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에코노 로지 인 & 스위트 풀톤 - 락포트 여행 후기

2 out of 5
에코노 로지 인 & 스위트 풀톤 - 락포트
3902 N Highway 35, Rockport, TX

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 757개 이용 후기 중 204개" "
평점 8 - 좋아요. 757개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 757개 이용 후기 중 123개" "
평점 4 - 별로예요. 757개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 757개 이용 후기 중 81개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Tamara

아이를 동반한 가족 여행
I’m not quite sure how to rate this hotel. It was different set up then I’m use to. Our first hotel room was decent you can tell it’s an older place we checked in around 9:30/10. We have young children and being excited to check in and getting settled we received a phone call from the front desk saying there was a noise complaint because our “neighbor” could hear our baby crying. Not being loud but hearing our baby cry, my apologies for having children, but at a hotel what do people expect. The front desk was alright while handling the matter but said this was our first warning. Most of the blame should be on the complaint but to keep matters civil we offered to relocate rooms if needed. So we did, to the other side of the building. We end up in a room that was much more damaged and run down, but it slept.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Hello Tamara,We're sorry to hear about the inconvenience during your stay. We understand the challenges of traveling with young children and apologize for any disruption caused. Your feedback helps us improve, and we'll address the issues raised to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wide green areas, quiet place good for families
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear David,We're delighted you enjoyed our peaceful surroundings and spacious green areas, perfect for families. Thank you for your positive feedback!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

stpine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really clean enjoyed the stay
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Hello Stpine,We're thrilled to hear you enjoyed your stay and found our hotel exceptionally clean. We look forward to hosting you again soon!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Marta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are spacious
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Marta,We're delighted to hear you found our rooms spacious! Your comfort is our priority, and we're thrilled you enjoyed your stay with us.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Marta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price was accessible!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Hello Marta,We're glad you found our prices affordable! We strive to offer great value for our guests.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Naomi

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was infested with mold on the bedding and furniture. To my understanding because of my reservation pricing thru my loyalty with Expedia because my rates were low they figured they could put me in a cheap room. I had my children with us they didn’t refund my money they moved us to a different room and I still had clean the other room before bringing my belongings in there.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Hey Naomi,We sincerely apologize for the unacceptable condition of your room and any inconvenience caused to you and your family. This falls short of our standards, and we're taking immediate steps to address and prevent such issues in the future. Your feedback is valuable, and we hope for the opportunity to regain your trust with a more comfortable and pleasant stay in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Donn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
At breakfast I heard people saying that "we always stay here" meaning that the property has been around for a while and has built up a following. I would certainly stay there again. While some of the newer places have shinier chrome and a workout room, this is simply a good place to rest for the night.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Donn,Thank you for choosing to stay with us and for your kind words. We're delighted to hear that you appreciate the comfort and reliability of our establishment. Your loyalty means the world to us, and we look forward to welcoming you back for another restful stay in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Sergio

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 22일
Dear Sergio,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Victoria

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Victoria,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Christopher A

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Christopher A,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent Rooms
Very large room for space compared to others. Quiet peaceful area.
2024년 1월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Anonymous,We're delighted to hear you enjoyed our spacious and peaceful rooms. Thank you for your positive feedback, and we look forward to hosting you again for another relaxing stay in the future!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Jeffrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Hello Jeffrey,We are grateful for your positive rating score of our hotel, and we sincerely appreciate your support in making your stay enjoyable. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Tamra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Dear Tamra,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Arne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 2월 6일
Dear Arne,We are grateful for your excellent rating score and thrilled to have enhanced your stay. Your support means a lot, and we look forward to welcoming you back soon.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Evelyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Evelyn,We sincerely appreciate your excellent rating score of our hotel and are delighted to have contributed to your enjoyable stay. We look forward to welcoming you back on a future visit.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Mary E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was helpful and friendly
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Mary E,Thank you for your kind words! We're delighted to hear that you experienced helpful and friendly service from our staff. We strive to provide excellent guest experiences, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Matthew Clay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Expedia did NOT notify EconoLodge of my reservation or that I already had a receipt for paid in full. Took more than a half hour to get checked in because of that.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Matthew Clay,We apologize for the inconvenience you faced during check-in due to the reservation issue. We'll work with our booking partners to improve communication and ensure a smoother experience for our guests. Your patience is appreciated, and we hope to have the opportunity to provide a more seamless stay in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay the night (or two)
Clean, comfortable, great price and right near the venue my band was playing at!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 10일
Dear Charles,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. We look forward to welcoming you and your band back in the future!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 5일
Dear Amanda,We're grateful for your high rating score and your support. It brings us joy to know that we could make your stay enjoyable. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Donnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a very clean property
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Dear Donnie,We're delighted to hear that you found our property very clean. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Kitty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The garden area
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
Dear Kitty,We're delighted to hear you enjoyed our garden area. Your appreciation means a lot to us, and we look forward to welcoming you back soon. Thank you for choosing us for your stay.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Allan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was hard working, well organized, and very friendly. I enjoyed hanging out in the courtyard in the manicured court yard as well. There were a few well behaved kids playing as well - just a happy place to be. It's an older facility. I only had half of the toilet paper dispenser on the wall so the toilet paper had to reside on the top of the toilet (room 105). Other than that everything was perfect for this price point.
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 17일
Dear Allan,Thank you for your positive comments about our hardworking and friendly staff and the pleasant courtyard. We appreciate your understanding about the facility's age and will address the toilet paper dispenser issue to ensure a more comfortable experience in room 105. We hope to welcome you back in the future. Your feedback is valuable to us!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

