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Hotelcoz All Inclusive

3.5 star property
Beachfront resort with 2 restaurants and 4 outdoor pools

Choose dates to view prices

Guests at Hotelcoz All Inclusive love the stunning location and helpful staff. Enjoy swim-up and poolside bars, multiple pools, and a gym with fitness classes. Book boat tours or scuba diving, then unwind in free beach cabanas along the white sand shore.

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Bar
  • Hot Tub
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
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About the neighborhood

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

What's nearby

  • Playa San Juan - 17 min walk - 1.5 km
  • Cozumel Museum - 26 min drive - 6.4 km
  • Cozumel Maritime Terminal - 27 min drive - 6.8 km
  • Punta Langosta Pier - 29 min drive - 8.1 km
  • Chankanaab National Park - 53 min drive - 18.1 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬3 min walk
  • ‪La Monina Restaurante & Beach Club - ‬4 min drive
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive

About this property

Hotelcoz All Inclusive

All-inclusive family-friendly resort near Playa San Juan
Located close to Maya Heritage Monument, Hotelcoz All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a beachfront location, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial, or a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; other things to do include boat tours, parasailing, and kayaking. In addition to a grocery/convenience store and a free daily manager's reception, guests can connect to free WiFi in public areas.
Other perks at this resort include:
  • 4 outdoor pools and an indoor pool, along with a swim-up bar
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and airport drop-off service (surcharge)
  • Express check-in, a reception hall, and smoke-free premises
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 251 individually furnished rooms include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, daily housekeeping, and desks

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1979
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 6:00 AM–11:00 PM.

Is Hotelcoz All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotelcoz All Inclusive?

Self parking is free at this property.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 60 (subject to availability).

What time is check-out at Hotelcoz All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotelcoz All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 8:00 AM–4:00 PM on request. A fee of USD 40 per person applies.

Are there all-inclusive benefits at Hotelcoz All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hotelcoz All Inclusive located?

Nestled on the beach, this Zona Hotelera Norte resort is within 3 mi (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 mi (10 km).

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Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 286 reviews
Rating 8 - Good. 90 out of 286 reviews
Rating 6 - Okay. 51 out of 286 reviews
Rating 4 - Poor. 29 out of 286 reviews
Rating 2 - Terrible. 32 out of 286 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Janet Marie

Liked: Cleanliness, staff & service
What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!
Stayed 7 nights in Feb 2025

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing it was great for a laidback vacation.

8/10 Good

Faron Coty

Liked: Staff & service
Staff was friendly and beach was decent
Stayed 8 nights in Feb 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

6/10 Okay

Amber Marie

Disliked: Amenities
Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.
Stayed 6 nights in Mar 2025

10/10 Excellent

Melissa Aguilera

Liked: Cleanliness, staff & service, amenities
Loved the beach area. It is the best one and you can see fishes in the water.
Stayed 6 nights in Jul 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet getaway beautiful beach service was great food ok wish there would have been entertainment at night but all around nice place

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, location, and views are amazing (oceanview balcony in every room!), along with the beautiful beach area, great snorkeling, and miniature golf! The property is older but is very clean. The only things that would be nice additions are bike rentals for guests to explore the area, more beach chairs, replacing old mattresses, and more consistency and quality of drinks. Even with those minor issues, there is so much to love about this place-- this was our 3rd time staying here and it has improved each time.
Stayed 8 nights in Feb 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Older property but clean and staff overall were very helpful! The beach is beautiful and great for snorkeling on property or adjacent to property. Food options were plentiful.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience the staff was very professional,especially Paulino, he is the best!! place was unique, it make my vacation relaxing and unforgettable.
Stayed 4 nights in Aug 2022

6/10 Okay

Stephen Richard

Liked: Cleanliness, staff & service, amenities
Santiago, Elmer and David great service.
Stayed 7 nights in Mar 2024

6/10 Okay

Jared

Liked: Staff & service
You definitely get what you pay for! A very inexpensive stay for waterdown alcohol and few food options.
Stayed 4 nights in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Great value. Loved the location, beach, and ocean view. Reservation dinners was very good and was easy to get reservations. Baffet was decent. Rooms are a little dated but the cleaning staff did a great job. We really enjoyed our stay and I was expecting a lot less for what I paid to stay were.
Stayed 5 nights in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy with everything! You get what you pay for and it was such amazing service!
Stayed 3 nights in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service
Excellent value, staff are kind and courteous. Food is good and variety good. Rooms are a little dated and being right on the beach, there is a little damp/mustiness. Beach and swimming area is perfect. Easy access and clean
Stayed 5 nights in Feb 2023

4/10 Poor

Janeen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Stayed 7 nights in Jan 2025

6/10 Okay

Timothy George

Liked: Staff & service
The food wasn't very good. The pool was dirty.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jeffrey

Pools were cold. Could use some paint in the room.
Stayed 7 nights in Feb 2024

8/10 Good

cara a

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect resort if your not looking for much. Staff was consistently cleaning and rooms were in pretty good shape in my opinion. Only con of this resort was the food selection. Beach buffet has very little choice and is the same everyday. When ordering off The menu there is more options and is a bit better. Beach is beautiful with great snorkeling and a pier you can jump off.
Stayed 5 nights in Jan 2023

8/10 Good

H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good in most areas. Alajondro was very friendly and provided excellent customer service in every aspect. We did not realize that the dress code for the dinner restaurant required men to wear long pants so we were turned away.
Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Stayed 1 night in Aug 2024

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything is very clean, around the pool the bars the beach, what I didn't like was the poor service of the waiters, see you sitting and they don't even come to bring you a glass of water, or are least to see if you want something to drink, I wish they were a good workout, attention to the guest
Stayed 4 nights in Feb 2024

2/10 Terrible

Pratul Bhailal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.
Stayed 16 nights in Feb 2025