책상, 암막 커튼, 간이 침대, 무료 WiFi

수퍼 8 바이 윈덤 카운실 블러프스 아이오와 오마하 네브래스카 에어리어 여행 후기

2 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 296개 이용 후기 중 45개" "
평점 8 - 좋아요. 296개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 296개 이용 후기 중 46개" "
평점 4 - 별로예요. 296개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 296개 이용 후기 중 80개" "

5.0/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Everett

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom door ripped off the frame, what looked like blood on the toilet paper, and a non-functional television
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Everett,We apologize for the inconveniences you experienced during your stay. We take cleanliness and maintenance seriously and will address these issues promptly. Your feedback helps us improve our services for future guests.

8/10 - 좋아요

Candy

가족 여행
좋아요: 청결 상태
Evening staff (gentleman) was very friendly and accommodating. He helped us with towels and how to operate the tv on 2 occasions even though it appeared quite busy. He was definitely able to multitask. The continental breakfast was toast or cereal. Definitely not expecting such minimal choices. The day clerk( young girl) was not really friendly and was on her cell phone every time we saw her even when she was asked if she could get us a fork.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Candy,We appreciate your feedback regarding the service provided by our evening staff. It's great to hear they were helpful. We will share your comments about the breakfast options and daytime staff behavior with the management team for their review and evaluation. We strive to improve our guests' experiences continually.

2/10 - 너무 별로예요

Stacy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very poor conditions, room was dirty, toilet wouldn't flush, they handed us a plunger. We thought it was fixed but it still wouldn't flush. We asked for a new room. They said they were sending msintenamce at 8am, but it would be 2 hours. I explained that my mom was in the hospital and we needed a new room. Given new room key after 3 tries. Then the shower wouldn't drain and was dirty. "Breakfast" was cereal, thats all that was offered. Had to stay the two nights but switched to a new hotel after. Would never stay there again. Very poor conditions.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Stacy,We appreciate you taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. Your feedback is important to us, and we will address these issues with the appropriate teams for improvement. We hope your future travels are more enjoyable.

10/10 - 훌륭해요

Charles 님, Saint Louis

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Charles,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Regina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You can see water damage throughout the room. Lights flicker in and off. I left an item in the hotel room and they kept it instead of sending it to me. It seems like some of the people there live in the rooms. Trash gets put in the hallways until someone at random times throws it out. Website says they have a hot breakfast and they have toast, cereal and oatmeal. Couple juices and coffee. No elevators so be able to walk the stairs. Beds were ok. Soft. Someone got arrested in the hotel.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Regina, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will address them with our team for improvement. Should you have any further concerns or need assistance, please don't hesitate to reach out to our management team directly. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Michael

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly so we can address any concerns you may have. We value your input and hope to welcome you back in the future for an improved stay.

8/10 - 좋아요

Cheyanne

좋아요: 청결 상태
Nice place
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Cheyanne,We appreciate your kind feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another pleasant experience.

2/10 - 너무 별로예요

Bethany 님, Bucyrus

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Bethany, We appreciate you taking the time to review your stay! Please feel free to reach out to us directly with any further details or concerns about your experience so we can address them accordingly.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Off interstate Nothing bad. My
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Mike,We are delighted to hear that you had a positive experience during your stay with us off the interstate. Your feedback is valuable to us. If you have any further comments or suggestions, please do not hesitate to reach out.

6/10 - 괜찮아요

Deborah

2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Deborah, We appreciate you choosing to stay with us. If there were any concerns during your visit, please do not hesitate to contact us directly so we can address them accordingly. We hope you had an enjoyable experience overall and look forward to the opportunity to welcome you back in the future.

4/10 - 별로예요

Misty

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Took forever for someone to come to the front desk to check in. Was supposed to be a non-smoking hotel but had a constant smell of cigarette and marijuana smoke. Rooms were dirty, minimal bedding, poor pillows, noisy a/c’s, poorly working fridge. Seemed to be a local hangout of homeless people.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Misty, We appreciate you sharing your experience and apologize for the inconveniences you faced during your stay. We take your concerns seriously and will address them with the appropriate teams for improvement. Our goal is to provide a comfortable environment for all guests, and we regret if we fell short of your expectations. Thank you for bringing these issues to our attention.

