표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1616개 이용 후기 중 485개" "
10 - 훌륭해요
485
평점 8 - 좋아요. 1616개 이용 후기 중 374개" "
8 - 좋아요
374
평점 6 - 괜찮아요. 1616개 이용 후기 중 249개" "
6 - 괜찮아요
249
평점 4 - 별로예요. 1616개 이용 후기 중 221개" "
4 - 별로예요
221
평점 2 - 너무 별로예요. 1616개 이용 후기 중 287개" "
2 - 너무 별로예요
287
6.8/10
청결 상태
7.4/10
직원 및 서비스
6.6/10
편의 시설/서비스
6.2/10
숙박 시설 상태 및 시설
6.8/10
친환경
이용 후기
8/10 - 좋아요
KILSEONG
단체 여행
2023년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바다앞이라 전망이 좋네요
KILSEONG
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear KILSEONG,We're glad you enjoyed the beautiful sea view during your stay! Your appreciation of our location means a lot to us, and we hope you had a memorable experience. We look forward to welcoming you back for another seaside getaway in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
HYUNHYO
가족 여행
2023년 11월 22일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
HYUNHYO
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 23일
Dear HYUNHYO,We're grateful for your positive rating score and delighted to have enhanced your hotel experience. We look forward to welcoming you back on your future visits.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Clarrisa
가족 여행
2024년 5월 20일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room sliding glass door was stained dirty couldn’t see though it I was on bayfront
Clarrisa
2024년 5월에 3박 숙박함
8/10 - 좋아요
Juan
2024년 5월 20일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Juan
2024년 5월에 2박 숙박함
6/10 - 괜찮아요
Jose
연인과의 여행
2024년 5월 19일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has great access to the beach.
Jose
2024년 5월에 1박 숙박함
2/10 - 너무 별로예요
María de Jesús
연인과의 여행
2024년 5월 19일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No alcanza estacionamiento para los huéspedes, teníamos que esperar mucho tiempo en el elevador hacer fila porque la puesta de las escaleras estaba cerrada, la comida del buffet muy poca variedad, no recomiendo este hotel, yo no volvería nunca
María de Jesús
2024년 5월에 2박 숙박함
6/10 - 괜찮아요
Norma
가족 여행
2024년 5월 18일
I did not like the parking. Not enough parking we paid to park and had nowhere to park at the end of the day. The facility itself was small but good. Beds could be a queen’s instead of full size. I paid for queen not full.
Norma
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 19일
Hello Norma,Thank you for your feedback. We apologize for the parking and bed size issues; we will address these concerns to improve our guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Riding With
2024년 5월 15일
좋아요: 청결 상태, 직원 및 서비스
Riding With
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 17일
Dear Riding With,We're grateful for your positive rating score and glad we could enhance your stay. Looking forward to hosting you again soon at Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Joee
2024년 5월 13일
별로예요: 청결 상태
Joee
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 15일
Hey Joee,Thank you for your rating score. We're sorry your stay wasn't satisfactory. We aim to provide the best experience and hope to do better next time.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Leobardo
연인과의 여행
2024년 5월 12일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and no hot water the ac hardly worked we figured it would kick on after after a while but we just ended up falling to sleep in the morning we woke up to the room still kinda warm for the price we paid 256.75 100 deposit 10 parking .And I was looking for a 5 star hotel for me and my wife you gave me this hotel .no I didn’t enjoy it the front desk told us we will receive a 20 percent back for our inconvenience discount plus my deposit back but still waiting .
Leobardo
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 13일
Hey Leobardo,Thanks for the stay and the feedback. We apologize for the inconvenience you experienced with the hot water and air conditioning. Your feedback is valuable to us, and we're actively addressing these issues to ensure a better experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Elizabeth 님, Converse
가족 여행
2024년 5월 12일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited parking on the premises and you have to pay. Guests are told of you loose your spot their is additional parking down a block at a church. This is because they now allow public parking and whole back end is under construction. No hot water 2 days now. Hot tub lime green today with ton of kids in it. Sand at the bottom 2 days now. Buffet was terrible but was complimentary today only. I've come here for years and has never been this bad. Very sad to see the decline.