6/10 - 괜찮아요

Robyn

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside was cute and the people were friendly. It was a quiet Saturday night. But the ac didn’t cool the room enough and the bed was very uncomfortable! We both woke up sore. Tue shower didn’t spray right and was more like washing under a water hose than a shower.
답변 제공: GM 님, 2023년 10월 16일
Hello Robyn,We're glad you found our property and staff appealing but sorry to hear about the discomfort you experienced with the AC, bed, and shower. Your feedback is valuable, and we'll address these issues to ensure a more comfortable stay for our guests. Thank you for your comments.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Moses

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome stay
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 9일
Dear Moses,We're thrilled you had an awesome stay! Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Jeffrey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great for the price
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Hello Jeffrey,We're delighted to hear you found great value in your stay with us. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Lisa

2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Dear Lisa,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

4/10 - 별로예요

Evelyn

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast smelled great but you HAD to eat in the cafe and there was limited seat so I didn't get to eat. Horrible pet policy given to you when you get there for check in. Policy stated only dogs under 30 lbs, but there was a Pit Bull staying in the room above me that they kept taking outside without a leash. No enforcement of pet policies but definitely a fee for pets. Parking lot was littered with trash, looks like someone changed their oil there and left everything there for my entire stay. I opened curtains to get some light and windows were full of mold so it did little good. Never again!!!!!
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 6일
Hello Evelyn,We deeply regret that your recent stay fell short of your expectations. We sincerely apologize for the issues you encountered with our breakfast seating, pet policy enforcement, parking lot cleanliness, and room condition. Your feedback is invaluable, and we are actively addressing these concerns to ensure a better experience for future guests. We hope you might reconsider in the future, as we are committed to providing a more enjoyable stay. Thank you for bringing these matters to our attention.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

carmen v

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed it so much . Next time we go back we will stay there again.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Dear carmen v,Thank you for sharing your positive experience with us! We're thrilled you enjoyed your stay and are looking forward to hosting you again in the future. Your kind words mean a lot, and we can't wait to welcome you back for another wonderful stay.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Tina

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I didnt get the room i wanted. The pictures were misleading. From the pictures i was supposed to have a kitchen, i brought food and had no where to store it or cook it.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Hey Tina,We apologize for the inconvenience you experienced with your room allocation. We understand the importance of accurate expectations, and we're sorry the pictures were misleading. Your feedback about the kitchen facilities is appreciated, and we'll work to improve our communication. We hope you'll consider staying with us again in the future, and we'll ensure to provide you with a more suitable accommodation that meets your needs.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

