We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

Dear Linda, Thank you for taking the time to share your review with us. We are sorry to read your comments and would like to offer our apologies for any inconvenience caused. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Dear Aaron, Thank you for being our guest and sharing your feedback. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Chrissie, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. We hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

Dear Maria, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Shekelia k, Thank you for taking the time to leave a review and for choosing our hotel. We appreciate your feedback regarding the quietness of our establishment. We strive to provide a peaceful and relaxing environment for our guests, and we are glad to hear that you found it quiet and secluded. However, we apologize for the issues regarding breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jonathan, We sincerely apologize for your unpleasant experience during your stay at our hotel. We are deeply disappointed to hear about the issues you encountered, and we understand that they greatly impacted your visit. We will address them with our housekeeping team so that it does not happen in the future. Our pest control provider has already serviced the hotel, and we will ensure procedures are followed to prevent any future issues regarding the infestation. Thank you for being our guest, and we hope you will return so we can make it up to you. Sincerely,Hotel Management

Dear yvette, Thank you for selecting Extended Stay America for your recent accommodation and for sharing your post with fellow travelers. We are glad you enjoyed your time with us and appreciate recognizing the service provided by our associate. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Yvette, We are so glad to hear that your experience with the staff was wonderful at Extended Stay America. That's exactly what we hope to hear from our guests. Thank you for taking the time to leave a review. Your feedback is valuable to us, and it helps us continue to provide excellent service to all our guests. We appreciate your kind words!Sincerely,Hotel Management

Dear Nicole, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear John, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We apologize for any issues you experienced with your room's refrigerator and TV remote. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Lisa, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Mary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management

Dear Sasha, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for the difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management

Dear John, Thank you for sharing your experience. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the concerns in your room. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Heather, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We aim to offer a clean and comfortable environment and adhere to strict industry standards for pest control. Hence, we will work with our pest control provider and housekeeping department to prevent future problems. We hope to make your next stay with us outstanding in every way possible.Sincerely,Hotel Management

Dear Dennis, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management