2/10 - 너무 별로예요
George
연인과의 여행, 가족 여행
2024년 6월 9일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At a glance this hotel has great curb appeal and is located near shopping and restaurants. However once in our rooms (I had two reservations) we came to find that the rooms were not as clean and well maintained as in the photographs.
After dropping off our luggage and going to dinner, we returned and found that one of the rooms was infested with roaches!
Upon further inspection, the rooms were filthy! There was excessive hair on the couch even though it's a pet free property and the couch cushions were stained.
At the other room we pulled some of the furniture back to check for bugs and it was just filthy. The rooms also had an unpleasant body odor smell.
We requested to change rooms but no other rooms were available so we decided to change hotels and request a refund. The staff said we would have to return the next day to speak with the manager.
We returned the next morning and spoke to the manager. She said she called pest control and explained that flying cockroaches must have flown into the air condition and gotten into the room... We requested a full refund for both the rooms but only received a partial refund. Will never visit this hotel again.
George
2024년 6월에 2박 숙박함