“I experienced multiple issues during my stay, including poor hygiene (water leaking from the bathroom ceiling with visible mould, and an insect found in food), excessive noise from unannounced maintenance work, and very inconsistent customer service. I was moved to a lower-category room than booked and had to unpack and repack my luggage multiple times due to unclear communication. Despite these issues being caused by the hotel, there was no clear apology or confirmed compensation. As a result,...
“We only stayed for one night. Lovely clean room. Good Aircon. We had a balcony pool view. Although Coffee/Tea provided, there was no water/creamer/milk provided, so pointless really.
Its near music Square and the restaurants and shops and of course a short walk to the ferry.”
“La mia esperienza é stata super positiva. In questo posto si mangia benissimo sia come qualità che come quantità.
A cena venivano soddisfatti tutti i palati con una vastissima scelta di piatti.
Le stanze sono ampie, pulite e moderne. Il resort offre un'ampia quantità di servizi a partire dalla spa in cui é possibile rilassarsi per 90 minuti godendo della vasca idromassaggio, doccia emozionale e sauna.
Il personale é molto gentile e ci hanno dato la possibilità di fare una doccia di cortesia...
“All of the hotel is clean. Staff are very welcoming. The hotel is very family friendly. We've been here several times and have enjoyed each experience.”
“Le bungalow était très propre. Personnel souriant et efficace. Il y a ce qu'il faut dans la cuisine.
Très bon rapport qualité prix pour cet établissement à taille humaine.”
“Friendly welcoming and helpful staff. Clean and spacious rooms with good amenities. Huge pool and plenty of sunbeds. Great location right by the marina with plenty of bars/restaurants. Very quiet hotel which the vast majority seem to enjoy as many return year on year. Not a hotel for you if you like ‘in house’ entertainment. Probably not particularly ideal for youngsters either - again perhaps why guests tend to be a little older with no children. Clearly a winning formula as the hotel books out...
“Buen hotel cerca de la playa, con buenos servicios y actividades, personal muy atento amable y eficiente, por poner una pega, podría estar un poco más cuidado y limpio. Lo mejor el buffet, muy variado y excelente calidad y cantidad. El parking es escaso pero hay plazas cerca. 8,5/10”
“Wow!!! Absolutely amazing !! I’m so glad I’ve chosen this resort as an all inclusive family vacation.
The location is wonderful, straight access to a gorgeous beach ( real sand not volcanic) with cute shops and restaurants on both directions left and right of the beach. The food is soooo good. Loved the restaurants and the variety. No need to reserve at restaurants except for one ( ember grill which was SOOO GOOD)
love the pools and if you have kids there is one with slides that is also...
“We stayed in the adults only section.
Room was decent and although we had an air con issue on the first day, the maintenance team resolved it right away. Staff were always lovely and friendly happy to help. Laura and Naomi on reception were very helpful and accommodating and Chef/Ches in catering was funny and very good at his job, always very quick service.
Plenty of sunbeds.
Spa was okay, a bit small and sauna wasnt working. Had a treatment was okay but more light touch than deep tissue....
“Only 2 People in a room. So you have a roommate and not a dorm. That's great.
Free coffee and water, also great. Very well maintained and cleaned very thoroughly every day. Great job by the cleaners!
The only small disadvantage is location it's a little far to the beach and to city center
Would definitely stay again!”