4/10 - 별로예요

Rodolfo

단체 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we walked into the room, it smelled like someone was smoking in it. That's because in the room next to us, someone was! The smoke creeped through the door that connects rooms next to each other... Not cool. Luckily, they left the next day and we didn't have to worry about the smoke anymore. Next, we booked a kitchenette and the stove had only one knob for one burner out of 4. There were no amenities in the room to use the kitchen other than the stove and full size refrigerator; we had to bring our own utensils and pots/pans and plates. The room also had a sofa bed, which we did plan on using, but there were no sheets or pillows for the sofa bed and when I asked the front desk for some, they said they did not supply them... Why have a kitchenette and sofa bed when you don't supply your customers with the proper things to use in a room with those options..? If I would have known that, I would have booked a cheaper room with two beds. The only good things about this hotel are the pool and the breakfast. Other than that, the property is completely unacceptable... I will not be staying there again unless I can go back it time and stay there when the property was in much better shape.
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Hey Rodolfo,Thank you for taking the time to share your experience. We apologize for the issues you faced during your stay, particularly the smoke from the neighboring room and the kitchenette amenities. Your feedback is valuable, and we'll use it to improve our offerings. We're glad you enjoyed the pool and breakfast, but we understand your concerns. We hope for a chance to welcome you back in the future, providing you with a more comfortable and satisfying stay.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Jesus

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Dear Jesus,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First off let me say the ladies here were wonderful! They were super friendly and the breakfast they provided was very good with pretty good options. They have three different cereal types, waffles (two self served waffle machines), eggs, bacon, and toast. Our room was okay. We did have a couple of dead roaches that greeted us, no big deal. But it could have been a little better. What I thought made the property not so great was all the rotted wood on the stairs. As we were going up, you could see where parts of the wood were really really bad. Even one of the beams was super loose and was shaking when someone accidentally hit it with their bag. I was super nervous to have the car under there. It wasn't horrible, but it could use some improvements.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Hello Amanda,Thank you for your kind words about our friendly staff and breakfast offerings. We appreciate your feedback on the condition of the room and the property's upkeep. We apologize for any inconvenience caused by the presence of roaches and the condition of the stairs. Your comments are valuable, and we'll address these concerns to ensure a better experience for all guests. Your feedback helps us improve, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Roman

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT GO HERE. This place is less than zero stars from the disgusting mold covered bathroom alone. Beware. I’ve attached photos of the bathroom in our room, I went to the front desk to attempt to change rooms but of course, they were booked up. Not only that, but the lady in the front said verbatim, “it’s not mold it’s moisture, I put that on everything” and also “we just got an inspection it’s not mold”. Well you tell me what these photos look like. I’ve never seen “moisture” turn black on the walls of an unventilated bathroom. So beware, especially if you have elderly/infants or respiratory isssues in your party. Also attached is photo of bug in the bathtub AND stains on one of the pillows and blanket. And to finish the fire alarm was broken. They clearly don’t wash the bed sheets or blankets. Not to mention there was hairs in the sink so they didn’t clean that either. There’s so many bad things to say about this place. Just…terrible avoid at all costs.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Hello Roman,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is deeply concerning, and we take your feedback seriously.We're committed to addressing the issues you've highlighted, including the cleanliness and maintenance concerns. Please know that this falls far short of the standards we uphold, and we are taking immediate action to rectify these matters. Your comments are invaluable, and we hope to have the chance to restore your trust in us in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

6/10 - 괜찮아요

Richard

별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 22일
Dear Richard,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Fernando

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
For the price, the pool and the breakfast were pretty good, better than other hotels with the same prices.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 26일
Dear Fernando,We're delighted you enjoyed our pool and breakfast offerings, finding them to be of great value. Your feedback is appreciated, and we're committed to providing quality amenities at a competitive price. We look forward to exceeding your expectations on your next visit.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

6/10 - 괜찮아요

Ramiro

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 2일
Dear Ramiro,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The place was nice looking, had nice painted walls, floor boards were perfectly placed. But in our room, the toilet paper holder was broken and the beds were too hard for my husband and I. My kids enjoyed the beds though. I do want to say the staff was very pleasant and easy to talk to. I sure did give the night shift guy a scare though. We checked in but didn't go to the room right away. We went to dinner and to explore a bit. Afterwards when it was dark we headed back to the hotel. We were headed to our room and tired, I have anxiety and I had a cranky baby to put to bed so I panicked when I saw our room number and the first available window and noticed it was occupied. Thought the room was double booked. I anxiety-ed out, hopefully I didn't come across as mean. I do apologize for it. I had a lot on my mind and my anxiety took over. He was very calm, cool, and collected and handled everything with the greatest of ease. Turns out we were looking through the wrong window, whoops! Give that guy a raise! If anyone needs a place to stay for the weekend I recommend this place.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 13일
Hello Wendy,Thank you for sharing your feedback with us. We're glad you appreciated the aesthetics of our place and found our staff to be pleasant. We apologize for the inconveniences you encountered, such as the broken toilet paper holder and the comfort of the beds. It's great to hear that our night shift staff handled the situation well and with understanding. We appreciate your recommendation and hope to welcome you back in the future for a more comfortable stay.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Roxanne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property doors did not lock , unsafe The had nothing in yjr rooms that they claimed they had , coffee, microwave, man was rude , rokms smelled like cigarettes and floors were not moped
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 8일
Hello Roxanne,We sincerely apologize for your disappointing experience. Our team will investigate and address the issues you've raised immediately. Your safety and comfort are our top priorities, and we assure you that necessary improvements will be made to ensure a better stay in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