Elizabeth
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 13일
Hey Elizabeth,We apologize for the inconvenience you faced during your recent stay. Your feedback is concerning, and we're actively addressing the parking, construction, and maintenance issues to improve the guest experience. Please accept our sincere apologies for falling short of your expectations, and we hope to regain your trust in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
patricia
연인과의 여행
2024년 5월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heated indoor pool and the spa was amazing, and was a very easy accessed to the beach
patricia
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 11일
Hello Patricia,Thank you so much for taking the time to leave us a review! We're thrilled you enjoyed our heated indoor pool, spa, and easy beach access! Thank you for your positive feedback, and we look forward to welcoming you back soon for another amazing stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Roger
가족 여행
2024년 5월 6일
별로예요: 청결 상태, 편의 시설/서비스
Old and outdated
Roger
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 6일
Hey Roger,We apologize that our hotel felt outdated. We're always looking for ways to improve, so thank you for your feedback. We hope to see you again soon at the Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Maria
연인과의 여행
2024년 5월 4일
좋아요: 청결 상태, 편의 시설/서비스
Property was good for the price. I wish they had the bar opened a little more time. The AC was not working at its full potential maybe bc of the humidity? Bring a fan. We did let front desk know about both the AC and TV not working properly and they sent the maintenance guy promptly. My husband raved about the elevator, lol. He loved how fast it was.
Maria
2024년 5월에 2박 숙박함
2/10 - 너무 별로예요
Miguel
가족 여행
2024년 5월 3일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a long time always thought this hotel was the top of the line hotel. What a disappointment I got. This is one of the worst hotels I ever stay really. The hotel is like a cave. Stay another hotel you will not regret.
Miguel
2024년 4월에 1박 숙박함
6/10 - 괜찮아요
Vanessa
가족 여행
2024년 5월 3일
좋아요: 직원 및 서비스
The staff was very friendly. The hotel was overall alright. The hotel needs some remodeling and the beds should be a queen for more comfort. The beach however, was right there!
Vanessa
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 3일
Hello Vanessa,Thank you for your kind words about our staff, and for enjoying our prime beach location. We appreciate your feedback on the hotel's amenities and will consider your suggestions as we continually strive to improve our guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
Travis
가족 여행
2024년 4월 28일
좋아요: 직원 및 서비스
The view was Awesome. We really liked it. The Matress is in need of replacing. Breakfast not worth the $10 if cost but there are options other than in hotel. Hot water scald protection turned up too high. Luke warm at best in the shower. Sink was fine. The mattress will keep me from booking again till they do a remodel most likely.
Travis
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Hello Travis,Thanks for the review! We're glad you enjoyed the view. We agree the mattress needs replacing, and appreciate you letting us know. We'll look into getting that addressed ASAP. Regarding breakfast, we'll review the options and pricing to ensure it delivers value. We apologize for the hot water issue—we'll adjust the scald protection to allow for a more comfortable shower temperature. Hopefully, these improvements will entice you to stay with us again soon at the Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Corey 님, Austin
출장 여행
2024년 4월 28일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There is no free parking despite what is stated on the website. They are going through a lot of renovations so there is construction happening all over. I was just disappointed overall in the property.
Corey
2024년 4월에 4박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Hey Corey,Thank you so much for taking the time to leave us a review! We sincerely apologize for the disappointment with the parking and ongoing renovations. We'll update our website to reflect accurate parking information. We understand the disruption caused by construction and appreciate your patience. We're working hard to improve the property–hopefully, next time it'll exceed your expectations.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Debra
2024년 4월 27일
Debra
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 17일
Hey Debra,Thanks for your rating score! We're sorry for the unsatisfactory stay. We're committed to delivering better experiences and hope for another chance to make it right.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Kenny
아이를 동반한 가족 여행
2024년 4월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Beachfront and view were amazing.
Kenny
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 27일
Dear Kenny,Thank you for your wonderful review! We are thrilled to hear that you enjoyed the beachfront location and amazing views. It's fantastic to know that you had a great experience. We truly appreciate your kind words and look forward to welcoming you back for another amazing stay in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Blanca
가족 여행
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like that we were able to fish behind the hotel without a problem. Did not like overcrowded swimming pool full of kids and the water was cold.
Blanca
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear Blanca,We're glad to hear you enjoyed fishing behind the hotel during your stay. We apologize for the inconvenience with the overcrowded pool and the cold water temperature. Your feedback is valuable to us, and we will strive to address these issues for a better guest experience in the future. Thank you for sharing your experience with us.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
Cecili
2024년 4월 23일
Cecili
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Hello Cecil,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have contributed to making your stay enjoyable. We look forward to welcoming you back again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Alan
2024년 4월 19일
Alan
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 11일
Hello Alan,We're sorry your stay didn't meet our standards. We'll make it right next time. Looking forward to welcoming you back for a better experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Mahmoud
2024년 4월 15일
Very close to everything, only issue is you have to pay for parking.
