeaky, enabled us to 'sleep'. TV didn't work, HORRIBLY slow internet speeds, but it was there. Owner was less than helpful in trying to resolve an issue, so I gave up as it was clear she was not going to try to be helpful. We were there for a quilting retreat weekend so were not in the room much. I would have gone elsewhere, but silly me, I had booked it with no cancellation.... lesson learned to never do that again!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hi Susan,The cleanliness of our hotel and accommodation is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit

4/10 - 별로예요

Maksym

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Maksym,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Wendell

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This facility is older and in a smaller town. It needs a major facelift. Some of the posts on the upper balcony need replacement. They are rotting away. Looks like it is mainly used by folks looking lower costs. Lots of fishermen and construction workers. Would not be a place for many traveling families.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Wendell,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 - 별로예요

GERALD

Maintenance response nonexistent. Reported nonworking tv on day one. Stayed 4 days - without working tv.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hello GERALD, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

6/10 - 괜찮아요

Jaclyn

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 21일
Hello Jaclyn,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

dale

Rodeway did not answer phone number Expedia person gave me saying I had to contact Rodeway to cancel or change. Called many times over several days with recorded answer saying "we are not here". Had to cancel and wanted reservation for later date. Texted today but no response yet.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 12일
Hello dale,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - 너무 별로예요

Ricardo

2022년 10월에 5박 숙박함
답변 제공: Manager 님, 2022년 12월 15일
Hello Ricardo, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.