8/10 - 좋아요

Sherri 님, Omaha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to wait for room when checking in at 3:45.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Sherri,We apologize for any inconvenience caused. Your feedback is valuable for us to continue improving our services. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Caitlin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Caitlin, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. Should you have any specific feedback to share, feel free to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The back door does not work super inconvenience
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello James, We appreciate you bringing this to our attention. It's essential for us to know about any issues so we can address them promptly to ensure the best experience for upcoming guests. Please feel free to reach out to the management team with any further feedback you may have.

4/10 - 별로예요

Jerald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Jerald,We're sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could please reach out to us directly so we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to make it right.

8/10 - 좋아요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed
2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Marlene,Thank you for your feedback regarding the comfortable bed. We strive to provide a comfortable and restful experience for all our guests. If there is anything else we can assist you with, please feel free to reach out to our management team directly. We appreciate your stay with us and hope to welcome you again in the future.

4/10 - 별로예요

Jeff

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us with any specific feedback so that we can address and improve any potential issues. We value your input and hope to have the opportunity to create a more satisfying stay for you in the future.

2/10 - 너무 별로예요

Candace

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had stuff left in it from previous people. Beer bottle broken in hallway. Door slamming all night long and guy running and reving his engine outside our window all night long. Seamed.like a crack hotel. Not safe environment for me or my children. Not going back.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Candace, We apologize for the inconvenience you experienced during your stay. We strive to maintain a safe and comfortable environment for all our guests. Your feedback has been noted and will be shared with the appropriate teams for improvement. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.

2/10 - 너무 별로예요

Debbie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck!!
Absolutely the worse hotel ove stayed in yet! We had to move rooms because the tub was filthy and didnt drain. We were moved to another filthy room which the heat didnt work in and there was mold under the sink. The halls are covered with trash. Just nasty!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Debbie, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests. We appreciate you bringing the issues to our attention and will address them with our team. We hope you will give us another opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Bill

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Bill, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have had during your visit. We value your opinion and want to ensure that we provide a great experience for all our guests.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Tracy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 - 별로예요

Dennis

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Dennis, We're sorry to hear that your experience with us wasn't up to par. We appreciate your feedback and encourage you to reach out to our hotel directly, so we can address any issues you may have encountered. We value your satisfaction and hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Zach

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 6일
Hello Zach,We're sorry to hear that you had a less than satisfactory experience during your stay. We appreciate your feedback and would love to hear more details about your stay so we can address any issues. Please reach out to us directly so we can assist you further.

4/10 - 별로예요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly so that we can address any issues you encountered during your stay. We strive to provide the best service possible and would like the opportunity to make it right.

2/10 - 너무 별로예요

lynn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
homeless people should not even stay here
check in for 2 rooms took over 20 minutes. got to the rooms,ours (#217) was missing a fixture in the bathroom and the room was disgustingly dirty. our friends room (231), was even more disgusting, blood like substance in the bathroom, ceiling had a tear in it, the sheets were dirty and there was spatter all over the walls.we went downstairs and left. manager on duty was very unfriendly, would not provide a phone number to call so we could get a refund and barely spoke to me. you have all the pertinent information. please issue my refund for the 2 rooms as the manager said he would. I also have pictures if you need them. i will not post them here so other do not have to see what we saw. thanks for ruining our weekend!!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello lynn, We apologize for the inconvenience you experienced during your stay with us. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will share it with our team to ensure that such issues are properly addressed. Please contact our management directly regarding the refund request and provide any necessary documentation. We apologize again for any frustration this may have caused and hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Bob

별로예요: 청결 상태
The bath tub/shower had not been cleaned. The pillow cases were stained. No elevator to the third floor was not available.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Bob, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the bath tub/shower and pillow cases. We understand the inconvenience caused and will address this with our housekeeping team to ensure a higher standard of cleanliness moving forward. As for the lack of an elevator to the third floor, we apologize for any inconvenience caused and recommend reaching out to our management for any assistance needed during your stay.