6/10 - 괜찮아요

Mike

2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 28일
Dear Mike,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Anita

가족 여행
별로예요: 숙박 시설 상태 및 시설
Blood on comforter, room wasn’t ready, mattress spring poking out. Asked for a refund due to my daughter hurting herself and the property manager didn’t want to help us out. SMH
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 9일
Hey Anita,We're deeply sorry for the series of unfortunate incidents you encountered during your stay. This is not reflective of our usual standards, and we apologize for any distress caused. Your feedback is taken seriously, and we'll address these issues promptly to prevent similar occurrences. We hope you'll give us another chance to provide you with a much better experience.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Samantha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fue muy fácil y rápido el check in y check out, los empleados amables; nos tocó junto a la alberca y estuvo excelente, tienen desayuno en la mañana, los cuartos están amplios y limpios, los alrededores están bonitos, tienen asadores. Lo recomiendo
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 6일
Dear Samantha,Thank you for the fantastic review! We're delighted to hear that you had a seamless check-in and check-out experience with our friendly staff. It's wonderful to know you enjoyed the poolside location, spacious and clean rooms, beautiful surroundings, and breakfast. We appreciate your recommendation and can't wait to host you again!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Mollee

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend this property, it was dirty and not clean. The bathroom light didn’t work I told the front desk,we were there for 3 nights and never got fixed, they didnt even have enough pillows for our room. It was dirty and plain nasty. I will never stay here again. Roaches everywhere! Don’t waste your money you will be very disappointed!
2023년 7월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 2일
Hello Mollee,We apologize for the inconvenience you faced during your stay. We do not aim to provide this experience, and we take your feedback seriously. We are actively addressing the issues mentioned to ensure a cleaner and more comfortable experience for all guests. Thank you for bringing this to our attention.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

4/10 - 별로예요

sonia

별로예요: 청결 상태
The beds are uncomfortable the tub had dirt in it and I had no batteries for my remote control
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 27일
Hey Sonia,We apologize for the inconvenience you experienced during your stay. We will take immediate action to address the issues you mentioned and ensure a more pleasant experience next time.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

2/10 - 너무 별로예요

Miguel

가족 여행
별로예요: 청결 상태, 직원 및 서비스
No hablan español, no tienen paciencia para atender bien lo huéspedes, decepcionante los desayunos
답변 제공: GM 님, 2023년 7월 25일
Hey Miguel,We apologize for any inconvenience you experienced during your stay. We'll address the language and service concerns to improve our guest experience, and we'll also work on enhancing our breakfast offerings. Thank you for your valuable feedback.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

William

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was comfortable especially for the price.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 25일
Dear William,We're delighted to hear that you found our rooms comfortable and reasonably priced! Your satisfaction is our priority, and we hope to welcome you back soon.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Ana

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 13일
Dear Ana,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

4/10 - 별로예요

Lauri

가족 여행
The room was ok, not real clean, thin towels, coffee maker broken.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 20일
Hello Lauri,Thank you for bringing these concerns to our attention. We apologize for the inconvenience and will immediately address the cleanliness, towel quality, and coffee maker to ensure a more enjoyable stay for future guests.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

4/10 - 별로예요

Hannah

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 8일
Hey Hannah,Thanks for your rating score! Sorry for the unsatisfactory stay. We strive to improve and hope to make it up to you in the future!Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

8/10 - 좋아요

Debra

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 5일
Dear Debra,We are delighted to receive your positive rating score about our hotel. Your support and satisfaction with your stay bring us great joy, and we look forward to welcoming you back in the future. Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.

10/10 - 훌륭해요

Michael/irma 님, Rockport

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 30일
Dear Michael,Thank you for your high rating score! We truly appreciate your support and are delighted to have provided you with an enjoyable stay. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Econo Lodge Inn & Suites Fulton - Rockport.