Mahmoud
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Dear Mahmoud,We're delighted you found our location convenient! While we understand parking costs can be inconvenient, we strive to offer competitive rates in the area. We hope this minor setback didn't overshadow your overall experience, and we'd love to welcome you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
Briana Lanae
2024년 4월 15일
Briana Lanae
2024년 4월에 1박 숙박함
2/10 - 너무 별로예요
Rosie
2024년 4월 13일
Rosie
2024년 3월에 2박 숙박함
10/10 - 훌륭해요
Angela
가족 여행
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location. Staff are so friendly!
Angela
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 13일
Dear Angela,We're thrilled to hear you enjoyed our prime location! Our team takes great pride in providing friendly service. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Jo
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jo
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Jo,We are grateful for your positive rating score for our hotel. Your support means a lot to us, and we're thrilled to hear that your stay was enjoyable. We look forward to welcoming you back again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Barbara A
2024년 4월 12일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The cleaning staff was very nice and helpful. The hotel its self is old and dirry. Was a given a room I didnt book. Front desk was no help at all. Couldn't even get wifi.
Barbara A
2024년 4월에 8박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Hey Barbara A,We apologize for the inconveniences you experienced during your stay. Rest assured, we're addressing your concerns to ensure a better experience for future guests.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
alayn
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍👍👍👍👍
alayn
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Hello Alayn,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. Looking forward to welcoming you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Diamantina
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Diamantina
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Diamantina,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. We look forward to welcoming you back again soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Ryan
2024년 3월 29일
Pool area infested with roaches. Killed two in my room. Have to pay for parking and breakfast. Overall not a great experience. Between the parking hotel fee and deposit I dropped 270 to be there and after killing the roaches in my room decided to just drive 2 1/2 hours home and not continue my stay.
Ryan
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 30일
Hey Ryan,We deeply regret the inconvenience you experienced during your stay. Rest assured, we take matters like this seriously and have addressed the issue promptly. We apologize for falling short of your expectations and hope to welcome you back for a much-improved experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Noe 님, Bentonville
가족 여행
2024년 3월 25일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Wont be staying here again... major updates and cleaning is needed.
Noe
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Hey Noe,We're sorry to hear your experience didn't meet expectations. Your feedback is valuable, and we're committed to making the necessary improvements for a better stay in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Michael
가족 여행
2024년 3월 24일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old hotel in fair condtion , noisy , no hot water in showers
Michael
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Hey Michael,We apologize for any inconvenience you experienced. Rest assured, we're addressing the noise and hot water issues to enhance your future stays.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Samira
가족 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful beach view!
Samira
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Samira,We're delighted you enjoyed our beautiful beach view! It's truly one of our most cherished features. We hope to welcome you back soon for another memorable stay by the sea.Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Alicia
2024년 3월 23일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
If you are looking for surf side cabana rooms in downtown Corpus, this is your spot.
Alicia
2024년 3월에 12박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Hello Alicia,We're thrilled to hear you found your ideal spot with our surf side cabana rooms in downtown Corpus Christi. Thank you for choosing us for your stay!Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Soyoung
가족 여행
2024년 3월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walkable beaches quiet reasonable prices 👍
Soyoung
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Soyoung,We're delighted you enjoyed our walkable beaches and the tranquility of our surroundings. Your satisfaction with our reasonable prices means a lot to us! Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Isidro Delgado
아이를 동반한 가족 여행, 반려동물 동반 여행
2024년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a one place stop with alm the best amenities.
Isidro Delgado
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Isidro Delgado,We're thrilled you found our hotel to be a one-stop destination with top-notch amenities! Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Anna
가족 여행
2024년 3월 18일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smell in the hallway was horrendous! Smelled like a las vegas casino combined with an old bowling alley! The bathroom walls and floors were seapareted from each other, so creatures could crawl in and out. The tv kept turning itself off! Parking was horrible! Especially ppl in large vehicles that don't know how to park! Its only saving grace was the short distance to the beach. Serious upgrades are needed...and at $200 /per night/per room, you can afford it!