10/10 - 훌륭해요

Kenneth

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Kenneth,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Easy to get to. Close to the casino I wanted to go to. Clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Mark,Thank you for choosing our hotel for your recent stay! We are delighted to hear that our convenient location and proximity to the casino met your needs. We strive to maintain cleanliness and ensure our guests' comfort. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn't bad at all. Only thing is there was no locks on the windows.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Charles,Thank you for sharing your feedback with us. We appreciate your stay and we'll take note of your comment regarding the windows. We strive to provide a comfortable and secure environment for our guests, so we appreciate your input to help us improve.

8/10 - 좋아요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was going through some remodeling. Was nice to see that carpets were being replaced in hallways etc. Overall hotel was clean and comfortable
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Troy,Thank you for your feedback! We're glad to hear that you appreciated the ongoing renovations and found our hotel clean and comfortable. We strive to provide a pleasant experience for all our guests and we value your input. We hope to welcome you back in the future for an even better stay.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Chris,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered during your time with us. We appreciate your input and will take it into consideration for future improvements. Please reach out to our management team directly to further address any concerns you may have.

6/10 - 괜찮아요

Ellen

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Ellen,Thank you for taking the time to share your exceptional review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority and we are delighted that we were able to exceed your expectations. We would love to welcome you back for another memorable stay in the future.

4/10 - 별로예요

Tricia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Tricia,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your comments and will use them to improve our services for future guests. We encourage you to contact our management team directly to discuss your concerns in more detail.

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t stay here
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Sarah, We're sorry to hear that you had a less than satisfactory experience. We value all feedback and would appreciate it if you could provide more details about your stay so we can address the issues raised.

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 편의 시설/서비스
The rooms were not clean, florescent bulbs buzzed, loud... sink faucet kept falling apart..not a good experience
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Mary,We apologize for any inconvenience caused during your recent stay. We appreciate your feedback and will share it with our team to ensure a better experience for future guests. Thank you for bringing these issues to our attention.

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 11박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello John,Thank you for your amazing rating! We're thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Dear Guest,Thank you for your exceptional rating! We strive to exceed expectations and are thrilled to have provided an unforgettable experience. We look forward to welcoming you back in the future!

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at many Super 8's over the years. This is the worst one we've ever stayed at. The floor was filthy. The furniture was broken and dirty. The cigarette smell was obvious even though the hotel was non-smoking. There was even a lot of garbage around the outside of the building. The breakfast was not much more than cold cereal despite the pictures showing more. We honestly could not believe that Super 8 was willing to put their name on this one. On the plus side, it was relatively quiet and the staff was nice.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello David, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shabby hotel. Paid too much. TV not working & had to switch rooms. Bathtub in new room dirty. Holes in bedspread. Free breakfast very disappointing.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Jennifer,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will address these issues promptly. We hope you will give us another chance to exceed your expectations.

8/10 - 좋아요

Vena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Vena,Thank you for your positive rating! We're glad to hear that you had such a great experience at our hotel. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Elise du

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk clerk was extremely helpful!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hi Elise Du,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 - 괜찮아요

Dennis

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Dennis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Elise du

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s nice and quiet!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Elise du,We appreciate the comments, especially with regards to your opinion of our hotel. Please do consider us again on your next visit to the area.

4/10 - 별로예요

Heladio

별로예요: 청결 상태, 직원 및 서비스
Nunca limpiaron el cuarto en los 7 dias que me hospedado las tuyas las dejaron en la puerta
2023년 10월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Heladio ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 - 좋아요

Christopher

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
Hello Christopher,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Branden

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Branden,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Disappointing
Sadly disappointed. I had stayed at other Super 8 by Wyndham that have been really nicely redone. This was not the case. The desk and chair were broken. Could not open the window, the screen was broken. My non-smoking room smelled like smoke while hallways were filled with marijuana. Breakfast was a joke
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Jennifer ,Hello Jennifer, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 - 별로예요

Anthony

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Anthony, We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

4/10 - 별로예요

Alivia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Alivia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Aaliyah

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Very unhappy the door lock was broken, their was no cable to watch tv, my key card stopped working and the person at the desk said it was cause someone else was in their , when I paid for a 2 days stay.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Aaliyah ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.