Anna
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Hey Anna,We apologize for the inconvenience you experienced and appreciate your feedback. Rest assured, we're addressing these issues to enhance the overall guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Sergio
2024년 3월 18일
Sergio
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Sergio,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. Looking forward to welcoming you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.
8/10 - 좋아요
Margie
단체 여행, 가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were only two small elevators, so sometimes there was a rather long wait. The beach was kind of dirty, but a blame beach goers not the hotel. We stayed in one of the bayfront rooms and it was wonderful!
Margie
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Margie,Thank you for sharing your experience with us. We apologize for any inconvenience with elevator wait times and appreciate your understanding regarding the beach's cleanliness. We're delighted to hear that you enjoyed your Bayfront room, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.
4/10 - 별로예요
Autumn
아이를 동반한 가족 여행
2024년 3월 17일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The location of the hotel was in the perfect spot. We loved the easy access to the beach and all its surroundings. We did not like the fact that our restroom on the 5th floor had a HUGE hole in the ceiling right above our shower with BLACK MOLD all around it. It gave a very creepy uneasy feeling. Also not to mention the AC did not work very well I’d say it was around 78 degrees in the room at night time. The hallway to the pool area had a VERY VERY bad odor as well.
Autumn
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Hey Autumn,We're thrilled you enjoyed our hotel's prime location near the beach. Please accept our sincerest apologies for the issues you encountered; rest assured, we're addressing them promptly to ensure a more comfortable stay for our guests in the future. Your feedback is invaluable as we continuously strive to improve.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Yuniel
아이를 동반한 가족 여행, 가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for family and more , for me is the best election in this summer
Yuniel
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 17일
Dear Yuniel,We're thrilled you enjoyed your stay with us and found us to be the best choice for your summer getaway! Thank you for your kind words and we hope to welcome you back soon.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Kxrinx is
2024년 3월 17일
Kxrinx is
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Hey Kxrinx is,Thank you for your rating score. We apologize for your unsatisfactory stay. Our goal is to provide the best experience possible. Your feedback helps us improve. We hope for another chance to make it right.Sincerely,Hotel General Manager.Emerald Beach Hotel.
10/10 - 훌륭해요
Marc
2024년 3월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Marc
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Hello Marc,Thank you for rating score our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
VIRGINIA
2024년 3월 15일
별로예요: 청결 상태
Beach was right outside our door.
VIRGINIA
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Hello VIRGINIA,We're delighted you enjoyed our beachfront location! Your satisfaction is our priority, and we hope to welcome you back for another relaxing stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
Ram
2024년 3월 15일
With construction around the property
Ram
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Dear Ram,We apologize for any inconvenience caused by nearby construction. We appreciate your understanding as we work to improve our property for future guests.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Briana
아이를 동반한 가족 여행, 가족 여행
2024년 3월 15일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived rooms were not ready. When they did tell us in the lobby that are rooms were ready now and gave us keys we came up with all our bags to find our rooms still not ready and full of beer, trash, gross disgusting rooms. Pool was brown hot tub brown. Will not stay again. Worst hotel I’ve been to yet
Briana
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Hey Briana,We sincerely apologize for the unacceptable condition of your rooms upon arrival and for the inconvenience caused. This falls short of our standards, and we're addressing this internally to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
6/10 - 괜찮아요
Michael
2024년 3월 15일
좋아요: 청결 상태
Michael
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Hello Michael,We greatly value your positive rating score and support, and we're thrilled to have contributed to your enjoyable stay. We look forward to welcoming you back again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
2/10 - 너무 별로예요
Daniel
아이를 동반한 가족 여행, 가족 여행
2024년 3월 14일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience. My room was dirty. There was no guide for the tv channels. The back sliding door was hard to open and close. Everything in the room was rusty. The ceilings were dirty. The staff made me wait an extra 30 minutes to check in even though the room was ready, and tried charge a $60 fee if I wanted to check in right away. The fitness room door was broken. Breakfast was not free (ridiculous pricing) it’s cheaper to eat somewhere else.
Daniel
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 14일
Hey Daniel,We are deeply sorry your stay was a complete disappointment. A dirty room, malfunctioning door, rusty fixtures, uncleanliness, and issues with the staff's service are completely unacceptable and do not reflect the standards we strive to uphold. We will be reaching out to you directly to discuss compensation for this experience and ensure a thorough investigation into the problems you encountered. Our goal is to learn from your feedback and make significant improvements to prevent similar situations. Sincerely,Hotel General Manager.Emerald Beach Hotel.